- Phone: (214) 372-5326
- Visit Website
based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Showed up on time & did a good job!
Your representatives were very communicative and helpful. They tested first to make sure we would be satisfied and carefully explained the process.
I had my carpets cleaned at the home I was selling on 8/23, we requested that the dog hair be removed as part of the cleaning from the carpeted areas of the home. The buyers did a final walk through the next day and found that large clumps of black dog hair was left behind all along the baseboards of the home after Zerorez had performed the "cleaning". This nearly forced us to delay closing of the sale this last Monday, 8/25. In order to close on time we were forced to pay the buyers an additional $200 out of our pocket so they could go with another vendor to get the cleaning done to their satisfaction. As a result of this experience I will never use or recommend Zerorez as a carpet cleaning solution again.
Response time
Efficient and fast
WE had to have a second technician come out to re-clean areas but the company was quick to do this and we are totally satisfied with the job.
The professionalism of everyone I have come in contact with and their genuine caring attitude. The finish product speaks for itself. I’m very impress and will continue to use you.
Did a great job
Friendly service, carpet looks great
I liked the last person you sent to our home. Edgar was a professional and did his best to improve the appearance of our floors. Edgar had a great attitude and showed a willingness to help which was most appreciated. You have an excellent employee in Edgar.
You cleaned our carpet (3 bedrooms) last week; and we will call you again when we move out in two weeks to do a whole house clean!
When I set the appointment Ihad askedto havthe airducts cleaned. There was no mention about the units being cleaned. I was quoted one amount, but when the tech came to the house, we were tld that it would be a complete clean and that he would have to clean the units also. So the amount I budged was way off. Sort of a bait and switch. The carpets look great an the stains were removed, but the cost was too high.
No smell
Luis was great. He took time to explain everything and suggestions for pet stains in future.
Make re cleaning spots easier
not harmful
carpets look and smell amazing after!
Technician was great! Did a good job & was very polite. Your office or business end is a little messed up....need some training in organization & customer service.
The carpet looks great. The amount you charge, however is a little costly. I will continue to use you.
Fast response. Service was both professional and friendly.
1. I received a call indicating can the technician call early than appointment. I said no and I gave the reasoning i.e. cleaners are cleaning the house (after seller moved out). And representative responded to me that she will tell technician to come in the scheduled time.
But technician showed up about 45 minutes early. When I asked him why he showed up early, he startight said that representative asked me to come early. Did he lie ?
When I gave him reasoning why I wanted him to come at scheduled time, he rudely said, if you want to clean, clean it now or reschedule. I did not want to reschedule, so i agreed, even though the house cleaning in the area where carpet had to be cleaned was not completed by my cleaners.
2. He looked at carpet with his blue torch and said carpet has pets pees and I need to do pet treatment at $60/room, which would have become approx $500 more. It was just few places it was shining. So, I called the seller to ask if he owned a pet. And he replied that he has never owned a pet and he is the 1st owner of the house. He kept trying to sell me BS saying family won't be safe without this treatment. Finally I decided he is BSing so I left it and went with basic cleaning/
3. My game room was more than 200 sq. ft. So, he said it will be double charge for that room i.e. $29 more.
When I talked to representative, she said- we charge $15 extra for oversize room. So, right there he charged me $14 extra and lied to me as well.
4. Then comes little gallery between rooms. I still don't understand how he charged it,
but he said, he will make it a room and charge $29. I think he told me $3/ liner feet, but representative said it is $2 / linear feet. It might be close here.
5. After all was done, he said, I will make you my raving fan, are you good.. I just nodded.
Then he says, after all I came early as well so you should be raving fan.. That was irritating.
6. Overall I did not like it.
2.
Tommy was a very good tech, personable explained all of your services and performed a very thorough job
Good response, on time & friendly/helpful hard working tech.
Excellent job!
Reminders and good work!
You use a very good sanitizing product and method of cleaning
Always do a great job on my carpets! And very friendly technicians. Very happy with the results every time I have used Zerorez!!!
Service was professional, knowledgeable and friendly.
Carpet was not clean thoroughly--still dusty and stained in some areas
No chemicals used. Smelled great!
Excellent cleaning. Got out some really difficult red stains