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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough cleaning, professional serviceman, gave good instruction on the carpet maintenance following the treatment.
Justin worked very hard and he did a nice job on my carpets.
stayed with the problem and made best effort to accomplish the task
Friendly, prompt and professional service.
I paid an extra $200 for the pet treatment and ended up having to have the carpets cleaned twice more to get them clean. The technician was friendly and helpful, but he cleaned 1000 sqft in less than 30 minutes, *with* the pet treatment.
The technician was very competent and courteous. I like that it is ZeroRez.
Quality job at a good price
Great service! Floors and shower looked amazing after the cleaning, (better than they've looked since we moved in 6 years ago)! Zerorez employees were super friendly and very quick and efficient. Thank you again!
The sincerity and capability of the crew plus the condition of the carpet after treatment.
Courteous, do an excellent job.
Your product does the job. The chair that was cleaned looks brand new. The service was excellent. The young man who cleaned the chair was very professional, efficient and friendly.
Estimate the cost of the service better. I do feel that the workers were very polite and helpful and did a good job. The courtesy and knowledge of the men doing the job was admirable. The cost was higher than I anticipated.
Service Personnel are very knowledgeable and definitely customer oriented. They were unable to solve my problem, but totally explained what needed to be done and why. I had water damage to my carpet from a water heater, but since Zerorez didn't do the original extraction, they were unable to correct all the related issues. The technician was extremely helpful and I will definitely recommend Zerorez to my friends. They have cleaned carpets for me in the past and I have always been extremely satisfied. Thank you Zerorez.
Your representatives showed up on time, worked quickly, and were neat, polite, and courteous. This is the second time I have used your company and my carpets have come cleaner and stayed cleaner with your service. I am an Interior Designer and have recommended your company several times and will continue to do so.
The carpet looks great, I was quoted $99 for the 3 rooms and then was quoted $30 to do the stairs when the tech got here. A total of $129. When I paid I was charged a total of $150+ after taxes. It was more than I had expected, about $10 more. Also, I noticed several spots in my yard were the grass was dead in rows. We figured out last night it was from the carpet chemicals where they had done the cleaning because the grass next to the curb where the van was parked, there is a huge dead spot in our grass. The rows of dead grass appeared to be from those hose. That is a little frustrating because we pay lots of money for true green to come and treat our yard monthly and now we have spots we have to re-grow.
I did not receive a call the day before giving me an appointment window and needed to call in to get that info.
Quality and service
Staff was great! I'm not as pleased with the carpet as some of the stains that appeared to be gone came right back once dried but the grout cleaning is amazing.
great service and carpet looked clean and wonderful
The service man, Gabriel, was very courteous and helpful. The carpets were cleaned efficiently and well, and he explained the procedures he was using.
the service was excellent, the technician was experienced and provided education on the best upkeep of the carpet. While the stains did not come out of the carpet, they were lightened. I have not yet received the promotional items - Hawaiian Falls tickets and restaurant $50 gift certificate - the technician mentioned that it was not handled by him but by the corporate office.
I think your company offers a great service as long as your floors are not that dirty or don't have stains, the areas I really needed it didn't come as clean as I would have liked. The technician was very polite and friendly. I didn't realize that my front door would need to be open the entire time they were here allowing insects in and cold air out. I also am a little disappointed that your truck leaked oil on the street in front of my house, I also think something was poured on the grass as it has a yellow spot on the curb.
Efficient and good results.
Called as promised. Showed up on time. Professional and knowledgeable. Cleaning turned out great and he was able to answer questions about services that we may want in the future.
Very nice cleaning professional and love the clean, fresh feeling of the carpet:
no residue or odor or chemicals
Friendly staff
Was a little disappointed. I was told that after the carpet dries, it would be soft and fluffy since no residue is left behind. It's still 'crunchy'. Also, the lines in the carpet are still visible even after vacuuming twice in the last week.
No up charging when the tech arrived
We have used Zerorez 3 times and are very satisfied with how clean our carpet is compared to
competitors services.