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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was quick to dry and tech was professional
My carpets look and smell fresh and clean.
Office had plastic floor mats on carpet. Chemical from floor mats apparently leached into carpet and when it was steam cleaned, it activated chemicals, which has made the entire house stink. Technician has been unable to rid the carpet of the smell after two attempts. We might be forced to rip the carpet out of the office. Any other ideas?
Good service, and clean carpets.
I was very pleased with the results of the cleaning. The technician was knowledgeable and very mannerly. I loved the smell of the products. I am very pleased.
quiet, quick & polite
Carpet has dirty "stripes" in it. Not happy!
Clean, quick and reasonable. We had our carpets that are 30 years old cleaned a year ago with Zerorez and really like the results. By cleaning it yearly, the carpets will continue to look nice.
I like the fact that there are no harsh chemicals and only water if used. I actually saw the technician remove the dirty areas with the power of the machine.
AD fulfilled what it promised to do. No hidden fees or agenda beyond what was agreed upon. Any further on-site work negotiated and agreed upon after discussion with tech
The technician was knowledgeable and proficient, completing the work to full satisfaction
You did not disappoint. I was completelekt satisfied. I just have a personal policy not to recommend products and businesses to friends or associates. No reflection at all on your company.
maybe it was just that my carpet was too dirty to become clean, but it was not as effective as I thought it would be.
Carpet is great but tile grout was ok.
The technician was very professional and did a good job. The only thing that upset me was that he did some pet treatments but did not tell me how much extra that would cost before he did it. When he presented me with the final bill, it came as quite a shock. I would have rather known the price up front so I could have made the choice knowing all the facts.
the end result is clean carpet
I know you product is suppose to be chemical free but when I have my carpet cleaned I want to have a clean fragrance.
Also I didn't like paying $60 per room for the pet deodorizer when I thought that was part of product. Really?
$90 to clean 3 rooms. $50 for a small area rug, and $60 to deodorize 1 room
All which I didn't find out until they out (except for the 3 rooms)
Such a shell game. The only reason I rated a 3 is because my service person was great!
the carpet and tile looked amazing. the guys were professional, friendly, knowledgeable, and arrived in the timeframe they promised.
No harsh chemicals are used, fair price, & quick drying time!
Where do I start? The fact that I am giving a zero and I didn't even get my estimate before I had to ask the tech to leave my house should be enough to explain my disappointment. What can you do to make things right? I am not sure it's worth my time. And given that a manager never called me back it doesn't seem your company even wants to make things right.
The work was accomplished very professionally and in a very reasonable amount of time. The technician was polite and very responsive to our needs. After he was gone, I did notice one spot that did not come clean. I'm not sure whether this spot can be cleaned, but if you believe it may be possible, I would like you to try if you have someone in the nearby area again soon.
Great service man he did an excellent job
Excellent job. Carpet looks great. Technician was excellent. Very thorough and conscientious.
Spent more time trying to upsell me than cleaning carpets. Left behind stains that I cleaned up by hand after.
quality of equipment professionalism of staff Luis was outstanding
I signed up for the deal of 3 rooms for $99 plus one room free. Once the technician arrived, he called me and told me that the $99 was for just a basic clean and that for $150 more, he could use a different machine and enzymes to make my carpet look 90% new again. I was hesitant because the carpet is on the older side but he insisted he could make it look almost new again so I figured that I would trust him since he was a carpet expert and must know what he was talking about. I was sorely disappointed when I saw the results of what he considered looking "90% new". The stains are all still there looking just like they did before the carpets were cleaned. I realize that pet stains sometimes require additional treatment but I’ve been able to get them out better using just pet spray and water. More importantly, the ground in dirt stains are still in the rooms. I would be ok with the service if I had only paid the $99 I originally signed up for since I knew the carpets were older. What I’m beyond upset about is that the technician was clearly more of a salesperson instead of a carpet specialist. I trusted him and by doing so, was cheated out of an extra $150 of my money. In addition, we were told the carpets would be dry in 8 hours. 24 hours later the carpets were still extremely wet and almost 48 hours later the carpets are still damp. We have had fans on in the rooms this entire time and now not only am I mad about the carpets not looking clean, but I’m also worried about mold growth – very important since the reason we had the carpets cleaned is because we will be welcoming a new baby into our home in four weeks or less. I called customer service today with my complaint and the first thing the salesperson suggested was that I have your company out again to treat the pet stains with another treatment and that the extra money I already spent would be applied to cover a portion of this additional cost. I told her the pet stains were the least of my worries at this time and that there was no way I was going to spend more money with your company after the results I saw. A supervisor is supposed to call me back and I expect a full refund of the additional $150 I had to spend. I don’t mind paying the original $99 but I feel completely ripped off on the additional work. I have used several other companies before to clean carpets and have never been so disappointed with the results. If I do not receive a call back from the supervisor as promised and a credit for the extra $150 I will spend time writing reviews on every site I can find and will certainly recommend that my friends call Dalworth Carpet Cleaning instead.
Fantastic job. Out come was far better than I even hoped for!!
I requested them come out to the company to clean carpets and they were here the very next day.
The technicians were very cordial and professional as they went about their work. Joseph was the lead technician on our job. Prices appear to be competitive. I like the idea that no residue is left in the carpets after cleaning.
No chemicals. Friendly people. Great customer service.
You do a good job and go beyond what others do