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based on 84617 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The end results are fantastic and my carpets look great. I like knowing that there isn't any residue left in the carpets after cleaning.
Service tech was very friendly and courteous!
Fantastic product & the guys were GREAT!
didn't really clean as well as I would have liked.
You make the carpets look brand new. You are fast and efficient.
U were suppose to be at our house at 10am on Wed. 24th, no show, no phone call, & when we called u said u would b at our house at 6pm , no that's not the way WE do business! We cancelled u & will never use u again or recommend u to anyone!
If this is the way u do business, it's pretty sad.
The service tech, Cesar was friendly and informative. He took the time to answer my questions and seemed very knowledgeable on the process.
Our carpets look great and without that chemical smell that sometimes accompany other carpet cleaning companies. The service technician, Patrick, was polite and courteous and was able to get some of the deepest stains out of our carpet. Thank you Zerorez! I will definitely be a returning customer!
Carpet stains looked worse after the cleaning. The up selling was inappropriate. We paid $700.00 for what was to be a $99.00 job. and the carpets were not clean.
I was disappointed in the results. I used y'all the last time it was the first time and my carpets were in worse condition then than prior to this treatment. However, immediately after the first cleaning the results were spectacular; the carpet looked like it was new. This time, I'm struggling to quantify how much, if any, improvement occurred. As it dried I think it did get a little better but it's still a long way from the "almost new" look of the first treatment. The only difference in treatment between the first one and this one is I had a pet treatment done last time (our dog had just died and we've not obtained another pet) which was stated on the invoice as "fiber protectant". This time was just a straight cleaning which I assumed would be sufficient since there were no more pet stains/issues. What can you do to make things right? I don't know what would be appropriate.
He explained everything very thoroughly. He was efficient and the thing I like the most is that 2 days later, my rugs look amazing! Well Done! I will definitely call you again. :)
Product,promptness, people
No chemicals, effective cleaning and house smells great afterwards. Plus professional staff.
William was wonderful!
Very clean and beautiful without heavy chemicals...Technician very thoughtful, thorough and spent time to explain each process and recommendation for my homes sprecific needs and the cost of each. He was very careful with my home and did a beautiful job on my floors as well as making my furniture look almost neew again. I am very pleased and will not use any other service as Zerorez is the best!
Love how clean our carpets turn out.
I have allergies to odors and the zerorez was very pleasant and clean odor.
Carpet is absolutely beautiful, and Kyle was extremely professional and did a super job!
Easy to schedule, reasonable pricing, do a good job of cleaning, friendly staff--pleasure doing business with you.
My carpets look great!
On time, the tech was polite and answered all my concerns and less than an hour.
I was told that my bathroom tile would be cleaned and sealed for a set price, your service tech said the price was only for cleaning and the seal would be extra, a little more clarity would be appreciated
The wonderful clean smell! And the awesome technician that you sent a 10plus:):):):):)
The man who came mislead me on the cost and I spent way more than I thought we agreed upon. Then I called customer service and he seemed to tell me I got a great deal and was a little condescending. Not happy with misleading service man and the customer service was not real friendly.
Fast service
it is quick and does not leave a residue
Clean and quick
The carpet looked fine but the house smelled like bleach. In addition there were two very large puddles in the carpet that were soaked through and are still wet over 24 hours later
The carpets are so much cleaner, and I appreciate not having all the harsh chemicals that other companies use.
I think your service is good , your people who come out are always very polite & helpful .
Where I think you could improve greatly is in the cost . If your service was more reasonable I wouldn't hesitate to recommend you . I would have you clean more areas of my home too .
This is the second time this year that I have had you clean my carpets , first time was in March . I think as an encouragement perhaps some kind of
Discount could be offered for your regular customers .
Thank you for asking .