Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2014 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even though the cost was much more than I expected based on the add on services and the ad on the radio, Randy did an excellent job.

Report a concern   June 11, 2014 — Rated 0 out of 10 by D.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

He did not do a good job cleaning and removing stains. We expected for him to take his time and do a quality job...He seemed rushed to finish and go home. Not satisfied with the work. Feel like I wasted me money.

Report a concern   June 11, 2014 — Rated 9 out of 10 by Jacob Garlinger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective and inexpensive.
Friendly employees.
Quick job.
Flexible hours of operation.

Report a concern   June 10, 2014 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks good friendly staff

Report a concern   June 10, 2014 — Rated 10 out of 10 by Jesse Clayton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Jackson and his trainee arrived early, looked and behaved professionally, and completed the project quickly.

Report a concern   June 10, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue or soaps

Report a concern   June 10, 2014 — Rated 5 out of 10 by S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price was too high. Felt like a bait/switch.

Report a concern   June 10, 2014 — Rated 10 out of 10 by Betty White Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Uses products not harmful to our pets. Zero Rez came out in less than one hr when I called about a quick emergency. My dog had gotten extremely ill involving his bowels and they all the rooms cleaned up for me.
They are always professional and in uniform.

Report a concern   June 10, 2014 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

N/A

Report a concern   June 10, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff very knowledgeable.

Report a concern   June 10, 2014 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service, good equipment, no chemicals used and great customer service.

Report a concern   June 10, 2014 — Rated 10 out of 10 by Reed,. Hunt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The teck was her on time and informed me on what he was about to do and finished in a timely manner floor looks great.

Report a concern   June 10, 2014 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly service personel

Report a concern   June 10, 2014 — Rated 10 out of 10 by Terry Lanoue Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service tech--Migule, and your products...carpeting has never looked cleaner.

Report a concern   June 10, 2014 — Rated 0 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician, Dean, recommended an UPSELL to cover a $60 per room x 2 rooms ($120) charge for removing pet stains. These stains, as well as several other non-pet stained, but dirty , areas looked okay as Dean finished his work and these areas were still wet. 24 hours later, after the carpet dried, most of these stain / dirty areas.....pet related or not...RETURNED! Whether these stains / dirty areas will ever come completely clean may be a moot point....but at least I wouldn't be out an extra $120 !! I can't tell you how grossly disappointed I am with the results!!!!!!!!! The entire treated area of my carpets just looks like someone came in, wet the carpets with water, and left. I can't recommend Zerorez in good conscience after this abysmal performance! Doug Hall, 9 Calloway Court, Mansfield, TX 76063 Phone number removed

Report a concern   June 10, 2014 — Rated 10 out of 10 by Elaine Niels Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough with service. Results were excellent. Loved it.

Report a concern   June 10, 2014 — Rated 9 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy did a great job. Very friendly and worked really hard! Thanks

Report a concern   June 10, 2014 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning solution is Green & not the usual chemicals that leave a residue. The technicians are friendly & courteous. Plus service & results are guaranteed.

Report a concern   June 10, 2014 — Rated 6 out of 10 by D.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was expecting a little more relief from pet odor that they were not able to get out of carpet.

Report a concern   June 10, 2014 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

exceptional cleaning

Report a concern   June 10, 2014 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What do I like? Everything. The people, the service, the results.

Report a concern   June 10, 2014 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tracey (sp.) did an incredible job removing almost all of our carpet stains. Moreover, he was extremely courteous and professional. I have and will continue to highly recommend Zerorez to my neighbors and friends.

Incidentally, I utilized a Spring Special coupon for three rooms of carpet for $99.00 (in addition to several other rooms). The coupon (which I photographed prior to giving to the technician) reflects that I was to receive a 'FREE $50 Gift Card'. I have not yet received this and would appreciate your mailing to the following address: 10925 Southbury Lane Frisco, Texas 75033. (Please note that this address is different than the address of the investment property you serviced.) Thank you

Report a concern   June 10, 2014 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look really clean

Report a concern   June 10, 2014 — Rated 10 out of 10 by Lauri Perkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job done thoroughly and professionally!

Report a concern   June 9, 2014 — Rated 0 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets weren't fully clean. There were dirt spots that I was able to get with own personal cleaner.

Report a concern   June 9, 2014 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tracy was very professional and my tile looks great

Report a concern   June 9, 2014 — Rated 7 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

do not solicit extra services as much while on the service call.

Report a concern   June 9, 2014 — Rated 9 out of 10 by J.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous staff, clean carpets

Report a concern   June 9, 2014 — Rated 9 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was easy/painless and the service took much less time than I was anticipating.

Report a concern   June 9, 2014 — Rated 10 out of 10 by C.O.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are fantastic and the Zerorez employee was very professional
and hard working.


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