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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used your service a couple of time and have been very pleased with the out come Crews are very knowledgeable and professional...
Job well done and courteous service.
I do like that my carpets are clean! However, I do
Not appreciate being charged for 4 room "special"
When I only have 3 AND the extras that they try
To sell to double!!!! My price. The quote is to clean
The carpets.....that's what I called you for. It's
The 2nd time I've used your company AND the
2nd time I've been given the pitch for "extras"
I like that it's primarily water and leaves no residue to attract more dirt. This was a particularly good technician who removed some stubborn spots that others missed. Hope to have him come again next time.
Our technician was very knowledgeable and did a great job
quick drying, no chemicals, and looks great when done
I had zero done this week and already have some spots coming back.
Good service quality product
Better than others but stil need to do deep cleaning.mine had some stain nit cleand well
Very knowledgable did a thorough job - I was very pleased.
Receipt process, professionalism. I had to ask several times for the technician to rake the carpet after cleaning.
Make sure that your technicians show up when they say they will and come prepared to do the carpets! This was the second time in a row where we were scheduled during the 4 to 6:30 period, and the technicians didn't come. Both time, my husband and I wound up having to take a extra day off to fit in with Zerorez's schedule. Prior to our latest experience and the one we had in December 2013, our history with Zerorez was wonderful. Now we are feeling a little bit bewildered, and are wondering if we want to continue our relationship.
I just felt like 15 minutes to clean the carpet for a 4 bedroom/dining room/ living room + closets was not long enough to thoroughly get it clean.
The 2 men that came out were professional and showed me their work in progress and educated me on the Zerorez process, trhey were also friendly and efficient- they came after our medical office closed and I stayed with them since it was the first time to use your company and they were aware of my time and stayed on task. I HIGHLY RECOMMEND THEM, my boss as well as myself are very happy with the outcome!
quick, professional, does the job
The technicians were friendly and it didn't take a long time to clean the carpet. Daniel was EXCEPTIONAL in his explanation regarding the condition of my carpet and how best to clean it (i.e. what solutions(s) would be needed/suggested, etc) in order to get the best results. I would welcome him again to clean my carpet in the future.
My carpet tech Chad was superb!! He explained everything to me-no hidden stuff-although I was not aware of the $10.00 trip charge- Not his fault the person on the phone who I spoke to should have made me aware! He was friendly, polite, honest and just overall a pleasure to work with. I will request him next time and definitely would refer him as well!
My very clean carpets as well as the attention to detail and concern for my carpets that Tom demonstrated. He performed the quality cleaning job I expect from Zerorez.
Thanks, Tom!
I particularly like that there is no soapy residue--it is "clean". Miguel was great--I would definitely have him back as my technician.
Service, results
Punctual, professional and efficient, coupled with outstanding customer service -- a winning combination that delivered exceptional value!
Did a thorough job of cleaning carpets & removed the majority of pet stains
Fast service and eco friendly products
Please have someone call me, as my wife and I are going to pay to have our neighbor's carpet cleaned as a Thank You for the many times they watch our dogs while we are traveling. Name removed, Phone number removed
Good service and educated technician
I was completely happy with my technician Randy. His wealth of knowledge and professionalism was more than I could ask for. My carpets couldn't look any better. He was able to look over everything and suggest what he felt would be best for getting the carpets back to like new condition. It's only been a week but with two toddlers running around my carpets still look great!! Thank you Randy for your knowledge and help and thank you Zerorez for your service!
No one showed for First scheduled appt . Second appt 2 people arrived 25 min late which pushed up to my nect appr. People who came said they were the cleaning team & not the individual who bids the job..ridiculous. Left me a phone # to call, wrong #. Called company to discuss. 2 days later no return call has been initiated.
Not sure at this time. We had a horrible experience the last time you were out here a couple of weeks ago. You had a tech come out yesterday and redo the carpets. So it's a little to early to tell. Our first time using your service was fantastic which was why we were so disappointed when your tech, Dean, was here a couple of weeks ago. Your redo man that came yesterday, Darwin, was very professional and nice.
Advertised price does not reflect true cost. Especially when a room is considered oversized if it larger than 100 square feet. Then, you have to pay for additional spot treatment or the room will smell worse than before carpet was cleaned?
Technician did work hard on carpet.
Good service. Professional.