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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked Darwin, he was awesome and did a great job!!!!
Professional, friendly staff that knows a lot about flooring.
Very clean carpets...No residue. thank you!
I love love love the Pro Plus machine that lifts the carpet fibers before cleaning. That, to me is the big difference between Zerorez and other "green" carpet cleaning businesses.
The carpet smelled clean and fresh and made the whole house feel cleaner.
The hot extraction method seems to make the most sense if one wants a clean carpet.
Not so much upscale. I told you over the phone that the stains were feces and food. I should have been told then of the added cost to treat those kind of stains. Thank you in advance v
The clean smell and look of the carpet when done!
The new cleaner that picks up the animal hair.
Your people set the time for our cleaning from 1:30 to 4:00pm yet you called after 4:00 to say your guy would arrive in 30 to 45 minutes. When I questioned why he didn't come at the originally scheduled time the guy on the phone said I was wrong that the time he had was between 4 and 6. Seriously ticked me off that he was basically telling me that I had gotten the time wrong. The problem with his accusation was that I have the call on my answering machine. He was WRONG and I just had to deal with the inconvenience of having waited all afternoon and then my husband coming home from work, he couldn't change, and I couldn't make dinner. Seriously messed us up. Then to top it off I had to stay with the guy and move furniture because he said certain things were against policy for him to move. I had the furniture on sliders, I'm 5 feet tall and a little over 100 pounds soaking wet and I had to do the work plus lift the wood furniture and put the spacers underneath so the bottom wouldn't get water damaged. I think he started feeling bad because he eventually started doing it. So if you insist on scheduling the time of the appointments you should make sure that you and your people have the correct time. Also I was never told that I should vacuum before y'all came. Good thing I had already done that or he might not have finished until midnight.
This was the first time I was not pleased with initial pricing. Seemed to be a discrepancy between service person and minimum charge. In the end, Zero Rez was able to take care of my concern, thank you.
I appreciate the resolution and will continue to use your service. I appreciate the fact that Mike the service person, Barbara (phone) and manager were all willing to listen and help resolve the issue.
Professional and friendly technician, fair pricing, excellent results.
Love the "green" aspect of your service. Also amazed at the speed of the process, including drying time. My carpets are old, but using Zerorez gave them an extended life.
Everythign
Lapaul Jacobs did a great job and we were very pleased. We will request him by name for our next appointment. Great service and very professional.
Zero residue, flexible hours and pricing.
We had a guy named A.J. do our carpets this last Friday. Very curteous and professional. He worked with me to get a good deal. Carpets look great.
Price, quality, promptness and professionalism
Competent service and easy scheduling. Clean carpet.
I like that they are safe and due not leave a residue. Also, your service technicians are always professional and conscientious in our home.
Great service and wonderful product . My floors and furniture look great. Grout that I thought was hopeless is now clean and sealed! Charles did a great job! He is a credit to your company.
Great service and a really good job!
The repeat cleaning was a success. The carpet dried in a reasonable time and there was no lingering odor
Not charge for a fuel charge. Thats a stretch when you are providing a home service.
Max and the other gentlemen did a very thorough job of cleaning while maintaining a professional mannerism.
I paid for pet treatment but a few spots were missed.
Your technicians are very helpful, and professional. Regan was very knowledgable about all products and services offered.
The service technician, Luis, was very efficient and did a wonderful job.
Our carpets are clean, and it was a pleasant experience.
You get the job done!
The first time I used you I was satisfied. But the second time the carpet didn't come clean. I think the guy didn't use enough pores pot in the dirty areas and that why the carpet didn't come clean. I think you guys should do the cleaning again.