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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customers should be given a ballpark estimate for unknown stains/ pre /treatments ahead of time: such as certain types of stains and a per room cost per each type (ie. pet stains = $60.00 on average per room... I was told it would be $60.00 per room only after the tech's arrival (and I had 2 rooms in this rental property that were determined to need pre treatment); I was "lucky" you had a three room pre-treatment for pets for $100.00 smackers!?! I had read that you company company my give these unexpected's1.
My tech Roy was professional and definitely believed in your service; said he had owned his own carpet cleaning service before going to work for your company...I have not been back to look at the dried carpet yet. I am not sure what I think yet of your cleaning process until I inspect further. I will let you know when I get back from being out-of-town this weekend.
Regards,
Name removed
Last name removed Capital L. P.
Phone number removed
In 3 out of 4 rooms, the carpet looks brand new again. The service tech was friendly, informative, efficient and courteous. He did a great job.
Clean , no residue
outstanding.
Great cleaning services and professional employee. Prices were very reasonable. Extremely pleased with how clean my carpets are and the friendliness of the cleaning tech, Lawrence.
Friendly, professional service that gets carpet as clean as possible.
Service man very nice, did a good job. Most stains removed.
Super great job
My appointment was from 4-6 after 6 no show no calls. I called multiple times. Tech showed up after 7:00pm. That's is poor customer service
Technician was friendly n professional. Explained process very well.
The carpets were not cleaned as well as we expected and have experienced with other companies.
Loved the service - and I will always share the cleaning with others!!!
Thanks!!!
Everything
Very polite service person. No soap.
the service was great and he was very helpful and showed me everything. Yes I will use you again
Very clean. Very thorough. Very honest and pragmatic about explaining services and anticipated results.
The carpets look really good. Great job!!!
It was so easy and quick and our carpets feel so clean! The man who helped us was very nice and professional!
Second visit to correct cleaning of tile floor went well.
The Zerorez employee worked and cleaned our waiting room chairs until they were CLEAN. Even pointed out a spot he was having difficulty with that I had a hard time seeing! Good Job!
Employees very friendly and professional.
It works
Cody cleaned for me last week. did a great job, I was pleased 2 years ago too. I've referred you to other friends too and they have been very pleased.
thank you so much... oh yes Cody told me I will receive the water park tickets in the mail, I've not received them yet. Will you check on this please. thanks.
my tech, Austin, was terrific
Very nice guys who conducted the cleaning and success of cleaning
Develop a better system for deep stains.
The technician was very professional and helpful.
When you first started you said there wasn't a spot you couldn't remove. Now it's hard to get the the Zerorez personnel to even try. He did not even ask if I wanted to go to the next level with two spots I had from planters.
prompt, polite and effective. Thank you,
FIRST THING I HAVE LEARNED IN BUSINESS OVER SIXTY YEARS PLUS….IS CUSTOMER IS WHY WE ARE IN BUSINESS….TO STAY IN BUSINESS WE SHOULD STRIVE TO PLEASE AND MAKE HAPPY OUR CUSTOMERS AKA CLIENTS….TO BUILD A LONY TERM SUCCESSFUL REPEAT CUSTOMER BASE WE MUST NEVER BECOME PEDDLERS USING ANY GIMMICKS LIGHTS FAST TALK AND PRICE INCREASES SHOULD BE WELL THOUGHT OUT NOT FAST TALK….JAIME SEEMS LIKE A NICE PERSON…BUT WAS A NON-STOP MONEY INCREASE TALKING PERSON TIME HE ENTERED OUR HOME….SIMPLY….WE JUST WANTED SOME SERVICE AT FAIR PRICES NOT THE OVER-SIZE BS ROOM INCREASE OF TWENTY DOLLARS…THEN THE URINE SALES TALK CHATTER….THEN SEEKING MORE MONEY AFTER YOUR COMPANY AGREED TO DO A ONE ROOM ONLY FEW DOORS AWAY ON BANBURY LANE VACANT HOME WE OWN…FOR SAY UNDER FIFTY DOLLARS…HE THEN SOUGHT MORE MONEY FOR THAT CLOSET….STANLEY MARCUS BOOK-*QUEST FOR THE BEST*-MIGHT BE HELPFUL FOR YOUR COMPANY GROWTH PLANNING…EBBY HALLIDAY IS OUR FRIEND AT AGE 103…SHE NEVER SMOKED NEVER RETIRED NEVER DRANK…..ALSO I MIGHT ADD NEVER BS HER CLIENTS!!!! BEST WISHES…Name removed BICKHAM SR…8-2-14……AT AGE 77 WE KNOW THE DIFFERENCE….