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based on 84616 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I only wanted the 4 rooms for $99 special. I showed the cleaner what I needed cleaned (which included 2 rooms, a hallway and stairs) for the $99 special and he said he could do it. He talked me in to cleaning 4 other rooms for $30 each. So adding this up in my head, I'm thinking the cost would be around $230 before tax. The total was $320 after tax! He never mentioned once that the stairs were extra - and $60 extra at that! Not only do I feel duped about the added stairs charge, but for the 4 rooms for $99 deal, he really only cleaned 2 rooms plus a hallway. I chose zerorez because I really thought you were a more reputable company. I was really hoping you would be totally up front about ALL charges. But I guess I am still on the lookout for an honest company with no hidden fees.
Usually the carpets have really looked great, but this time, probably because of the age of the carpets, I have had to request someone to give me a better solution.
Miguel did a very good job. He worked to get out stains in the carpet and furniture. I will definitely recommend your service; however I will relate that it is costly.
How well carpets look after
Clearer pricing for the customer . Too many deals that vary .
I feel my carpets are cleaned with minimal chemicals
I did not like all the added options. Stain spotting, travel charge, etc.
The services were great.The entire process was very fast and efficient. The results were better than we anticipated.
The technicians were polite and friendly. It was a pleasure having them in our home.
A few stains still noticeable. Carpets smelled awful downstairs after service. Not convinced that Zerorez is better than any other carpet cleaning service.
The re-do was excellent. The guy took time with the spot in the bedroom and got it 80% out of the carpet. Thanks
Reagan was great! 200% better than our last technican.
The technicians were professional and did a good job.
No wired residue or odors - it's just clean and feels lovely again! Fast and efficient stain removal! Prices are reasonable!
Good employee very conscientious and careful and respectful.
ON TIME. GREAT JOB CLEANING THE CARPET. CHARGED WHAT THEY QUOTED. WHAT'S NOT TO LIKE.
I love the products and I love the servicemen. They have always been so nice and helpful. Kyle and Keith did a fantastic job!! Our carpet looks great!!
the great service and the quality of the service.
Ease of scheduling, can make appointments within the next couple of days if an unexpected event occurs. Nice people.
We like our carpets cleaned without residue and the service has always been top notch.
No chemicals. Great service.
The cleaning liquid you use, no soap, very well trained employees, very courteous.
They do a great job. It really brings carpets back to new life.
The friendly and competent technician who cleaned my carpets, the finished product of cleanliness and as the carpets were cleaned the restoration of color.
prompt and did a good job
Zero Rez was able to come out the same day I called in order to clean our carpets after a leak. Amazing service as always! Reagan was a very kind and professional service tech!
Edward did an exceptional job. He was on time, patient with my questions and committed to my being completely satisfied with the end result.
Edward was very friendly and professional and I felt good about having him in my home. I like the fact that your machine can reach all the way to the top of my staircase and my stairs are very clean. My tile in the foyer is also very clean at a very reasonable cost. I chose your service because your competitor had a $125 minimum for tile cleaning.
Really would like to get a call to let me know you are on the way. It just so happened there was some one home. There wasn't suppose to be any one there. I was at work and was suppose to leave to meet the cleaner when they called. Had there not accidently been some one home the cleaner would have had to wait 20 to 25 minutes for me to get there.
The old carpet came out amazingly clean and it was all dry in 3 or 4 hours. The technician was very friendly and courteous.
Charles, our service tech did a very thorough and careful cleaning and we are please with the end result.
Prompt for appt. conscientious tech