- Phone: (214) 372-5326
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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technican was very polite and informative. The only thing I have a problem with is when i called to get a quote i said i had two rooms and i was quoted $99.00. The invoice says its three rooms for $99.00. If I would have known that I would have gotten my hall or bedroom cleaned.
Give a better estimate and not add additional charges on-site
Carpets looked good mostly. There were a few stains that were still pretty obvious, but maybe nothing could get them out.
Your willingness to fix the problem for the job that was not done right
Cleaning Personnel are very professional and do a Great Job!!!!!
Was scheduled for appt 4- 6:30 PM window. Called 2 times to check on status. Finally told at 6:30 that "running late and trying to contact tech." I was called back , notified it would be at least 30- 40 minutes before he arrived, "depending on traffic." ( that would be arrival at my house ~ 7:15 or latyer. On a Friday afternoon, once it is VERY CLEAR that appt is going to be delayed, customer should be contacted and given options, sooner not later. Yes, I was rescheduled for Saturday AM as a priority, which then pushes the other scheduled customoers further down. This is not a good method of managing your schedule, nor should you then expect the customer to give up another 90 - 120 minutes of wait time for job completion .
I LOVED THOMAS WITH HIS "ATTENTION TO THE DETAILS" ZERO REZ QUALITY!
My husband was scheduled to come home from the hospital. I normally clean my carpets by renting a shampooer but I dlidmt have the time or energy. The previous scheduled guy's cleaning was just a quick once over not making much difference in the before & after look. I know my carpets are old but also know they usually look better than the previous guy left them after HIS quick in/out "cleaning". I called Zero Rez and couldn't be happier! Not only did Zero Rez send Thomas but Thomas paid "attention to the details"! Not only did he leave my carpet cleaned BETTER than iI do, but his "attention to the details" made my house look so much better that we laid down on the floor to play with our dog! No chemical smells & no dust in my nose and the soft plush of the carpet was great! I WILL USE Zero Rez again! THANK YOU ZERO REZ'S THOMAS FOR PAYING ATTENTION TO THE DETAILS!!
quick job and the carpet looks a lot better
Friendly, helpful, professional technicians that get the carpet clean.
Extremely happy with the redo
My carpet stays clean and the stains don't return when the carpet drys
I asked for the guy I had last time. He was professional, knowledgeable, and hard working. They guy that came this time was the exact opposite.
Everything
No harsh chemicals used and the tech Kyle was very efficient and explained the process thoroughly. Would recommend them to others and will use them again in future.
On time, professional, price as quoted, results look great!
Everything! This is the second time we have had Zerorez clean our carpets. Look like new again!!! :)
Professional service, very satisfied with the service from beginning to end!
Carpeting looked and smell great.
First name removed was very friendly and professional
Very professional and got all the stains out.
Courteous employees! The guy that came to do the carpets was fast, super nice and didn't try to push other services. That is so important to me!! Can't wait for our carpets to need cleaning again!!
The carpet is taking forever to dry, not the 3-5 hours the tech told us
I used your company a couple of years ago and was pleased with the results and the courtesy of your employees. I like that the employees ask questions/and address individual concerns.
When I went back to work a couple of days later, and mentioned your company... a couple of them said... yes we use them also and would not consider any other.
Our high traffic area is extremely clean thanks to the time your technician spent making sure it would be clean also.
professional service
timely
evrything!
Randy Phillips the technician is very knowledgeable.
He does an excellent job in representing Zerorez.
The service tech was on time, courteous, friendly and accommodating.
Quick, no mess, and great results and professional well informed service people.
Your service was great and you worked with me to have the work done within my time schedule.