Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84617 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 23, 2014 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is probably cleaner than it has been in years and it also has a good, clean smell which is even a bigger plus! The tech was courteous, very professional, and very knowledgeable. We will definitely use Zerorez each year for our carpet cleaning purposes!

Thanks for a high, quality of service that you provided!
Steve and Name removed

Report a concern   September 23, 2014 — Rated 8 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Dean did a great job. The issue of the pet smell has not been resolved, however.

Report a concern   September 23, 2014 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service I got from Chris was above and beyond. My old carpet looks new again.

Report a concern   September 23, 2014 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your guys are well trained they get in and they get out, Do an excellant job every time I have used them. The carpets are really clean!!! Thats a big plus. No soap residue.

Report a concern   September 23, 2014 — Rated 6 out of 10 by B.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   September 22, 2014 — Rated 9 out of 10 by Allene Deuson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always produce good results. A.J. was the technician who came out last week.
He was just great. I would recommend him as a first-rate service provider--very
professional, efficient and personable.

Report a concern   September 22, 2014 — Rated 10 out of 10 by O.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite technician- great job.

Report a concern   September 22, 2014 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE PERSONNEL ARE ALWAYS SO NICE AND HELPFUL. THEY DO A GREAT JOB.

Report a concern   September 22, 2014 — Rated 10 out of 10 by Linda Bird Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin did an excellent job!! He was so professional and really knows what he is talking about when it comes to different types of carpet!! Thank you!

Report a concern   September 22, 2014 — Rated 8 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had Zerorez out to clean our carpets in May. Unfortunately, there were 3 stains the guy did not get out. We missed the 30 day guarantee window because a coffee table was partially blocking 2 of the stains. Moved it last week and there they still were. Decided to give Zerorez another chance and very happy we did. This technician was great - all the stains are now gone!

Report a concern   September 22, 2014 — Rated 5 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We close business at 2pm on Saturday. I let them know that when I made the appt. The guys got here at 4pm. Email stated that o would get a phone call confirming the appt and giving me a 3 hour window of time that they would be here, but I did not receive the phone call. Would like for them to be able to show up closer to closing time.

Report a concern   September 22, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, and safe for kids and pets.

Report a concern   September 22, 2014 — Rated 10 out of 10 by C.G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism and service are great. Wish you had better ability to remove spots and darkened traffic areas. That's my only complaint.

Report a concern   September 22, 2014 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, polite and did a great job.

Report a concern   September 22, 2014 — Rated 10 out of 10 by Debbie and David Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are very knowledgeable of the Zerorez products and do a great job. My carpet always stays cleaner longer when I use Zerorez. You even get out my fuzzy kid's stains. (dogs) thank you!

Report a concern   September 22, 2014 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the online scheduling and emails- plus my carpet looks FAB!

Report a concern   September 22, 2014 — Rated 10 out of 10 by Bruce Ogletree Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets the dirt and stains out, doesn't leave soap in the carpet, prices are competitive.

Report a concern   September 22, 2014 — Rated 10 out of 10 by V.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were pleased with the service and product. The technician was courteous, attentive to our needs and efficient. When the job was completed, the carpet didn't have a funny smell and also it dried quickly.

Report a concern   September 22, 2014 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are very clean and fresh afterwards.

Report a concern   September 22, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The only thing I didn't like was that I was a first time customer and the tech was 2 hours late. But he was very professional when he got here.

Report a concern   September 22, 2014 — Rated 9 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Completed service in time and professional behavior.

Report a concern   September 22, 2014 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and informative.

Report a concern   September 22, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the non-chemical cleaning for my carpets. My technicians were also very helpful, polite and did a great job!

Report a concern   September 22, 2014 — Rated 10 out of 10 by Brenda Mcmillan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job both times we have used your company. We thought our carpets looked
cleaner and lasted longer. Your technicians are friendly, courteous, good at
their job and the price is good too. Will continue to use your company and pass
along your name to our friends and family who might need your services.
Thanks
Brenda McMillan

Report a concern   September 22, 2014 — Rated 7 out of 10 by E.A.T.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your company nickle and dimes to be able to promote lower up front prices. NOT GOOD!
I used you because of the advertising on WBAP. I trust those guys. But what you offer such as extra charges for rooms over 240' is rediculous. Most of the listeners for WBAP, statistically, have larger homes. To charge extra for over that is rediculous. Also, let me get this correct, to clean the edges of the carpet cost extra!!!!!!!!!!!!!!
It would seem that this would be included in the carpet cleaning price. So, cleaning the carpet does not mean cleaning the total carpet only the area reachable by the wand! And to have the total carpet cleaned , meaning the edges, you must pay extra?
Shame on you guys and your company!!!!!!!!
I do like the results of you cleaning process, but, this nickle and diming needs be revisited. The $99 special ended up costing $240, no to special, rather typical.

Report a concern   September 22, 2014 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the floors turned out good

Report a concern   September 22, 2014 — Rated 10 out of 10 by Lisa Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone is very easy to work with and they do a great job!

Report a concern   September 22, 2014 — Rated 10 out of 10 by Y.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very professional and knew his job. The carpet looked new after it was cleaned.

Report a concern   September 22, 2014 — Rated 10 out of 10 by V.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent product and services, I have used Zerorez twice now, and I have not been disappointed, the staff are professional and helpful. I will recommend Zerorez to anyone.

Report a concern   September 22, 2014 — Rated 10 out of 10 by J.B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees are extremely friendly and helpful


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