- Phone: (214) 372-5326
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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No Poisons, no toxins. .
Service Rep was very nice and informative.
He did a great job.
Price, timely service and very knowledgeable technicians!
Ron is the Man!!!!!
Courteous, knowledgeable service tech, and the fact that there's no residual product in the carpets to attract dirt later!
This carpet is over 10 years old. I was amazed at the results. The carpet looks WONDERFUL! The person who cleaned the carpets was Justin. He was extremely professional, knowledgable, and I can't tell you how much I appreicate his general kindness. He was absolutely amazing. I will personally request him next time. I seldom respond to surveys but Justin and Zerorez deserves to be recognized for your outstand product, service and employees. Thank you so much! You have a customer for life!
Miguel, who was our service person, was professional, courteous, and did an excellent job in an appropriate amount of time. He got the stains out and cleaned our carpets well. He recommended scotch guarding all the rooms but we only ended up doing two of our rooms because of our traffic flow. We used Zerorez last year and because of the good job then, we used your company again this year. We were well pleased again.
The Rep was very polite and efficient. I like that you don't use harsh chemicals.
Good product and serviceman was courteous
Well informed personnel who were professional and courteous Product worked well and nasty odors gone
The technicians that came to our house were very polite and helpful, but I spent about twice what I normally spend on carpet cleaning and already spots are coming back. I did not expect a perfect result because we do have older carpets, but after hearing so many commercials on how your company got out spots that other companies did not, I am very disappointed in the results.
Service
Does a great job
The cleaning went very fast and did not leave a lot of residue. No chemical smells meant a lot to me because I have a little dog that has allergies but nothing bothered her during this visit.
The technicians were very polite and obviously knew their job well. They did an excellent job and asked me to look everything over and make sure I was pleased with their work before they left. My carpet, couch & love seat look like new. I would definitely recommend Zerorez to my family and friends.
Sure the floors are better than they were, and the tech was very friendly, I feel for the amount of money paid the floors would of been a lot cleaner... My roommates even mentioned it wasn't that great... I understand the pet stains and recommendations made by the tech, but still feel the over all cleaning would of been better, as I've done it myself with my Kirby and had better results
personal skills
It took only 45 minutes for the cleaning and the technician was very polite and considerate.
Technician is friendly. Also like the carpets are dry quickly.
Everything! Love the unharsh chemicals, the absolute best service ever! Tony was awesome! So friendly and very thourough. Super, super, super, super happy with his friendliness and information and work!!!
Your technician Cesar was very polite and informative. He explained what he could and could not do before he started. Her did a great job and was much better than expected.
removing pet stains, otherwise excellent
upcharge for topical treatment was too high
Carpet looks very good. Timely service.
There was a lot of moisture left on the carpet - I usually use Chemdry which is not as wet. One of my carpets stretched and another started smelling bad because there was no air circulation in the area.
It really cleaned our old carpet . We truly believe it is the best way to clean the carpet. However, we had problems with allergies for a few days afterward. We did the pet treatment this time. Maybe that was our problem. We hadn't had that treatment before. I also forgot to ask about the Hawaiian Falls tickets. We will be calling you back
Very thorough - took time doing job. Very nice results. We would, however, appreciate a copy of our receipt as tech's phone was not working and info to pay bill was given over phone. Thanks
the green clean
Everything about your service was top quality. Was very satisfied.
The tech said the carpet would take 3 hours to dry, and 36 hours later, our hall was still very damp. We also had some damage to our wall when the dresser was moved to stretch the carpet. Lastly, when the tech pulled the screws to the dresser out of his pockert to return, he had some 22 caliber shells in his pocket. That wasnt an issue until my 11 year old daughter found the same caliber bullet upstairs in her gameroom carpet, which we also had cleaned. We usually use Blackmon Mooring, but thought the price would be better with ZeroRez. Our final bill ended up being $410 for 3 rooms cleaned and one room stretched.
I called in a week ago with several issues on our most recent cleaning appointment and asked to speak to a supervisor. There was no one available and I left my phone number for a supervisor to call me back and I have yet to hear from anyone at this point. I would greatly appreciate a response from someone. This is the 3rd time we have used your company and feel that we are owed a call back.
Thank you. First name removed Phone number removed
Quality looks good. Nice guy.