What our clients think of us!

My carpet looks immeasurably better. Your serviceman was friendly, did a really good job of representing your company. Friendly and a perfectionist.

Joe, our service tech, really listened to what we needed and assessed the problem spots all while keeping our costs down as much as possible. He did a wonderful job and was very friendly.

We were disappointed that your technician burnt our carpet when the iron he was using was placed on our carpet, We will reserve judgement on your service until we have resolved this issue.

professionalism, quick service

This is the 2nd time I've completed this survey. ZeroRez really should stand for ZeroRezults because I was ripped off of $280 to steam an 8x10 carpet, really!!!
First name removed G
Phone number removed

The service rep was knowledgeable and very good. Setting appt. was easy with follow up. Carpet looks tons better!

I liked that no chemicals are not used. However, it took two days to dry. The person who came did a great job and did a professional job.

I like that you offer a natural cleaning solution as opposed to a chemical based solution.

The original date fir cleaning was Mobday. The guy arrived worked 30 min the machine broke he said he would return with another if available in said if not would come the following day after I got off work. I was off Monday to have this completed. No call no return. My husband called Tuesday they send someone at 3:30 when told I dont get off until 4. So the guy left I called very unhappy no one helped so I said forget it. My husband called they agreed to schedule for Friday the work was done. The carpet looks good but the way it happen is unacceptable to me for the price we paid.

Quick drying and no chemicals.

I like the fact that your products seem to work! Our carpet had some pretty bad pet stains/odors and Miguel helped us with the best treatment options and recommendations. He was very professional and courteous and if we need cleaning again I would ask for Miguel!

My carpets came out very nice and the tech was very nice also, friendly and polite and wanted me to be sure that I was satisfied

love the selection, great service

Technician was knowledgeable, polite and efficient. Carpets haven't looked like this since they were new.

I had to review the service address three times before it was correct.
You stood me up the first agreed upon day.
I am a property manager. You need to have a software program that is easy to keep updated.
Very disappointed in the front office structure.

Stanley Steemer does not make these mistakes.

I have had great service and quality workmanship with my experience with Zerorez.

I've already answered this BUT. Diffucult to schedule with you, didn't know until 24 hours prior when you would show up. Makes it difficult to plan for. And unexpected and unnecessary charges like $20 xtra for an oversized room. Seems petty. AlsoI only had 1 room to have done and understood the minimum charge but then when I asked for my wk in closet to be done while he was here I was charged extra for that too and I'd only had one other room done! What about $129 for 3 rooms of carpet?

The tech that came out the second time was so knowledgeable. I actually took notes! I love that you do not use detergent.

The man who came to my house was polite, but arrogant. I felt like he was frustrated with me because I didn't want to pay &315 when I had been quoted $126. He asked me how much I wanted to pay and I told him $126. He said that was impossible and that he would give me a break and take $20 off. I had company coming, so I had to get it done. I would have cancelled otherwise. He did an okay job. The upstairs appears to be good. The downstairs room appears that he quit half way through. One half is good and one half has stains. I was told that I had to pay $10 as a fuel charge because everything was run through the truck. Nothing was mentioned about using our water and I don 't know what he would have done if I didn't 't have water on the front yard. Overall I was upset and disappointed with the whole process.

On time and professional service

Considering how dirty the carpet was the techician didan outstanding job of cleaning the caarpet

Job well done!

Quality of work.

I have had property cleaned for $99 but was told it would be $145. my square footage is barely 600sf though there are 4 areas but not defined rooms. Then he priced $60/rm for pet treatment or an additional $240. When I declined they offered to clean with pet treatment for at 1 room price or a total of $200. I don't agree with your methods of pricing.

I wrote a long response last time I received this email. I may have made an error in my attempt to send it. However, I don't care to write it all again. If you are interested just give me a call @Phone number removed358

Create customer service. Through application of product.

The technician was very nice & did a great job. Our carpet was just too far gone for the zerores process. We probably needed to go with a chemical based process to get rid of our spots/stains. If there were just light stains I would recommend, but not for heavy stains.

everything is completed in a timely manner, and how I like to know that there are no chemicals in the products being used.

Oscar, the technician that came out was very friendly and professional. He was very knowledgable about the service he could provide and explained in advance that high traffic areas sometimes might not turn out as clean as we ight think they should turn out. He also explained that the hardwood floors and tile can add to dirt being carried into high traffic areas on carpet. I kind of knew to expect a less than brand new look in the high traffic areas. However, the carpets turned out very nice! Oscar was veyr professional and polite. Really nice guy!

no soap residue.