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based on 85046 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In regard to the products they left our office smelling clean and the best they have ever smelled! In regards to the service provided the best service that we have ever had from any company coming in
Nice techs and I always get good service.
The service was good and the carpet look great !
I have already contacted the zerorez office. The technician left a small end table on my wet carpet without the square sponge pads. When I lifted the table to move it back to it's place, I found 2 stains on the carpet made from the legs of the table. Sadly, these stains are located at the entrance of the dining room. The technician also cleaned my kitchen and breakfast room tiles. When they dried, the grout is now discolored in places, making the grout look dirty. My carpet and tile are only 4 years old and both are excellent quality. It does not get heavy use since it is just my husband and me. Now, I have a stained carpet and a ruined tile floor. Hopefully, the second technician who is coming on Friday can solve the problem. I had originally scheduled Kiwi carpet cleaners but I cancelled that appointment after hearing a raving review for zerorez on the radio. Needless to say, I am just sick that I made that decision. Last night, the dining room carpet was also stretched leaving a lump. I do not know if that problem has been resolved since it has completely dried. So, that explains my "0" rating.
Professional job all the way.
Technicians are always friendly. The results have always been exceptional.
Friendly service and great job on carpet
My carpets are cleaner and softer than they have been in many years. I am completely satisfied.
Carpeting was cleaned and technician did a good job at upselling. I'm just frustrated that in previous appointments I was sold grout cleaning and what I expected was for my grout to look like they did when they were new. What I have now is grout that is VERY dark in the areas they worked on and then if I were to sell the home and furniture was moved, the original grout is VERY light. My ad with this cleaning said 100 sq feet of grout cleaning and that was never mentioned. He cleaned a chair. I think I'm on my own for finding the pool chemical cleaner that the gentleman used and going back to try and get the rest of the grout to match... I won't be using Zerorez again or recommending. I don't want a callback.
Love how it did not leave my carpet wet, feeling crunchy and NO smell. And our technichian was FANTASTIC!! He had a great personality, offered us other options and gave us A+ service. We will be definitely be asking for him on our next service!
I like how clean my carpets get and how quick the guys are in and get things done.
The gentleman was very nice and did a great job.
The cleaning was excellent, personnel very professional and thorough. The only downside was the cost.
No chemicals, not messy during work and was on time with your appointment. The attendant was very professional and efficient.
Professional appearance, kind employee, thorough work, and clean carpets
Second time I have used zerorez and have been very pleased.
quickness and customer service techs
Got tons of dog hair out of my fairly new carpet.
No harsh chemicals. Professional and courteous employees.
Difficult to contact. Took 24 hours for a response back from the online apt request. No local number in Fort Worth. I attempted to explain the size of my house and number of rooms that I wanted cleaned to the person that called me to make an apt, but she was unknowledgeable. The tech arrived for my service and re-estimated my fee from $900 to $1700. This was a clear problem. I was at work because I am a dentist. My housekeeper called me several times to make this clear, and finally put the tech on the phone. I told him to give me a written estimate and that I would need to reschedule. He promptly hung up on me. This was deemed very unprofessional to me.
Carpet cleaning was efficient. However, you took a Korean Oriental from the 1950s to see if
repairs could be done. After 3 weeks, I had to call and no one seemed to know if carpet could be repaired or when it would be returned. It took several phone calls before someone told me the repairs could not be done. Then the cleaned carpet was returned.
The carpet does look newer. My wife asked "why don't carpets always look like this?
One problem: this is the second time you did my carpets and didn't bring the dining gift certificate. That smacks of deception. Why don't you send it with the technician? Do I always have to remind you?
Here we go: I didn't get my dining certificate, sir. What's up?
Best regards
I love that Zerorez uses green cleaning. The service techs are also always so nice and friendly, and give great recommendations on how to extend the life of the cleaning.
I had an excellent service technician! Thanks
the water
I was disappointed in how long it took to prepare the truck and water before the service could begin.
Carpets very clean
Your employee worked very hard and did not pressure me for additional work. He went over my options and suggested the stairs needed done more than one room we do not use and to special treat the bedroom where our pet sleeps. I did not receive a gift card but maybe that comes in the mail. Will use your company again and have already recommend your firm to three friends. Thank you.
The original price per room was reasonable. However, the "upsell" treatment with the "green light" flashlight (because the technician saw my dog) was OVERKILL! I was "taken" by the technician. I was surprised by the price/ per area for this "Pet Treatment was so OUTRAGEOUS. He was certain he was monitored on fluid levels and couldn't make any adjustments for a volume discrepancy --so I felt abused!! I will Never fall for this again!
The result in the Master Bedroom was not up to your standards! The oil stains did NOT come up with the treatment! The technician was ready to leave when he asked me if everything was OK. I had to use MY spot treatment to get these spots lifted!! No reduction in price was made for this!
Generally, the treatment was OK--however, next time I will ONLY have the basic treatment done!! Maybe next time I should call someone who is not on a commission!!
Like the way the carpet feels and looks
Did not return furniture to where it was initially. Water was on floor when he left should have been wiped up.