Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83481 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2014 — Rated 8 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower price

Report a concern   April 29, 2014 — Rated 10 out of 10 by Stephanie Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stuck to the allotted slot time. Efficient and courteous. Able to get most of the stains out when I thought they wouldn't.

Report a concern   April 29, 2014 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results were awesome

Report a concern   April 29, 2014 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph, the representative who cleaned the carpets this last time, did an excellent job. Yes, he did up-sell me, but he seemed to be dedicated to his products, and I decided to try them. He assured me that if the stains returned, he would come out and clean them again, free of charge. He's the best, most convincing representative from any company I've had into my house. I'm sure that his mother, as well as his company, is very proud of him.

Report a concern   April 29, 2014 — Rated 7 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more upfront about the cost. Like treating pet stains. and the $10 for I don't remember what. I didn't like having to negotiate what I had already discussed on the phone with the guy who came to clean. I had already taken the day off so I didn't want to start over calling vendors and price comparing. I think you're being deceptive about your fees when you say one thing over the phone and then come out and say, oh, it'll be this much more if you want to address anything that smells bad or particular stains. x,y,z. I will say he did a good job cleaning.

Report a concern   April 29, 2014 — Rated 6 out of 10 by K.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm always happy with the cleaning outcome. This time, I was charged more than quoted and while a customer service rep was quick to respond when I pointed out the error, its been more than two weeks and a credit has not been issued. I paid by credit card so issuing a credit should be easy. I'd like to receive the credit in a timely manner.

Report a concern   April 29, 2014 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miguel was great customer service

Report a concern   April 29, 2014 — Rated 5 out of 10 by M.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech did not even attempt to remove stains. Carpet was still wet after 48 hrs. Pet odor still apparent.

Report a concern   April 29, 2014 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly, and a good job
Operator was very good

Report a concern   April 29, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Excellent results.

Report a concern   April 29, 2014 — Rated 10 out of 10 by Jeanette Malone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly professional staff and excellent cleaning products!

Report a concern   April 29, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They worked and your tech was just what you promused....jyst great

Report a concern   April 28, 2014 — Rated 10 out of 10 by A.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable sales and service departments. They provided good information about your service and how you are different from your competitors.

Report a concern   April 28, 2014 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, good quality.work. Excellent personnel!

Report a concern   April 28, 2014 — Rated 9 out of 10 by J.A.B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not using detergent

Report a concern   April 28, 2014 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great. I don't have very much feedback due to the fact my carpets were not very dirty.

Report a concern   April 28, 2014 — Rated 10 out of 10 by F.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtous and professional workers. I have already recommended your services to friends.

Report a concern   April 28, 2014 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very courteous and polite. He did a great job except for the heavily tracked areas where he was unable to get them completely clean. I would also like to inquire about the gift card that came with the service. Thank you.

Report a concern   April 28, 2014 — Rated 10 out of 10 by D.A.P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there's no chemicals used

Report a concern   April 28, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person was friendly, did a super job. Smelled nice, just really good job. Thanks!

Report a concern   April 28, 2014 — Rated 10 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, Reliable and carpet was a mess but now looks incredible!

Report a concern   April 28, 2014 — Rated 10 out of 10 by W.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and on time

Report a concern   April 28, 2014 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt service and great cleaning

Report a concern   April 28, 2014 — Rated 10 out of 10 by Charlotte Boyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the feel of the carpet after the treatment and that the smell completely disappears after a while. The technicians have always been very personable and helpful when treating our home.

Report a concern   April 28, 2014 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with my carpet and tile cleaning.

Report a concern   April 28, 2014 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service man arrived on time. He was courteous and explained everything well. Carpets look great, had some old stains and they were all addressed and carpet looks like new. Thank you Ray!!

Report a concern   April 28, 2014 — Rated 0 out of 10 by G.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

With the "add on's" the cost was much higher that similar services I have used. Because I asked for an additional room when I placed the order, I paid $45, instead of the $15 I was offered on-site. Most importantly, the "salesman" who came with the carpet cleaner lied when he said, "just this morning, we were told we can charge $15/room instead of $30." Because of this deception, I cannot trust this company and I will not recommend them.

Report a concern   April 28, 2014 — Rated 10 out of 10 by Sheri Molino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results. Quick performance. Love everything about this experience

Report a concern   April 28, 2014 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Made the carpet look great.

Report a concern   April 28, 2014 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always great customer service and I like that no soap is used.


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