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based on 85046 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The professionalism of your staff and also the clean carpet. Edward was wonderful!
Thanks for sending him. Please change my email address to Email address removed I will no longer have this email address at AOL.
Thanks, Dorothy Last name removed
I have used Zerorez in the past and been happy with the service, what bothers me about my last service was that the tech was asking for a tip even before services had been rendered. I am in the service business myself as a paint contractor and just wonder where my business would be if all my employees showed up to do a paint job with hand out asking for tips! I hope you can resolve this issue discreetly for the interest of all concerned otherwise you will continue to lose customers.
both times you have come, the service reps where friendly and informative about what they were doing, and future things for us to consider.
I like that it took a very short time to clean the carpets.
I do not like that I wasn't notified before the technician arrived like I told I was going to be.
My carpets look great, the tech was professional and friendly.
I like that the cleaner doesn't harm my cats. My carpets are old and they look better after cleaning by Zerorez.
I love my tile like I did when it was new and my grout lines sparkle. My carpets look and feel clean, it feels so good to know that my home is fresh and sanitized. The two gentlemen that came were friendly and professional. They did an amazing job!
I was impressed by my technician, Max Reviere; he did a great job and made sure that I was aware of every step of the cleaning process. My carpets look great(and they are old) as does my tile backsplash in my kitchen. Max made sure that I understood how important it was to the company to completely satisfy me. There are so few times that a person has this experience with anyone anymore. I highly recommend your company.
outstanding service,very professional,polite,friendly and we are extremely pleased with the results.
Your scheduling is deceptive. When I made my first appointment online over a month ago, I asked for first afternoon. Then I received a call stating my appointment would be between 4-6 p.m., so I canceled. This time I called in and spoke to a representative and asked for morning and was told I could have the first appointment slot, probably arriving between 8:30 and 9 a.m. When I got the confirmation call, it had been changed to between 11 and 1 p.m. What happened to a call when the technician is on his way? He arrived around 12:40 with no call in advance. When I communicated to him that I was unhappy with the Company scheduling, he responded that he could leave and I could reschedule another day. I said absolutely not, that we had done all the prep work and that was not acceptable. So he proceeded although not happy about it. Tonight at 10 p.m. the carpeting in one room still has definite heavily dampness. I don't believe you can make this right at this point.
I love how my carpet looks and feels after you have cleaned it! My sofas look beautiful. I never thought I would have my sofa cleaned and now I am SO happy! They look so good!
Thank you!!!!
Surprisingly cleaned our new carpet
It was quick and convenient. No residue!
The personal touch that we received from our tech. He (Miguel) went above and beyond making sure that we were happy and pleased with what zerorez offered to their customer. He made us feel like we were repeat customers which in fact was the first time to us your company. You now have a customer for life based on the individualized we received yesterday
results better than others. setting appointment is very difficult. where is the Fuller gift card? did not receive it the last time either.
The carpet did not come clean and it wasn't even that dirty
Pricing for additional services was expensive & office personnel changed the pricing several times. The tech was very nice & did a good job.
I needed same day service and was able to get it! My carpets are immaculate!
The technician failed to protect my jewels and stair treads causing damage!
Which time? First time was "0" because of the salt residue left on the entrance hallway and kitchen tile and it took a week for you to clean up the mess. The clean up was good but it never should have happened in the first place.
The best carpet cleanings I've ever had.
And absolutely no residue! All stains gone!
The technicians have been wonderful.
The staff always courteous.
Quick, efficient, friendly service. Paul was amazing. My floors look great
Great results....great customer service by Paul.
effective service
courteous staff
timely responses
fair price
Work was average!
great service by technician.
quality of work and my technician-Cesar
Professional = Great Job!
The amount of detail that the associate took on my carpet was like he was doing his own.
Austin McMurry was your rep.
Your carpet treatments really clean the carpet.
I'd like the restaurant coupon from the last cleaning..the technician told me it had to come in an email.
I live in Bedford