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based on 85046 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I realize we have 2 dogs,of course there will be tracking stains through out our bedrooms, i was sold on your advertisement on KLUV radio with Rebeka Black who talks about her 6 dogs stains and been years since she had her carpets cleaned, there is no mention that you have to pay for extra to apply bacteria solution, which is $75.00 a gallon, regardless of the hard sell that we didn't buy.I feel your technician didn't even make an effort to really clean our 4 bedrooms leaving noticeable stains, not to mention leaving a soaked carpet which we called your office and they had him come back, he didn't even try to appease me by sucking up the excess moisture, he said to keep the ceiling fans on and to turn my air condition down to 6? degrees and that should dry it in 4-6- hours. He didn't mention anything about the gift certificate from Fuller Jewelry store. he did my four bedrooms in 30 minutes.
The carpet looked very clean for about two weeks. Some of the spots reappeared. as time went by more spots reappeared. I do not have any pets or small children. We are careful and clean people, so its not that we walked on the carpet with dirty feet.
I felt pressured into adding more then what I had setup the appointment for.
Did a great job. Beni was very professional and did a great job.
Joe, the service tech was very professional and friendly. He made sure the job was done right. The other fellow was more of a Salesman and kept trying to sell us things we probably didn't need. We really like to joke
Process and price
Very professional and courteous. On time and carpets look great. Th only company I will use.
STeem Clean. Altho I am not sure the carpet is as clean as with chemicals.
Ryan was super. He redid some spots that were tough. He was polite and did a great job.
The amount of dirt that was pulled up from "clean" carpets.
Service was prompt and efficient. The price was also great! Will definitely use them again in the future!!
Poor quality work, excess cost, request more payment to finish the job. Really ! Zerorez =Zero Quality. Your advertising is NOT REFLECT IN YOUR PERFORMANCE. When I pay $3.50 per Sq Foot for cleaning I expect clean, not an obvious line 2, inches around baseboards/walls looking no better than the vacuum job I did!
Very clean, dried quickly, Ricardo was very professional and knowledgeable.
How soft and clean the carpet feels after iits cleaned
I think you do an excellant job of cleaning the carpets. Technicians are always courteous and knowledgeable. Please rate Patrick as a 9 on our 10/31/14 job.
Perfect service fro Joe and Keith! Love the way my carpet looks after the cleaning and I look forward to receiving my two new permanent filters.
the cleaning process.
We used y'all to clean both sides of my folks duplexes, where they had been hiding animals from us. Your system not only got rid of the stains but the smells too. Which will make renting them a whole lot easier. We are also putting it in people's leases that do have animals and extend their leases beyond a year, that they are required to use y'all in one year to make sure it stays clean.
Service man was very thorough & did a great job
I like the fact there is no residue left in the carpet to attract dirt. I also like the fact that my carpet is sanitized so I don't have to worry about grandchildren/great-grandchildren crawling on the carpet. All of your employees are very courteous and thoughtful. I have never had to "clean up" behind them.
William who came out did a good job, was pleasant and helpful and I think he is an honest employee with helpful hints.
The Parrish family
Irving TX
Kevin was great. He explained everything and answered questions related to my carpet.
Prompt. Quality . Friendly
On time ... Did the job for estimate
The cleaning is always top notch, but I think the people are what really make your company. Everyone that has ever come out to clean has been awesome, but Kyle went over the top this time to make sure we were happy with the way our tile cleaning came out. I'm amazed at te difference! We never even knew the grout was that color! Gross, but goes to show you how awesome you guys are!
The person that cleaned my carpet was really great. His name is Joe and it
was obvious that he knew what he was doing. He pointed out that I should get
the air ducts cleaned. Great sales person.
However, the supervisor was rude. She was suppose to call me back and I waited
two days and finally I called her. She pointed out that I had ask for a retreat each
time I used Zerorex. I wasn't satisfied with the job. That is your promotional service
to entice people like me to continue to use Zerorex. After talking with the supervisor
I was not planning to use you again, however, after Joe retreated my carpet and
pointed out things I could do, I am going to have the air ducts cleaned.
Carpets looked great
Friendly service and good results
The gentleman was very cordial & most kind! He did a great job, was very helpful with costs. My room smells great now!
Jimmy did a great job. Nice young man.
Timeliness cleaniness & professionism.
The results were great. The spots and smells from our four legged family members are gone for now. William was friendly and helpful.