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based on 84617 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated someone coming out to "fix" the problem, but I didn't feel that I was informed about the pretreatment protocol you have. Your commercials don't mention that, and make it sound like you only use treated water.
I have chemical sensitivities, and so using any detergents, etc. is a problem.
It dries quickly and leaves the carpet looking beautiful...PLUS...I have now used your company 3 times and each time your technicians have been professional, polite and quick!
Kevin offered superior service and worked to find the best deal for me. I really appreciated his attitude, his thinking and his professionalism.
When a technician is held up at a job, notify the next customer that he will not be there until a certain time. You then keep the customer informed so they don't think the appointment was forgotten.
awesome!
The first service provider was late to the appointment. He appeared to be rushing and the job was not to our satisfaction. The second person did an excellent job and now the carpet is clean.
I really like that you use plant-based products and orange peel. The tech explained the process of the very high suction and PSI and that is very impressive!!
My carpets look the same. The technician was in and out within 50 minutes and the job was poorly done. I wish I would have kept my money.
Better payment information.
Very friendly personnel, inexpensive for superior service, they got out stains other companies have tried to get out before. I plan to use them again!
Employees are fruendly, explain all they are doing, great results and fair price
Left the house smelling fresh and clean.
How well it does the job . The carpets look great after Zeroez!
I liked that the tech was on time, professional, polite and knowledgeable. I liked that my floor looked great and smelled great after it was cleaned. I liked feeling good that my 3 dogs were safe and having peace of mind that no harsh chemicals would be making them or my family sick.
Like your technician Joshua Neidfelt on the last trip - very informative, friendly and knowledgable
Like the end results.
Very easy to set up and schedule. Everything ran smoothly. And floors looked great (both carpet and tile)
Workers came prepared and made every effort to protect walls and furniture. They explained the high- wear and traffic areas may not get perfectly clean due to fiber damage. However final results were very good and the overall work was quite good, efficient and professional.
Edward (the technician) was very knowledgable (explained the process quite well), and friendly, clean and considerate of my new home. He worked thoroughly, expeditiously, and concientiously. I offered him a tip, and he declined it, saying that this was against Zerorez policy. I was very pleased with the whole experience, and would recommend your services to anyone who needs floor cleaning.
it was great. the carpets looked great and the tile foors looked great also
Professional and thoughtful techs, very pleasant to have. Nice job on the carpet and did the tile as advertised.
Quick and easy. Great job.
I have a brother in another state who owns his own carpet cleaning business so I knew what I wanted when I was looking for a company to clean my carpets. Hot water extraction and no chemicals is very important to me so I was thrilled to find Zerorez. When the technician came to my house, he looked presentable, was able to explain things clearly and answer any questions I had. Best of all, my carpets looked great when he was done!
Timely, quality,
On time, quality service, and very professional. Thanks!
Justin was just amazing. He informed us of everything, had us inspect rooms as he went. Most of all he got out a stain that no one else has been able to for 20 + years. I would highly recommend Zerorez to all my family and friends.
Thank you for great customer service. It’s nice to see that extra extra mile for your customers
MarthaL
Arlington, TX
Loved that my carpets came so clean and they dried so fast.
I was very pleased with the job Edward did. My carpet looks and feels really clean. The drying time was much better than expected. Also had my tile cleaned and it looks awesome.
The two guys were fast although I didn't have very big areas for them to clean. Everything looks good.
They work. They get the stains out without them coming back.