Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84617 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2014 — Rated 0 out of 10 by T.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am not one to complain but I am so unhappy. My carpets smell like mildew. Yes you all came back a second time andiI am letting it dry and it's still smell Luke dirty water the firdt guys you sent out. I want a refund so I can call another service that I usually use. Just that I heard youe commecial on my favorite radio station 94.9 I am very unsatised.

Report a concern   October 3, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Call back was great. Very satisfactory with results.

Report a concern   October 3, 2014 — Rated 10 out of 10 by M.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I wasn't on the premises, but my realtor said you did agreat job.

Report a concern   October 3, 2014 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO Soap, Very quick....... Very pleasant person did the work

Report a concern   October 3, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just wish I knew about tile offer of 100ft tile cleaning with 4 room special which is what I paid for

Report a concern   October 3, 2014 — Rated 10 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were wonderful and I love that Zerorez does not use soap..Carpet looks great!!

Report a concern   October 3, 2014 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco-friendly products safe for the household.

Report a concern   October 3, 2014 — Rated 10 out of 10 by Ruby Villa Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great quality at affordable prices.

Report a concern   October 3, 2014 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural

Report a concern   October 3, 2014 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who cleaned the floors was very polite and did a great job.

Report a concern   October 3, 2014 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks like new!

Report a concern   October 3, 2014 — Rated 10 out of 10 by Kathy Darling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they did a good job and it was affordable

Report a concern   October 3, 2014 — Rated 9 out of 10 by F.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast dry time. Clean fresh scent. Technician was on time and efficient.

Report a concern   October 3, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyrone did a very thorough job. He took his time and got everything clean. Also, he cleaned a chair that was really dirty and it looks like new!

Report a concern   October 3, 2014 — Rated 7 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

be clearer re tile add on. the tech said it had to be all 1 room but then he offered to do both small bathrooms. also, the promotion was to include a gift certificate to a local restaurant. I have heard noting more about that nor have I received it in the mail

Report a concern   October 3, 2014 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely arrival at time specified. Neat and clean. Pleasant personnel.

Report a concern   October 3, 2014 — Rated 5 out of 10 by M.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Getting a hold of you to make an appointment was frustrating-operator would transfer me through to the commercial department sometimes, but not other times. The first morning I called she took my number and a technician called me the next evening from his cell, but when I returned his call the next morning he never called back. Two days later I called again to set up an appointment. The day my appointment was scheduled he was an hour late, then when he said he was 10 minutes away he showed up 30 minutes later. I watched him from my office go to the gas station and then to Taco Bell before finally arriving. I woke my baby up and waited 1 1/2 hours for him. Not cool. He did a good job cleaning, but if you don't make a good impression before that you wont make it to too many more cleanings.

Report a concern   October 3, 2014 — Rated 10 out of 10 by Angelee Moffett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very please and professional staff

Report a concern   October 3, 2014 — Rated 10 out of 10 by Dottie Tremaine Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin was very professional and did such a wonderful job. Extremely courteous and respectful of my home. Ive referred Zerorez to many of my clients and friends. Dottie

Report a concern   October 3, 2014 — Rated 10 out of 10 by Erin Ragsdale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you just use water. That you are easy to get in touch with and schedule. That your technicians don't try to sell the customer things that are not needed.

Report a concern   October 3, 2014 — Rated 9 out of 10 by Yolanda Shade Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, timely service. *Husband thought stairs were a little dingy after drying.

Report a concern   October 3, 2014 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don't use chemicals.

Report a concern   October 3, 2014 — Rated 10 out of 10 by Julie Carroll Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Chemicals! Great service. William was very professional and quickly got the job done. Thank you

Report a concern   October 3, 2014 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite and professional.

Report a concern   October 3, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

i like the product and how clean the carpet got.

Report a concern   October 3, 2014 — Rated 8 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

No high pressure salesman on site.

Report a concern   October 3, 2014 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The services!

Report a concern   October 3, 2014 — Rated 10 out of 10 by Verginia Schoor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE TECHNICIAN, CHARLES, WAS VERY PROFESSIONAL. HE CALLED MY ATTENTION TO EACH AREA HE FINISHED, FOR MY APPROVAL. HE DID A FABULOUS JOB, AND CLEANED UP ALL EQUIPMENT HE HAD USED & LEFT THE AREA IN EXCELLENT CONDITION. I COULD NOT PRAISE HIS WORK ENOUGH, PLUS, HE HAD A PLEASING PERSONALITY.

I WOULD HIGHLY RECOMMEND YOUR FIRM. VIRGINIA SCHOOR

Report a concern   October 3, 2014 — Rated 10 out of 10 by Sammy Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Tech Chris was great! Very personable as well as knowledgeable about the process of cleaning, etc. Carpets looked great and we know they will for a long period of time.
We have used you before and were very happy and have recommended you to several people.
Keep up the Good Work.

Report a concern   October 3, 2014 — Rated 7 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Scheduled appointment on Monday morning for Wednesday, did not receive a call within 24 hours as I was told, received a call 10 minutes before. Did not recieve my estillo gaucho card, was told it could take 30 days


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