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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I hear an ad on the radio station and your running a special, if course I want to have my carriers cleaned, on a budget. The past two times I feel like your carpet technicians have tried to sell me something. This past time it was some carpet conditioner that was going to get my carpets "deep cleaned!" Well that's very disappointing to me because the time before last they didn't try to sell me this carpet conditioner and never once did he say my carpets were not going to get as clean without this stuff. So I feel like my cleaning was not the best you guys could've done because I didn't purchase this conditioner to get it deep cleaned. I feel very unsatisfied! Not only that, but your technician wear booties on their shoes, which is very respectful so they don't drag stuff on the carpet from their shoes. But they have to take the booties off of their doors when they go outside and come back in. It kinda defeats the purpose.
The carpet cleaning process does a remarkable job on the traffic stains. The carpet is just clean, but revitalized after your through with it.
Technician, the way my carpet looks after service was performed, and the smell...none.
Natural and dried fast!!
Excellent results and courteous technicians!
Pet deodorizer
Prompt, never feel cheated, quality work, very polite service men
The service was great, but I was told one price over the phone, and then it turned out to be $10 a foot higher (for cleaning a couch). That was disappointing, and I guess the fabric was too worn to come clean. I'm sure it couldn't be avoided; I was just hoping for a clean couch.
Service was great and professional. Products left no residue and we are very pleased with how clean our carpet is,
especially having pet accidents. Everything feels and smells very clean and sanitized. Would highly recommend your services.
The quick response to the "do-over" work. Also, the explanation of why certain areas of the carpet can't be cleaned.
The service guys that actually come out and do the job. They are so nice and friendly and answered any questions or concerns that I had. My carpet looks very good!
It was quick, efficient and smelled great! Didn't leave that sticky feel
I called and was told that the service van was about 45 minutes away. So I left work to rush home. Once I arrived home, the technician called to say he was 30 minutes away. Not sure what caused the timing issue, but it caused me to leave work earlier.
no chemicals
fast -very good quality work
Promptness and quality
Chris Rivas is the most awesome technician in your base hands down.
He actually knows what he's doing, he knows how to work, sell and keep the customers coming back. Definitely going to be requesting him for future cleanings. Anyone else will get a door slammed in their face.
He's reliable and profitable and it would be stupid to lose him as an employee.
Everything!
We were a bit disappointed with the initial service; however, a supervisor came out and spent a lot of time making sure we were happy with the re-do.
No soap residue. By the way, Mike did a great job, except that he missed a spot!
Service tech was very knowledgeable and explained what and why he would be doing before proceeding. He also offered some informative tips. I like the idea of not using soap in you cleaning process.
Really got the carpet clean and very professional technician.
The tec was very professional and came earlier than expected.
Clean, clean, clean! Gentle but super powerful and effective. Darwin did an excellent job in a timely manner. Tile and grout look brand new again. Would floor- beautiful.
Great Service and Great Service people
We called to complain about the work done on July 15th. When I called to complain I was told in situations like this they would send out a manager and set an appointment for Thurs. July 31st. When the tech arrived he knew nothing about a recall or that a manager was supposed to be here.
He called the office and was told there was no manager available and that he should
try and redo the cleaning. I have no complaints with him or his efforts but he was not able correct the damage the the first tech did. It looks like the water he used was dirty
and has left dark streaks in the carpet. It looks horrible and at this point it appears that we might have to replace the carpet.
Why was a manager not made available? What are the next steps Zerorez plans to take?
Name removed Smith
Prompt service, nice techs, excellent results. Will keep at it till customer is completely satisfied=priceless
the friendly guys and the good job they did
My carpet was clean! Stains are gone along with pet hair and odors!
Love the results. Will always choose Zerorez when it comes to carpet cleaning.