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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Good results.
We were moving in to a new property that had dog hair and smell in the carpet. The next day there was still traces of hair and the smell was still there and this was really new carpet. I'm not sure it cleaned good enough and maybe should have been gone over a second time. I think that there should have been a deoderizer used as well. I also had my tile done to seal the grout so we'll see how that works out but I'm really not sure what differentiates you from the competition. The guy you sent out was very good, we are just questioning the results.
You do a great job and I love how my carpet looks when you finish Thank You.
The honesty of the technican and knowledge of the product to be delivered.
Great customer service, top notch quality job
Professionalism and quality results
There was a problem with the equipment and our service tech had to reschedule for another day making me have to rearrange schedules. I don't blame the tech but whoever is responsible for the equipment.
Very expensive. Paid for a lot of pet treatments (topical and flash) and some spots still smell. Feel like my money was wasted.
Staff and service
Upwelling product on delivery is disturbing.
I have tried several different carpet cleaning companies and this by far gets my carpets the most clean. I can tell that there is no residue and they dry quickly. The customer service is great. Sometimes they are a little late!
Courteous technician, very thorough.
Clean and soft carpet long lasting
The professionalism of your employees and the no soap cleaner.
Great quality work
The field inspector that came back the second time was very courteous and very nice to know Stan and job of correcting what the individual did not do the first time
We had one area near the door opening of our master bedroom that still looked a little dark possibly with dirt. But other than that area the carpets and rugs looked great.
just the best. no residue!!
I like that you use all natural products. I was amazed and very pleased that all the spots and stains came out, even paint! Thank you so much!
Your carpet service works and leaves the carpet clean.
No residue left behind. Superior cleaning over any of the other companies I have used before.
Personel was prompt, informative and helpful. I like the fact that you pretreat and use steam.
Had follow up last week from the cleaning that was performed on 5/27. Your representative (Tom) reviewed the work that was done and determined that the pet treatment I received had been grossly underestimated by the technician that performed the cleaning. Tom's assessment was that the cost to perform the cleaning would merit a decision to replace the carpet rather than clean it. He requested that I be given a complete refund as my agreement to have the service performed would have been different with an accurate understanding of the cost involved. I am awaiting your confirmation that I will be refunded the original cost of the pet treatment. I felt your representative Tom was very courteous and knowledgeable.
Old stains were lifted out of our carpeting.
My request for an appointment on line received no response so when I called on the phone, I was not able to get the earlier time I had requested on line.
worked great
No smell.
Not be in such of a hurry . My rug is already appearing in need of treatment after only two weeks . This includes my being gone five days of the 14 and after being sold a special treatment that was to protect the carpet. This only applies to the den and kitchen area . I have used your company exclusive to all others but this last treatment left a lot to be desired
Streaks and spots looking like puddles of dirty water left, especially near the doorways. A dirty mark left after the last cleaning still evident. The technician gets a good score for his courtesy and promptness. The spots mentioned above began appearing as the carpet dried.
I have been sold on Zerorez since my other cleaning experience, when your technician backed into my garage. The company was very quick and gracious about the repair, and it was well done.
My carpet is old and needs replacing, I know, but the old spots don't reappear after cleaning for a few weeks. These are new spots.
Deep cleaning really took out stains and made the carpet look great. Professional and helpful servicemen.