Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2014 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technology based tile and carpet cleaning; I only used the former

Report a concern   August 13, 2014 — Rated 1 out of 10 by V.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have sent a email to your customer service dept. You can respond to my email and address my complaint.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Thomas Huselton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! Very pleased. Technician Joe rocks . Impeccable service and would highly recommend.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Diego Olivarez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like your ability to immediately respond to a service call. Your employee was easy to talk to and very informative. My carpet is as good as new!

Report a concern   August 13, 2014 — Rated 5 out of 10 by G.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You didn't disappoint, I do not recommend.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Sharon Ensminger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonable and good work.

Report a concern   August 13, 2014 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very professional, courteous &fast I would use the service again

Report a concern   August 13, 2014 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

While you sent someone back to work on the tile, the grout is still streaked. It is vibrant in most places, but a couple are still dull.

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very happy with the results. Your tech did a very good job. Thanks!!

Report a concern   August 13, 2014 — Rated 10 out of 10 by W.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and professional service, and no pressure tactics.

Report a concern   August 13, 2014 — Rated 10 out of 10 by T.D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

rugs stay clean very well no residue from soap, fast and prompt neat friendly service.

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was courteous and informative and did an excellent job. The product really works. It removed a spot I did not think would come out.

Report a concern   August 13, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I feel like the carpet is clean.

Report a concern   August 13, 2014 — Rated 10 out of 10 by Jean DeLeon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

staff was timely, courteous and knowledgable. Excellent outcome

Report a concern   August 13, 2014 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

To start with, your tech forgot to clean a room. This put us in a bind as we were moving into a pre owned home and were hoping to have the carpets cleaned before the furniture arrived. Not only did he forget a room he told me that some spots were cleaned that several days later I noticed were not cleaned at all. I have NO confidence whatsoever that my carpets were cleaned at all especially since I was able to remove the stains that were missed with a common household carpet cleaner. I feel like I have been ripped off , I don't feel like this was done properly, I have no evidence to suggest that carpets had anything done to them except having filtered water sprayed on them. The next day over 8 hours later twitch a/c running and ceiling fans on all night, the carpet was still wet.

Report a concern   August 13, 2014 — Rated 10 out of 10 by M.V.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was very knowledgeable. Work done was excellent considering age and condition of carpets. Thanks! Will recommend!

Report a concern   August 13, 2014 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great. Will see how well your porduct works on Pet Odors. Currently it seems to have eliminated almost all pet odor.

Report a concern   August 13, 2014 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your representative was extremely professional and friendly. Rare to find a company where that is the case.

One question: When we were scheduling the appt, we were told there would be a $50 gift cert to a brazilian steak restaurant? Please advise how to access this.

Thanks!
Name removed

Report a concern   August 13, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles did a great job! I want him to do my next cleaning.

Report a concern   August 12, 2014 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good. Nice. Service

Report a concern   August 12, 2014 — Rated 0 out of 10 by A.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ask the tech who worked on the carpet

Report a concern   August 12, 2014 — Rated 10 out of 10 by Teresa Gaskins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the first time we've had our carpets cleaned and I listen to KLUV who advertises Zerorez all the time.
Our neighbors across the street had their carpets cleaned this past Saturday and seeing the van reminded me we needed ours done.
I filled out a form on the website and got a call right away and as I was off work on Monday they were able to accommodate a cleaning just two days later!

Report a concern   August 12, 2014 — Rated 10 out of 10 by C.A.L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals and great customer service.

Report a concern   August 12, 2014 — Rated 9 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I only had my carpet cleaned. but I like that it dried fast, and did not leave the soapy feeling like other companies . But the fact that they were 2 1/2 late.. was not cool ( and no phone call telling me ) instead I had to wait

Report a concern   August 12, 2014 — Rated 5 out of 10 by A.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The gentleman who did the cleaning completely missed one room so I had to make arrangements for someone else to come back out again.

Report a concern   August 12, 2014 — Rated 10 out of 10 by Z.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned carpets very good thanks

Report a concern   August 12, 2014 — Rated 10 out of 10 by Louann Burke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean and satisfied. Charles and Max were very professional. Have given five persons your number...

Report a concern   August 12, 2014 — Rated 10 out of 10 by Brenda Short Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors look amazing! All of the spots and stains came out, and my carpet does not feel "crunchy" like it used to after other carpet cleaners. Joe did a wonderful job. He was very professional and courteous. This was my first time to use Zerorez. I will definitely be a repeat customer, and I will ask for Joe specifically. Thank you!

Report a concern   August 12, 2014 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

there are a few spots that I noticed when carpet dried but this time was a better result than the first time. do I still get a restrant gift card?

Report a concern   August 12, 2014 — Rated 8 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I can't think of any improvements, I was very pleased an satisfied with product an workmanship. .. However I still haven't received my $50 gift certificate to Astio Gaucho steakhouse. ..:-( It's been almost a week since the cleaning. .


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