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based on 84617 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time or early professional knowledgeable
The carpet always looks great when its done.
Very prompt service. Carpets look great, Joe did a great job!
Tech very professional. Did a great job!
I like that there is nothing harmful for my family and pets. Also, that the carpets look fabulous when they are done and don't take as long as other companies to dry!
My bill was much higher than expected. I was charged the $29.00 for 3 rooms and a higher price for the others. I expected more for the living room but for the bedrooms, I only had the walk areas cleaned. For a circular rug under my kitchen table, I was charged $79.00. The rug didn't even cost that much new. I usually just spray it down on our patio and let it dry. The person did a good job buy I had requested Roy. I was told he would do it. Yes, I was disappointed overall.
The servicemen were very courteous and did a very good job. I thought they did a better job in our bathroom than last year. They answered all of our questions.
Brenda Boozer
Your service technicians, Fabian and Tyrone, were very friendly and did an exceptional job ensuring that all carpet areas were clean and sanitized to our satisfaction.
Fast service. Very knowledgeable about services/products. Didn't try to sell us extras we did not need.
Technician told renter that if we went with Fiber Protection (4 rooms x $20 ea) he would do the stairs for free. When I received billing statement, we were charged for both Fiber protection ($80) AND stairs (($60). I immediately called Customer Service. Representative told me she would talk to a supervisor and have someone call me back. No return call (2 days).
Friendly and professional employees who provide excellent service to their customers. Very satisfied with results.
We have tried other companies in the past, but continuously come back to Zerorez ! I am disabled, and the technicians will do whatever they can within reason to help with moving furniture. Everyone at the company is exceptional, and we constantly recommend Zerorez.
Well priced and no residue left behind
It left a fresh smell, but didn't have a chemical or fragrant smell.
Timely, great work, professional
It should have been cleaned better the first time but, you came back and it was perfect.
Very clean , organized and friendly.
The product is too expensive,
As far as the Chlorine. Would like to have done more.
This is the second time that we have used Zerorez and we are very pleased both times.
Many of the normal pet spots that should have come up did not - so much for carpet looking like new. The tech did not seem to care and all he wanted to do was finish up and get out of here. He tried to leave without doing to the tile. Also, your way off on the drying times - it took about 6 hours to complete dry, not the 2-3 the tech said it would.
Have 2 people working .....
The tech was very efficient and explained the process.i was very pleased with the outcome.
Carpet is clean although it took 2 days to dry.
All your people were great, and seemed to take real pride in their work. We had an issue where the carpet had some dirty areas left, and your tool left marks on the carpet that would not go away (looked like stripes due to the design of the tool). Miguel came out by himself and was here just a short time, but when he left, our carpet looked fabulous, and still does! We have used Stanley Steemer every three or four months for years, and they never got the carpet as clean as it is now.
Good customer service provided.
Our technician was very nice and thorough. Did a very good job. Will definetly call again when needed.
The helpfulness and willingness of the company to please the customer.
Carpet cleaning is great, with no soapy residue remaining, or very soppy carpets. We purchased filters a year ago, and are very pleased. Prompt service. Wish I could get closer to my preferred time, though.
Honestly I would like my money back. I was under the impression that only water that had gone through a special process was used, but have been told since that an organic salt was added to increase the efficiency of this process. Online I quickly found this organic salt to be Sodium Hydroxide. It may be "natural", but it's very caustic.
I have chemical sensitivities, and my place still smells of this organic salt, and it's irritating to my lungs and throat.
The technician who was here Monday to re-clean the carpet did an excellent job. He was even able to remove the lip pencil marks that were not removed during the previous cleaning. Thank you for having someone return to re-clean the carpet and for providing the level of service to which I have become accustomed having used your company exclusively.
I had to work to much, 1 tech is not right, he also use a spot cleaner in dining area, It left clean spots, so the soiled rug isn't clean. If he had a cleaner that would brighten the area that was 2' x 4' he should have sprayed the whole area. now it looks funny.