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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your house just smells so good after Zerorez cleans like fresh out of the washer.
Luke was knowledgeable and polite. Our den is the only carpet in the home. After several remodeling projects, the carpet needed real attention. It came out better than expected.
My dog was very sick and totally ruined my carpets. After Zerorez, my carpets looked and smelled great! Mike, the man who cleaned my carpets, was very good and I will request him again.
This time one of three rooms you cleaned doesn't even look like it was touched. It needs to be cleaned again. It looked great the first time you were out and cleaned it and it was dirtier then than this time. I'm very disappointed that I spent $312.00 for the service I received this time.
Dries quickly and doesn't saturate the carpet. Also, doesn't dirty as fast.
Gets spots out
It seemed to be an easy process and everything seems to look nice. Everything had dried pretty quickly. My technician was very friendly and was very cooperative when I asked him to rehit certain spots that were a little tougher to remove. I was wondering what you all recommend for removing spots as they arise. I mentioned that I used rubbing alcohol at times and the technician said that could bleach the carpet but was unable to offer any spot advice. Obviously, I cannot have my carpets cleaned every time I get a spot. Do you have any recommendations?
clean floors
I like what a great job Tommy did explaining the process and why you guys do it that way. I used to work for my Dad and at one point ran the service department for his Electrical Company so I know what good customer service is all about and Tommy delivered.
Very personable associate came to the house. He offered other services, but I didn't feel uncomfortable pressure - even when he came back with a reduced offer.
I did not receive my $50 dining card, and didn't realize it till today. Can that be sent or brought by?
Technicians were friendly, thorough and wanted to make certain I was completely satisfied. They also had a very professional appearance
Wonderful service!
Besides the carpet being beautiful, it was so much softer to the touch than from previous cleanings. I love walking on it barefoot! Thanks so much for a fantastic job.
They were here on time and my carpet looks and feels clean. Also, fast and friendly:)
I love that it doesn't leave a residue but still gets the carpet clean.
10 min. Knew I was sleepy from working night shift. I have pictures of blatant missed areas. HUNH? YOU CANT DO A QUICK EASY JOB WELL? Why nit?!!!
Drying time was great
The technician was very friendly, helpful, and professional. The carpet looked great!
It was fast and efficient. All costs were figured before work was started.
Service is very personal... No feeling of being just a number!
I used your service last year with great results. This year, the results were disappointing. I feel I need to call another company for another cleaning.
Justin was very thorough. I had some questions about what the first Tech (Roy) told me--didn't do stairs--stains may come back because they are animal urine stains. Justin followed up. Justin got the stains out. They seem to be not re-appearing. Justin worked on the stairs for me. Another company came and really destroyed my carpeting on the stairs. I still see the damage, but, it is much better than it was.
Thank you for techs like Justin.
Linda Ackerman
Professional staff, reasonable prices, commitment to customer service.
lots of information
The technicians are professional and take pride in the work they do.
I answered this before. Your specialist did a WONDERFUL job, both times. However, the last cleaning was a disaster and the specialist will be able to explain it to you.
The tech did not address the issue I called about, or clean the area properly at all.
I have also had a poor experience with some of the young people answering the phone.
I do not usually complain, but the tech was paid extra to treat and remove odor, and it was as if it was never treated.
Everything
The product works. The sevice is pretty good. Not happy with the time frame window. I've never had them come on time.
Environmentally friendly. No chemicals, etc. Service staff were polite and professional. Thank you. Name removed
I liked that your service did a nice cleaning job and that you guys were on time.