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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service and Great Service people
We called to complain about the work done on July 15th. When I called to complain I was told in situations like this they would send out a manager and set an appointment for Thurs. July 31st. When the tech arrived he knew nothing about a recall or that a manager was supposed to be here.
He called the office and was told there was no manager available and that he should
try and redo the cleaning. I have no complaints with him or his efforts but he was not able correct the damage the the first tech did. It looks like the water he used was dirty
and has left dark streaks in the carpet. It looks horrible and at this point it appears that we might have to replace the carpet.
Why was a manager not made available? What are the next steps Zerorez plans to take?
Name removed Smith
Prompt service, nice techs, excellent results. Will keep at it till customer is completely satisfied=priceless
the friendly guys and the good job they did
My carpet was clean! Stains are gone along with pet hair and odors!
Your agent was very helpful in recommending services needed. It appears that most of the stains are removed. He put the shifted furniture back in place. Good job!
good cleaning. technician was very good and explained the process throughly
Dean was great a very hard worker we had to leave and he got it done n a hurry
The carpet has stripes on it. I have called to get it done over. It is not clean.
The service and the service people were wonderful
The carpets didn't have a soapy smell, just clean. Also, they dried quickly. The technician explained the service and product and did a fantastic job.
Carpet cleaning was fine, the 'free' 100 sq ft. tile cleaning not as good - left a soapy residue that I'm cleaning up myself. Also the 'Jody Dean' special was supposed to come with 2 Hawaiian Falls tickets - I forgot to ask for and did not receive.
No residue! No smelly chemicals. No waiting 8 hours for it to dry.
Cesar did an excellent job on my rugs which had A LOT of PET STAINS...He was very professional and kind...keep him around...
It left our carpet feeling soft and smelling clean!
Clean smell when done. Not a fragrance smell.
Very professional and Jaime did a wonderful job
The service was great and my carpets look very good. Both service men who were there were great and did a fantastic job.
No residue, cleaner carpet.
I felt like once the technician saw I had pets and didn't pay for pet odor removal that he didnt even try to remove any stains. He did my entire house in 30 - 45 min. I was disappointed
Excellent service and satisfaction
I like that u do not use chemicals for cleaning that i do not want my family exposed to, anfd that yall do an awesome job. My kitchen tile looks like brand new.
On time ! Friendly very careful not to make a mess
Technician was very nice to work with.
Quality of work and price.
Eviroment friendly.
Give a more thorough estimate of what the cost is and what other products will be offered depending on conditions. Springing costs on customers is poor business.
the quality level of the work and the staff excellent
Have the office or the driver call 30 minutes prior to arrival as promised. There was no call which left us scrambling to put the last items away. I was still in bed when the technician arrived.
Do not try to upsell when he starts cleaning the carpet.
Wording on invoice was unprofessional: ... "customer just wanted bandaid."
Clean, clean, clean! Gentle but super powerful and effective. Darwin did an excellent job in a timely manner. Tile and grout look brand new again. Would floor- beautiful.