What our clients think of us!

My sofa and chair look like new

I was contacted by an "advocate" from Utah who told me that a Manager and a Tech would come to my home and do what was necessary to make sure that I was pleased with Zerorez. He said the franchise had 45 complaints during the period that I made my complaint and that there was employee turnover and other problems in the franchise. He apologized for the poor service. He offered a refund and I told him that all I really wanted was to have my carpets cleaned. When the tech showed up Friday I asked where the Manager was. He said that he was a supervisor and an inspector; and, that in fact there were lots of supervisors. He said he did not see anything wrong with the carpet and asked what my problem was. I told him that the carpet was not clean and that I had removed some spots myself with my little Bissell cleaner after the first Zerorez visit. He asked how old our carpet was an how often we had it professionally cleaned. I commented that it should not matter because Zerorez advertises that nothing would be left behind, and there was definitely dirt in the carpet. He said that Zerorez did not warrant that dirt would be removed from carpet, just that Zerorez would not leave in residue in the carpet. When I asked him a few questions, the basic impression that I got was: Zerorez doesn't really deep clean carpet; they just sort of dampen the "top layer" of the carpet with clean water; and, they don't leave any Zerorez soap or other materials behind. He asked if I wanted him to reclean it and I said that if he wasn't going to actually clean my carpet then no, he should just leave. What a scam. it appears that Zerorez' entire advertising campaign of "leaving no residue" is just some deceptive Clinton-esque play on words. It doesn't matter what really happens, the only thing that matters is the semantics. Zerorez is a scam.

Hassle free experience. The guys were helpful and proficient!

Great service

Excellent service!

Too expensive. Advertised price was tripled for actual application.

Customer service

The carpet stains not taken out. Then I was talked into adding protective sealer during the process now I am concerned it may never come out. Takes longer to get them to make appt on returning than original cleaning

Hmmm Everything

Friendly, Fast and Fantastic service and product all around!!

Your employee was very knowledgeable and worked quickly and efficiently. He seemed to know exactly what had to be done with each item. I do not have the standard wall to wall but hardwood floors with area rugs of various fabrics and he knew what to use on each.

I've already submitted a survey and was told that you all 'would get back to me'. That'll be the day...

Joseph was extremely knowledgeable and explained your products, services and prices very professionally. I will ask for him for my next appointment.

Love the cleanliness and chemical-free aspect.

The first Zerorez employee did a horrible job. He was in and out in about 45 minutes and left our carpet looking the same, if not worse than before. Zerorez customer service was very helpful, sending out another employee who did a fantastic job. The second guy confirmed for us that the first guy did a very bad job. We would probably use Zerorez again, but not for the price we paid.

Green. Knowledgeable. Professional. Thanks

This particular service was about my ordering spotter - and I thank you all for keeping your word and doing what you said you would do - I will check my bank on Monday to be sure the credit shows - but I feel like it will.

Thank you !

I had to have a redo but the second time the techs did an amazing job. My tech was Max and his partner was Ivory. They were professional, friendly, and did not "skimp"simply because it was a redo. I will recommend Zerorez NOW!!!!

Everything is natural.

I think his name was Joe... Was so nice and did a fabulous job!

clean and it works.

I thought your technicians were very professional and did a great job!

The guy was very nice and helpful. There are still some traffic patterns and stains that do not appear to have been worked. The carpets are better than before...

Clean and dry fast

very friendly knowledgeable technician - Darwin was great, very efficient and tidy. Would request Darwin for my next cleaning project.

I found it very unprofessional that the price can change on a dime. I had a rug cleaned before and was charged a certain price and had y'all come back out to do the same rug and it was a different price. I was
Told by the gentleman this time around that the man before didn't know what he was doing.

This time, I didn't feel the job was well done. There are still stains on my couch and hair on the rug.

I will never use y'all again because I paid double with y'all and didn't get what I feel I paid for.

Clean rugs

honest and good service

Everything

No soap cleaner used