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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was a mix up on the arrival time, and we made plans to be home from 1:30-3:30. It ended up being 5:30, which made my son late for soccer practice and required my husband to come home early from work.
Friendy. Timely within their block of time. Nice job.
I liked the fact that minimal time was needed and the rooms looked great. Very efficient!
My den floor looked worse after being cleaned than before. Was suppose to clean two small area in a upstairs jack and Jill bath and forgot to clean it.
Overall I had a good experience with Zerorez. The associate I spoke with to make my reservation was friendly and knowledgable as were the two gentlemen who came to my house to complete the job. The dispatch manager Tyree was AWFUL! He was rude, inconsistant, and not trustworthy. If you would like me to recap my incident with him please call me as it is too long of a story to type out. Phone number removed.
I have used Zerorez two times and I am generally satisfied; the service was very pleasant and efficient. I will want Zerorez to come back out and clean the sofa I had cleaned again, it looks as if the wrong side of the cushion was cleaned, the dirty/used side looks exactly the same. I also had some tile and grout cleaned and I am not fully satisfied with the result.
Please call me to schedule another cleaning. Thank you
Cody did a great job
Technicians need to be careful with the hoses inside the customer's home. Dragging them haphazardly across furniture and against door facings, etc. can cause damage. My carpet seemed to be left quite wet last time, which has never happened before. I think the technician was simply in too much of a hurry. The worst area in my carpet is in front of an entry door. It didn't seem as clean as in the past, but that could simply be because the carpet is more worn than before. Not sure what the problem was with that.
The carpets look great afterwards.
i like the technology, that will not leave residue. I don't like the way they do pricing. In the living room we had a rug covered half of the carpet, and I asked not to pick it up, instead go through it like if it was the carpet. And I got charged for the living room and the area rug also.
Given wrong information and over charge! Will be given 98.7 Jodi dean in the morning show a call as well! Sorry my home only has 3 rooms with carpet! Never again will use or listen to the Jodi dean shows!!
The tech was very very professional! He understood i was up all night moving and he did an amazing job. He was quick but very thorough!
The Zerorez representative was helpful and thorough- I have already told my friends about the great job he did!
Paul was awesome.he did a great job.
Great product that is chemical free & environmentally friendly. Staff was on time and very professional.
Had the tile floors cleaned. They cleaned pretty good, but around the cabinets where your machine couldn't reach, still dirty. Should have some process to clean under cabinets. A little disappointed as now I have to do the cleaning.
The technician was very nice and personable,and set expectations up front.
Pet odor gone my carpets look like new .
Dan was great.
I love the fact that there are no chemicals used. I also greatly appreciate the fact that the people who come clean up after themselves, so I left with nothing to do but enjoy my clean, fresh home.
Your rep sounded very confident about your product until it came time to push the purchase an solvent because your "so called state of the art product may not do the job" contradictory don't you think? He did clean the carpet but it cost me an additional 100 to get it done with your majical product. A little uneasy with the sales pitch which is not what it sounds like on your advertising, I haves large family not sure I feel comfortable referring you to them . The extra 100 bucks cost you a lifetime of referrals!
The quality of the cleaning at a reasonable price.
I was told that my rugs would be pre-treated for spots, and they were not. The tech was unprofessional and texting while supposed to be doing his job. He also had mechanical issues and had to borrow safety pins to keep unclogging his hose.
The job he did wasn't what we had thought after hearing recommendations on the radio (KVIL) which was why I chose zerorez. We were very disappointed. If he couldn't get the spots up he should have said so at the beginning. It felt like he rushed through the job (other than the times he was texting on his phone) and didn't do a good job. We have a Kirby vacuum with carpet cleaner attachment and my husband had done a much better job than this tech. We did our part in moving all the furniture and vacuuming the rugs as requested. Just didn't feel like the tech cared at all about his part.
We called zerorez because we are getting to list our house for sell and because my husband's health has not been great. Just plain disappointing all the way around.
Would have been nice to provide a post service report on what was found.
Fast service and thorough cleaning.
The cleaning and the technician was great. The issue I have is with the advertisement and the customer service on the phone. I did not receive my receipt from the cleaning that I had on Friday so Monday morning I call and the person seemed rather annoyed. The first 2 people I talked to when I booked the appointment was very helpful. I called to let them know that I did not receive my receipt. The special that I thought I was getting was 4 tickets from Hawaiian Falls which the technician said would be on the email receipts. So when I called the customer service person to let them know I did not receive the receipt she said no the tickets will be mailed to you and it's for 2 tickets and could take up to 30 days to receive. I said well I'm pretty sure the moring that I made the appointment I had heard the advertisement that said it was 4 tickets. She said no rather annoyed...that was an earlier special and that it would be for 2. It's July 21 so I hope the tickets do not take 30 days or I may not be able to use them because summer will be over! Once again I want to say the Technician and cleaning was awesome but I do not like the advertisement special changed and that I may not receive the tickets in time to be able to use them anyway!
Better price quoting up front. $99 for 4 rooms, so I was hoping $200 for 8 rooms. But once you added that one of the rooms was oversized, a closet was extra, hallway, stairs, fuel charge... I end up paying $360. Since these items really add up, you could have a short checklist that you ask people when they schedule so that you can get a more accurate quote ahead of the service call.
Carpets turned out much better than I'd expected.
Carpet looks great! Had to have a redo this time, but it looks great now and I feel like it is really clean! Thank you.
No chemicals, reasonable price, fast service.