Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84617 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service technicians were great, efficient, and accommodating.

Report a concern   October 6, 2014 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians.

Report a concern   October 6, 2014 — Rated 10 out of 10 by M.J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and thorough technician.

Report a concern   October 6, 2014 — Rated 10 out of 10 by Kathy Abrahamson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green cleaning technology.
Our technician was great! I have only good things to say about him, but he needs new hoses. The hose leaked badly and we had a lot of mopping up to do together.

Report a concern   October 6, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great now. The gentleman who did the work was very professional, courteous and prompt.

Report a concern   October 6, 2014 — Rated 10 out of 10 by Deanne Minor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service. Very clean.

Report a concern   October 5, 2014 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The services was outstanding, the pet odor is completely gone. We didn't have the usual wet pet smell that comes with getting the carpet clean until it dries. Ricardo did an excellent job; we will be requesting his service in the future. He was professional, polite and understood his product and what it could do for us. He explained everything very well and was very mindful of our pets and home. Overall Ricardo provided Exceptional service.

Report a concern   October 5, 2014 — Rated 0 out of 10 by L.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was lied to about the price. The tech told me one price and then charged my credit card over a hundred dollars more. Took me several times calling to get the issue resolved by manager Lea who was not concerned with the issue at all. To me that is FRAUD!

Report a concern   October 5, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Use of green products and lenght of time spent cleaning carpets
My only concern was how wet the carpet was at end
Luis was professional and thorough.

Report a concern   October 5, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman Joshua is so friendly and helpful.

Report a concern   October 5, 2014 — Rated 9 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of service provided.

Report a concern   October 5, 2014 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing really. The cleaners were friendly and courteous, they arrived on time, finished quickly and so far, we are pleased with the results. Joshua and another guy were the two that came to clean our carpet.

Report a concern   October 5, 2014 — Rated 9 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician took time to explain the process, charges and provided me with choices but at the same time explained what was best.

Report a concern   October 5, 2014 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet gets super clean. The price is great. The workers are super nice & do a great job.

Report a concern   October 5, 2014 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was professional, knowledgeable and friendly.
The product cleaned our carpets extremely well compared to other companies we have used in the past.

Report a concern   October 5, 2014 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective

Report a concern   October 5, 2014 — Rated 10 out of 10 by Nancy/Thomas Aronson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets always look the best after cleaning.
I like the tool that takes out additional pet hair.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Debbie Crawford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin did a fantastic job! We were thrilled.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Monty Magner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick an painless.

Report a concern   October 5, 2014 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service and representation by Technician - Justin King

Report a concern   October 5, 2014 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was fast and easy, they were on time and most importantly they did a great job! my carpet is super clean like new.

Report a concern   October 5, 2014 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man sent out was very informative and professional. He did a great job and has made our house for sale look fantastic. Thanks!

Report a concern   October 5, 2014 — Rated 2 out of 10 by J.K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used you for years but this time we are disappointed!

After using 2 gallons (your agent said) of the special stain remover ($150.00) there are several stains left in our carpet. I didn't think he left it on very long before he started cleaning it but he said he did!

Report a concern   October 5, 2014 — Rated 10 out of 10 by Jerry Dodd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward is a skilled technician. He did a great job and made sure I was completely happy. Would highly recommend Edward.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Floyd Wall. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was so personable. He reminded me a couple of times that the hard surface floors would be slick and to be careful, he wore booties on his shoes, he explained what and why he was doing something, he was clean-cut, his uniform even though it was the end of the day was clean, and his truck was crisp and clean. You are a credit to your profession, I know, I have had other carpet people in my house over the years.

Report a concern   October 5, 2014 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job, just was a bit surprises how much the scotch guard was, it was as much as the cleaning. I think you should charge less for the extra products like scotch guard especially for returning customers

Report a concern   October 5, 2014 — Rated 10 out of 10 by Rebecca Kay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You stand behind your product.

Report a concern   October 5, 2014 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech did an amazing job on getting some very dirty carpets cleaned!

Report a concern   October 5, 2014 — Rated 10 out of 10 by Nancy Bojarski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed with the knowledge the technician had about the science behind the cleaning process. Even more impressed that it worked. Thank you Zerorez!

Report a concern   October 4, 2014 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and works


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