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based on 84615 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The feature of your product that I prefer is the fact that after cleaning - there is very little, if any, dampness of the carpet. Your personnel are always polite and efficient - they come to the home ready to work with as little as possible of any delay.
I have used Zerorez before, and I requested this service with full confidence that I would be pleased with the outcome again. I am.
Thanks for asking ... I will contact Zerorez in the future as my needs require service.
Mary Ann Seward
Carrollton, TX
The service technician was wonderful. He was efficient and very detailed oriented. However, now that the carpet is dry and I have inspected the problem areas that were treated, there is really only one that was completely taken care of. I still see very obvious stains throughout the house. I know that not every stain can be eliminated, but from your advertising I hear on the radio, one is lead to believe that it can be. Either live up to your claims, or just don't advertise them. To repeat myself, I am not holding the technician responsible for this at all. He was wonderful. I just think your product is not what it is endorsed to be.
I love your professional staff. I have always have had someone who knows what they are doing and is an expert on the product Zerorez .
I love the service, everybody from the customer service operator to the cleaning technician have always been very nice and helpful.
it feels so clean
Quick, efficient, effective
There is a spot now in our dining room that wasn't there prior to the cleaning. Would like for someone to come look at it maybe next week, as we have a house full this weekend.
Thanks,
No chemical use.
The service representative (Jay Gonzalez) was outstanding. He carefully looked over the stains and called for additional information to his manager. When the cleaning was completed the carpeting looked almost new. Thank you for a job well done.
The service technician was fantastic. He was personable and yet focused. The carpet and tile look like new. I will see you again next year.
If the rating was just about your product and service man, Fabian, I would give you a 10! Unfortunately, I did have a small problem with booking the call. You sent me an email with a returning customer special. I reserved a time through the email you sent, but after a week, I had to call the office. I explained this to the person taking the appointment, but he didn't seemed concerned or apologetic.
THE WORKMANSHIP IS GOOD AND THE TECH'S APPEAR TO BE DEDICATED TO DOING A GOOD JOB. I HAVE USED YOU IN MY HOME AND THIS WAS THE 1ST TIME, IN A RENTAL APARTMENT. SOME STRETCHING WAS DONE, AND THE RESULTS WERE GOOD, BUT, THE FEE, FOR THE TIME SPENT DOING THE WORK, WAS A BIT HIGH, BUT NOT OUTRAGIOUS. THE CLEANING PROCESS APPEARED TO BE GOOD, BUT, WAS RUSHED TOWARDS THE END, PERHAPS IT DIDN'T NEED MORE TIME THAN IT TOOK, IT WAS NOT VERY SOILED, AND IT IS A DARK COLOR, SO, NOT EASY TO SEE HOW WELL IT WAS CLEANED. JUST SOME THOUGHTS, BUT, I AM HAPPY WITH THE JOB. THE TECH DID A GOOD JOB...THANKS
non chemical , very efficient and quality job performed
No soap. And friendly em
Several spots are still on the carpet in both rooms. Need to come back and correct.
The employees were professional, flexible, and attentive to our needs.
I like the fact that the technician was very knowledgeable and explained everything to me
Seems like the process removed all dirt and left carpets looking new
Price and service were excellent.
Your service is very good and I appreciate it
Carpet cleaning was ok not special. We sent our oriental rug to be cleaned. It took four weeks. The technician told us they would touch up the color. That wasn't done. We sent the rug back yesterday for that. We'll see if that is done.
Like no soaps, chemicals being use. The man who clean our carpets was great really a nice guy. And no after smells.
Great service tech!
The cleaning removed spots that we couldn't get out previously, and the carpet looked better than it has in years.
Carpet looks great at the moment. Waiting to see if stains come back.
Justin - our service provider. Went the extra mile. On time and courteous.
Trevor was courteous, effective, and wanted us to be happy with his service. I liked that the products used are green, and there was no 'weird' feel to the carpet after the service. Our carpet is clean, and the traffic areas are much improved - the carpet is not so packed down in those areas
The complete cleaning process. my carpets are so clean I want to sleep on the floor/
No chemicals/ soaps used that cause more dirt!
The technician, was polite, good listener, friendly and giving some tips how to take good care of our carpet. First time I hear from a technician, that vacuum the carpet after two
days of cleaning.
That's the reason why I've been using Zerorez, 4 times already because you have a different way of cleaning a carpet. Very nice Zerorez. Thank you!!!