Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84617 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the thorough job our technician did.

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Friendly, helpful team.

Report a concern   September 27, 2014 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free, satisfaction guarantee and great service!

Report a concern   September 27, 2014 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young Ryle was very professional & informative.

Report a concern   September 27, 2014 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good. Jaime was very personable and was also able to remedy our pet odor and pet stain problems.

Report a concern   September 27, 2014 — Rated 3 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Put dining chairs on wet carpet. Chairs have metal on bottom of legs. Now we have rust stains on our carpet after spending $272.

Report a concern   September 27, 2014 — Rated 8 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower Price

Report a concern   September 27, 2014 — Rated 7 out of 10 by H.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Keep the appointment within the timeframe you promise!

Report a concern   September 27, 2014 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets very clean. Professional service and prompt.

Report a concern   September 27, 2014 — Rated 10 out of 10 by S.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time knowledgable, polite, effecient.

Report a concern   September 27, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!!!!!

Report a concern   September 27, 2014 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mitchell explained everything he was about to do. Very good representative of your company.

Report a concern   September 27, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked better than I have ever seen them. Thanks for the able, professional and pleasant employee that cleaned my carpets. They look great!

Report a concern   September 27, 2014 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous service at a fair price. Very good results in carpet cleaning.

Report a concern   September 27, 2014 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet feels very clean and smells fresh. Good job!!!!!!!!!!

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was done very professionally and the results were better than expected.

Report a concern   September 27, 2014 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks better than it ever has.

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap products.

Report a concern   September 27, 2014 — Rated 0 out of 10 by D.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First, he did not complete the rooms we paid for. There was a walk_in closet attached to a room that he didn't even bother to open the door and steam. There was plenty of room to steam. Nothing really on the floor.

Second, there were was stuff left around the baseboards. This job was incomplete. We paid a lot of money for an incomplete job.

Third, we paid additional charges for pet and stain treatment. We asked how he was going to treat the carper after he started and he said it was already mixed in the truck. This seems fishy to us. Normally when you apply treatment you do individual applications to each spot. He did not do that.

I feel that you we were charged top dollar, but were given subpar service. We have had other people clean our carpets and they did a much better job. I will not be recommending your service and will discourage all friends from using you guys.

Report a concern   September 27, 2014 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpet looks.Joe did a super job. Liked the 2 machine system . First machine gets the carpet fibers ready and then the steaming .

Report a concern   September 27, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   September 26, 2014 — Rated 10 out of 10 by Jamie Kim Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so impressed by how clean the carpets got!! Darwin did an amazing job and got out of every spot! I will definitely be using them in the future. I was 100% satisfied!

Report a concern   September 26, 2014 — Rated 10 out of 10 by Beth Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Tech Luis was awsome! Very kind and wonderful to work with. Was a little disappointed in the customer service due to needing to speak with a manager about a credit and it seemed they dudnt realy tbe message ti him/ her

Report a concern   September 26, 2014 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet came out great, didn't take long, and dried fast. Workers were professional and friendly.
Only suggestion, office should contact customer when worker is running late. Next time I would schedule a morning appointment instead of an afternoon. Glad workers that came to my home were redirected to save the day.

Report a concern   September 26, 2014 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Better than I expected results for both the carpet and floor tiles. Your technicians were very polite, punctual and hard working. I am very satisfied with the entire process.

Report a concern   September 26, 2014 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets the carpet CLEAN not just a cover up. Used the pet deoderizer, which I thought was a little pricey, but it worked. The crew was awesome. They we very professional and worked very quickly.

Report a concern   September 26, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning process leaves no residue. Technician was on time and professional.

Report a concern   September 26, 2014 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First name removed was an amazing technician he was able to turn or carpet and make it incredibly clean if I could respond First name removed to any other customer I would recommend that you do that because he is absolutely the finest a technician I've ever seen thank you so much for sending it my way

Report a concern   September 26, 2014 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have had Zerorez at least 3 times and have been pleased, but the technician we had this time was wonderful and made it our best experience yet! Kyle was professional, courteous and knowledgable. He was even able to remove a stain that the other attempts by Zerorez were unable to remove.

Report a concern   September 26, 2014 — Rated 5 out of 10 by J.A.M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

we have spots on the carpet that i thought should have come out


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