Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84628 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2014 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals and a professional who took his work seriously.

Report a concern   July 20, 2014 — Rated 4 out of 10 by A.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Almost sent the representative away before he even started due to crazy high up-selling attempts. First he wanted to add $60 per room to treat for pet pee found under the black light. The basic cost for service is $29 per area/room....a $60 addition to spray some chemical on the pet areas found under black light was way too high and was just annoying. Then the technician tried to tell me that the $29 price was for UP TO four areas/rooms, not a minimum of four rooms. He said every room over 4 was going to be $49 instead of $29. At that point I told him we were done and to leave. He then called the office and was "surprised" to find out that he was wrong,...the charge should be $29 for all of the rooms minimum of four. Next the determination of what is called an "area" is arbitrary. My living room is apparently 2 areas. I thought the deal was $29 a room, not an area...whatever that is. Once the door was open to use a term called area... the floodgates for up-charging were open again. My hallways are 2 areas etc. I should have sent him away at that point, but I really need to get the carpets cleaned, so I let him continue despite all the added costs. He then proceeded to rush through cleaning the entire house, with one worker in one hour. Seemed to fast to me to really let the process do its job. In general I was not highly impressed.

Report a concern   July 20, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks like new when the are finished

Report a concern   July 20, 2014 — Rated 10 out of 10 by Leah Ullman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did what you claimed to do. My carpets are spotless.

Report a concern   July 20, 2014 — Rated 8 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Clean it correctly the first time.

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets get clean and techs are great!

Report a concern   July 20, 2014 — Rated 7 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Brush the knapp of the carpet up after cleaning, and add a carpet freshener.

Report a concern   July 20, 2014 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph was friendly and explained everything.

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The great job of cleaning and the professional service people.

Report a concern   July 20, 2014 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thomas the supervisor came back and did an excellent job. Seems to be a warranty issue with the carpet and he explained several things to us that will be helpful when we have to deal with the carpet warranty. He was excellent.

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice job.

Report a concern   July 20, 2014 — Rated 9 out of 10 by W.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don't use lots of chemicals and that you do a good job with stains we've left behind.

Report a concern   July 20, 2014 — Rated 10 out of 10 by Don Graham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was the best. You should hire many more like him.

Report a concern   July 20, 2014 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products. Friendly services.

Report a concern   July 20, 2014 — Rated 9 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

less water omn the carpet and a faster drying time

Report a concern   July 20, 2014 — Rated 9 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals in the cleaning processes

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was extremely professional and well-mannered. He explained the process thoroughly and we appreciated his knowledge.

Report a concern   July 20, 2014 — Rated 10 out of 10 by Lindy Larkin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the product and service Zerorez has to offer. It works and the carpet looks brand new.
I have used your company for years.

Report a concern   July 20, 2014 — Rated 10 out of 10 by David Lacki Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service...great technicians

Report a concern   July 20, 2014 — Rated 10 out of 10 by A.J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Superior cleaning and service

Report a concern   July 20, 2014 — Rated 9 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Little odor

Report a concern   July 20, 2014 — Rated 10 out of 10 by D.A.C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service. The technician was very knowledgeable and professional. Thank you!

Report a concern   July 20, 2014 — Rated 8 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Let me say, I would recommend Zeroez,however I was not satisfied with my last service. Charles did not rake he carpet as other technicians had. Also even though I paid extra to have the carpets treated they did not look as good as I expected. Furthermore there is a rust stain in my driveway from the vehicle. I will use Zeroez again because I have had excellent service in the past. However, I do not want Charles as the technician again.

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Oscar was very informative and professional, did an excellent job. Carpet looks great.

Thank you Oscar with zerorez!

Report a concern   July 20, 2014 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Worker are very professional & friendly.

Report a concern   July 19, 2014 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

after you come clean my carpets, everyone notices! we get asked if we got new carpet!

Report a concern   July 19, 2014 — Rated 10 out of 10 by Terry Pearson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did a spectacular job cleaning my carpet. He was very professional. The carpet looks brand new again. We would definitely use zerorez again.

Report a concern   July 19, 2014 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My old carpet has never looked so clean!

Report a concern   July 19, 2014 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that did my cleaning was superb!
He did an excellent job on everything.
He deserves a big "pat on the back" from his supervisor.
I will use Zerorez again the next time I need my carpets or
couches/chairs cleaned for sure!

Thanks so much for doing such great work.

Report a concern   July 19, 2014 — Rated 10 out of 10 by Denise Kirkman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was amazing! Gabriel our technician was very professional and quick and thorough. He took the time to explain the cleaning process and was courteous and polite when dealing with me. I plan to use Zerorez again soon!


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