Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84616 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2014 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals/ soaps used that cause more dirt!

Report a concern   October 15, 2014 — Rated 5 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Great service, nice guy. Got rescheduled on the night of the day of scheduled service to a few days later between 11 - 2 after moving all the furniture, and then when the rescheduled date came around nobody showed up. I called and somebody managed to come that night. Wife stayed home all day waiting. I really need an A/C cleaning. Can't afford the $350, would love a discount.

Report a concern   October 15, 2014 — Rated 10 out of 10 by Andy Clymer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they work

Report a concern   October 15, 2014 — Rated 10 out of 10 by R.M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very good job on old carpets. Miguel was especially proficient at his job.

Report a concern   October 15, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Gentleman that came out was very nice and knowlegeable. Almost all stains came out and I like the fact that you use green products. Its better for my pets and myself.

Report a concern   October 15, 2014 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, exceeded my need, did a great job.

Report a concern   October 15, 2014 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable, helpful, and friendly!

Report a concern   October 15, 2014 — Rated 5 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My expectations were that you would be able to treat, or make less noticeable, the minimal pet odor. It remained after the cleaning and other than a reason it would remain, nothing was suggested by the technician to minimize it.

From your commercials, we did expect more in this area.

Report a concern   October 15, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

always on time, very professional and take time to work on spots that need attention

Report a concern   October 15, 2014 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process and Tech were very professional. The carpets looked very good. I would likely use your firm again.

Report a concern   October 15, 2014 — Rated 9 out of 10 by T.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet dried very quickly and the cleaning gave the house a "new" smell.

Report a concern   October 15, 2014 — Rated 9 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything smelled very clean afterwards.

Report a concern   October 15, 2014 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked our technician. He was very personable and answered all our questions. I also really liked the smell of the carpets and my home after the cleaning.

Report a concern   October 15, 2014 — Rated 10 out of 10 by Adam Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Service Consultant was very knowledgeable.

Report a concern   October 15, 2014 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No dangerous chemicals or residue left behind.

Report a concern   October 15, 2014 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and professional

Report a concern   October 14, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar is wonderful, very personable and hard working. Quality cleaning and prompt service. I will always ask for Caesar in the future.

Report a concern   October 14, 2014 — Rated 10 out of 10 by Lisa Hammond Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1) Everything! It works! No residue left to attract dirt, and carpet dries fairly quickly.
2) The technician took time to demonstrate and explain the patented Zerorez process.
3) The technician was friendly, courteous, and professional, and our carpets looked much cleaner and brighter after he finished (especially in high traffic areas).

Report a concern   October 14, 2014 — Rated 10 out of 10 by Susie Garza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People are what make a great company and Zerorez is well represented by Miguel, the technician who serviced our home. He represented your company with a high level of professionalism and knowledge. His knowledge of the product and overall care in ensuring that we would be satisfied with the end product was evidenced. My carpets are clean and ready for the holidays. Thank you, Miguel and Zerorez!

Report a concern   October 14, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got wax out of carpet
Seth was great and explained everything very well

Report a concern   October 14, 2014 — Rated 0 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our tile is a mess with white residue all over and are carpet is still wet after 24 hours; we were told 6 hours.I called today voicing concerns and as asked for a supervisor to stop by. I was told a tech would call me and redo. I told the call center agent, I don't want a 24 hour wet carpet again, just clean the "crap" off our tile hallway and kitchen.

No call received yet.

Just clean our tile and probably lose at least one customer.

Report a concern   October 14, 2014 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great price and does not have any chemicals in the product

Report a concern   October 14, 2014 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The crew member "Austin" did a wonderful job! He loved working for such a great company. He was very polite and made sure the hard wood floors didn't have any water spots on them when he was done. Give this young man a raise!

Report a concern   October 14, 2014 — Rated 10 out of 10 by Bill Rausher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There is no smell. The representative who came was outstanding and did a superb job. He worked hard and did an excellent job. The carpet looks like new.

Report a concern   October 14, 2014 — Rated 9 out of 10 by Jo Reingold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No odor, no mess...

Report a concern   October 14, 2014 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival. Carpet looks really clean. Employees are polite and not scary looking (a problem with another company). Fair price.

Report a concern   October 14, 2014 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free!

Report a concern   October 14, 2014 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez compleatly exceeded my expectations-I find that very rare in any service business. Thank you!

Report a concern   October 14, 2014 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice

Report a concern   October 14, 2014 — Rated 9 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Austin was amazing. He was very informative and worked fast.


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