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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not happy with the tech trying to upsell and give me excuses for why the carpet (which is less than 2 years old) did not look as if it had been touched in some areas. I was not impressed and not pleased.
Courteous, professional, and got the job done quickly
Very professional.
I was impressed with the professionalism of the tech and how he performed the services. My carpets look fantastic and they were really filthy. I would use your company again and have already recommended to a family member.
I like that you clean up pet messes because most carpet cleaning companies don't even come close to getting the smell out.
Clean feeling and no stiffness in carpet afterwards.
I love everything about zerorez. I love the professionalism they portray. I love how they keep me, the customer, updated on their arrival time. I love that they communicate how their products and services work upfront. I love that everything is all natural and there aren't any harsh chemicals that could make me, or my pets, sick. I love that for a small cost I get new carpets without having to pay for new carpets. I have never had a bad experience with Zerorez and will continue to recommend them to family and friends!
Friendly people, great service and my carpets are very clean !
Courteous and great job
Had tile steamed cleaned and they damaged the laminate flooring in the next room. Waiting to hear from them as to when it will get repaired.
your technician was very good and helpful and the product was able to get many stains out of the carpet we were not sure one could get out.
Professional techs and always very helpful.
Very good cleaning except for one area which looks worse. Excellent technician!
When I saw my receipt- I see that you charge a fuel charge. This should have been disclosed before you gave me a quote I am 66 years old and don't like deception.
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Don't advertise you can get out all stains
Tech got straight to work & accomplished everything in an efficient & timely manner.
Service tech was wonderful
Your tech upsold my wife to $400.00 plus. If I were there that wouldn't have happened. She said he was there less than 2 hours. I don't think ill be using you in the future. You shouldn't do business this way.
Worked incredibly well. Staff went above and beyond.
Zerorez gets my carpet really clean.
They worked and the rep was very flexible re my needs and ge special-winwin as i will call sgain and ordered the spot treatment.
Technician went above and beyond. He did not pressure me into buying services that I did not need. Greatly appreciated!!!
No chemicals. Service was excellent.
I think you do a good job as it is. thank you!
Friendliness of technician
Great service.
Quick, friendly and a pleasant experience.
When we made the appointment we were not told about the $10 gas charge. Also we were told pet odor treatment would be an additional $60. We were told when the technician arrived that the treatment would run $75 a gallon. As a result my treatment charge was $525 not $60. My final bill was $686 which I find absolutely incredible for three rooms which required no movement of furniture. Had I had known up front I would have replaced the carpet. I will say your technian was very professional and did an excellent job on the carpet. My complaint is the cost. As many times as I have had carpet cleaned through the years nothing approached this charge.
Good job without chemicals
Called you because claim get out permanent ink.
Looks like they did nothing special to try to get it out
Do you clean cloth chairs