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based on 84616 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The rep didn't get to my house until around 7:30 pm
The scheduling process was a mess - somehow my name and email address were tied to the wrong person's information. Also when scheduling, I had told them several times that I had to leave by 3:00...but then got a call that my arrival time would be between 1:00-4:00 (somewhere in there). I was just about ready to cancel the service but I'm so glad I didn't! The technician that came to my home was friendly, knowledgeable and my carpets are the cleanest they've been after a professional cleaning. Your technician and your carpet cleaning method were amazing and for that reason I would definitely recommend you to friends.
I have called 3 times to get my invoice corrected and I have yet to have it resolved or get a call back from a manager. I have explained that I only have 209 feet total of tile that I wanted cleaned and sealed. I purchased a package for 150 square feet to be sealed and cleaned. There is a separate charge for 159 square feet cleaned and another charge for 159 square feet sealed. This is erroneous as it should read 59 (209 sq ft MINUS 150 sq ft in the package I purchased = 59 NOT 159). In other words, since I paid for a package for 150 sq feet this means I should have paid for 59 square feet of tile to be cleaned and 59 square to be sealed. Apparently the confusion is that the package I purchased there is 100 square feet that is cleaned for FREE. So when I call to get my invoice corrected, the employees don't understand that the 159 square feet is an TYPO or ERRONEOUS as it should be 59 to begin with. I had a manager credit me 100 ft for the clean but they won't credit me 100 sq ft for the seal as they believe they are crediting 100 sq ft for the promotion, not the error. I'm beyond frustration and I will not recommend Zerorez to anymore or use their services again.
Great service from great people.
Prompt in keeping the appointment time. They got my carpet cleaned and all spots addressed. Couldn't be happier. Technicians were thorough and courteous.
The Zerorez process works extremely well and does not leave residue in the carpet. Justin Watts is the person who has been our service person and he does a very efficient and excellent job.
The men were ON TIME, efficient, professional, and friendly. My carpets look great!
The cleaning of the carpets made them look brand new.
They over charged and didn't use my coupon. Your appoinment people need to discuss the extras that thwy are going to want to add on when they get their.
Technician was great. Came on time, did a good job.
Fast and quick service, technician was very courteous and properly dress for the service.
Zerorez does a very good job cleaning carpets. This time it was a hassle because the carpet wasn't cleaned properly the first time and had to be done again. This came at a time when I was expecting company. When Zerorez did come back, and it was the very same day I called, they did a very good job.
Fabian did an outstanding job on my carpet
no chemicals; good technician.
Fast, efficient and safe.
very good service
Have correct quote printed prior to appointment
I have always had a good experience with your company. This time the service was exceptional. The technician worked very hard and did a wonderful job. I am sorry that I have forgotten his name. It may have been Rich.
Everything was fantastic.
Crew called and said they could come out early which was great. Friendly and did their job quickly and thoroughly. Carpet looks great.
Did not show up or call on appointment day.
Tile in the kitchen was cleaned, but looks the same. Certain areas seem darker than before, seems like the seal did not dry and still looks wet. Two different Techs came out, but looks the same. Last Tech said a manager was going to contact me...still waiting.
You do a great job, are friendly, & leave my home clean & fresh!
Technician was great The only problem was that my carpets were to saturated with water and were still wet the next morning!
let your customers set time that you come
This is the second time I have used Zeroez and I was pleased again with the results. Carpet looks brighter and clean. They did a very thourough job, he didn't just run through it as fast as they could.
natural prompt professional
I liked the professionalism of the men who came to the house. They were very respectful and personable. They also got all the stains out but paint!
Very nice man, Fabian, who was my technician.
The carpet looks brand new after treatment.