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based on 84617 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Simply Amazing, Joe's a miracle worker
The technician was not truthful about why we did not receive the service we were due to receive, and, more importantly, he was not truthful about the cash he received for payment. I have already contacted Zerorez about these issues.
I actually called today to explain how dissapointed I was in how the whole thing happened . They were going to have a supervisor call me and I never got called! My bill was twice what I had originally been told it would be so I just think the situation was not handled correctly!
Name removed
The service and how clean the carpet was after cleaning
Max did a fantastic job. I was completely satisfied! Will call back in the future. Thank you!
Service techs were knowledgeable and friendly.
Edward did a really great job. He's definitely an asset to your company.
My carpet looks like new!
Removes stains other companies didn't. On time, polite, not pushy to sell other sevices. Rugs soft and clean no sticky soap residue. Tile cleaning was great too! Gray grout is white again.
The tech was very nice and super helpful. He did an amazing job cleaning the mattress.
Friendly, trustworthy, on time, knowledgeable, reasonably priced.
The carpets were done beautifully. The technician was friendly and thorough. However, our home had some damage from the hoses in our interior staircase. The drywall was damaged from severe abrasion from the hoses. I have photos that I can supply. I've talked to a contractor about repairing the damage but do not have a firm quote He is to get back to me tomorrow. He told me that he had heard great things about Zeroez and knew that most other companies put up guards so this type of damage did not occur. He thought I should ask whether that was standard procedure and overlooked in this instance or maybe something you all could start doing going forward. I would have spoken up earlier, but I am 9 months pregnant and have been dealing with a few false alarms the last few days and been back and forth from the hospital. I did not noticed the damage until after the technician had left. Please contact me to discuss.
Price charged was nearly double of quote and even with paying for extra, stains were not removed. Previously a team came but this time one guy came and just wanted to work around my furniture. Was very attached to his cell phone, guess he had something more important than my job. We have called and another technician is coming out Monday. Hopefully things will be corrected.
I was happy with the actual cleaning that it did on my tile!
Clean & always friendly service. My carpets always look great.
Edward was awesome! Very professional, polite, and my carpets have never looked better! I will definitely be recommending and using zerorez again!
Appointment was for carpets and the man you sent was very good and would want him if I had another service from Zerorez. I asked him for a quote for our kitchen floor and he showed me an example of the work and I decided to have it done, too. When my husband came in from the garage to the kitchen he was amazed at the difference of our kitchen floor, bright and beautiful. The carpet was nice too but the kitchen was a world of difference in the grout and total floor. Please thank the man that came out to our house again for me. Thanks, Kathy
It works and the gentlemen that do the work for you go out of their way to make sure all is done correctly. We will use this company again for sure. We are very, very, satisfied.
Your techs are friendly, sold on the product, and willing to go the extra mile.
My carpets look like new again, dried quickly & feel soft! We had a few pet stains & high traffic areas that were treated & look amazing now! I was very impressed with the tile & grout cleaning as well. It is amazing how much dirt & residue from cleaning agents can collect & build up on your tile & in your carpet. I will definitely be using zerorez once a year & will recommend them to my friends & clients! Max did a super job!
No yucky residue left in the carpet which makes it feel dirty. Left with just a clean feel!
The duel-roller machine used before the steam wand helped convince me that the carpets were really being cleaned. Also, the absence of artificial fragrance lent credibility to the Zerorez "empowered water" claim that no surfactant was used in the process. The technician was friendly, thorough, and convincing in his statements about your services. Watching him work, I concluded that he must be a bit weary at the end of the day!
We were quoted $99 plus $10 + tax fuel surcharge for 3 bedrooms and a hallway. The technician charged my employee onsite $161 + tax. We were overcharged by $52. I voiced my concerns with customer service and asked for manager to call me back. To date nobody has called.
I plan to dispute the additional $52 with credit card company
Carpet looked new!!
Stains did not come out after two treatments. Carpets were wet for 10 hrs and tech said 3-4 hrs at the most.
Ease of scheduling. Consistent quality
You work hard to please your customers!
I like Edgar. I have had Zerorez here several times and Edgar is just the best. Very professional and he did a great job.
Professional and careful to protect walls as they do a thorough job on carpets and tole
Dries fast and smells clean.
was under the impression you cleaned tile, but you do not only grout