Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 9, 2014 — Rated 5 out of 10 by S.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The spots on the carpet are still visible

Report a concern   August 9, 2014 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service

Report a concern   August 9, 2014 — Rated 10 out of 10 by SIlvia Canales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean smell

Report a concern   August 9, 2014 — Rated 7 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

lower prices

Report a concern   August 9, 2014 — Rated 8 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Take a little more time on spots and stains. Mine didn't come out this time. I've got to admit I was rather disappointed in how my carpets looked this time.

Report a concern   August 9, 2014 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez not only cleaned the carpets but make them feel fluffier. I am expecting long lasting results. The technician was very professional and friendly.

Report a concern   August 9, 2014 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

all the people I dealt with were great.

Report a concern   August 9, 2014 — Rated 10 out of 10 by Dennis Saffold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything! I liked Kyle, I like the product, I liked the fact that Kyle cleaned my kitchen floor as a bonus.

Report a concern   August 9, 2014 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how you were able to get the carpets

Report a concern   August 9, 2014 — Rated 10 out of 10 by Lori McGhee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Came when they said they would. And friendly personnel!

Report a concern   August 9, 2014 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was handled very professionally and I appreciate it. It is
very fresh feeling in my home now.

Report a concern   August 9, 2014 — Rated 5 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I felt it was rushed and would have liked a more thorough job

Report a concern   August 9, 2014 — Rated 5 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They cleaned the wrong room and missed the worst one in the house that wasn't listed. I asked them to clean and seal my granite counter tops in the kitchen. There is no visible difference to my counters. I was significantly overcharged for the service and when they left, they didnt leave me the follow up product I was promised that they claim was needed to preserve the seal.

Report a concern   August 9, 2014 — Rated 10 out of 10 by Jason Sheppard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet feels soft and smells so clean.. It's like brand new! Very happy that there isn't any harsh chemicals!

Report a concern   August 9, 2014 — Rated 8 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was not told about the Trip Charge when I made my appointment. I think all charges should be told upfront.

Report a concern   August 8, 2014 — Rated 7 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

lay the costs out more clearly, the pre treat costs double the price of cleaning the room. and people typically want the carpets cleaned because of marks etc so likely need the pre-treat. Price on the day was a nasty surprise.

Report a concern   August 8, 2014 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness and curtesy as well as good cleaning

Report a concern   August 8, 2014 — Rated 6 out of 10 by E.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was quite disappointed when I discovered that my lamp on my scrapbook table had been hit, most likely by the arm of the operator or the wand of the carpet cleaner itself, & knocked over on the table. The force of the hit & the crashing of the lamp put a hole in the top of the table where the lamp had been secured to the table. A new scrapbook table now has to be purchased again.

Report a concern   August 8, 2014 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was first class

Report a concern   August 8, 2014 — Rated 10 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best job I have ever had done

Report a concern   August 8, 2014 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism

Report a concern   August 8, 2014 — Rated 10 out of 10 by Alice. Skinner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean the house smells and feels after having all your carpets cleaned by Zero Rez!

Report a concern   August 8, 2014 — Rated 10 out of 10 by Tammy Dorney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar gave such an informative and articulate explanation of the process and was very straight forward in the outcome/results that we would accomplish. Great representative and so professional.
I want Cesar for my next cleaning.
Thank you.
Very happy customer.
Tammy
Southlake, Texas

Report a concern   August 8, 2014 — Rated 10 out of 10 by Vicki Perez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It looks great. The only thing I found is that, when I put my nose to the floor where my dog peed, I can still smell it. The stain is definitely gone, and for that I'm thankful... My floors look fantastic.

Report a concern   August 8, 2014 — Rated 10 out of 10 by Violet Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding employees and setbice

Report a concern   August 8, 2014 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results

Report a concern   August 8, 2014 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets stains out and cleans great.

Report a concern   August 8, 2014 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician he recommended that I have a treatment to my carpet even though it was extra money I am very happy with the results. He also didn't excellent job was very careful cleaning my carpet. He also shared important information in regards for caring for the carpet and the product. Excellent representation for your company

Report a concern   August 8, 2014 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul who did the service call did a great job. Fast and the carpets look better than expected

Report a concern   August 8, 2014 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduled when we needed the work done; friendly technician


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