- Phone: (214) 372-5326
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based on 85046 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are natural and they workd.
Joe Martin was EXCELLENT!!!! He explained every step of the process and went the extra mile in connection with customer service, including telling jokes to my kids. My carpets look fabulous, and Joe was able to remove the only stain in the house, which was a big deal to me, because it was the ONLY stain in the house! This was great work, done by a great technician who is representing a great company.
Carpet looks great and the service guys are friendly.
The spots really do not come back.
The van arrived to clean our home and the tank was filled. The technician had to stop, leave our home, find a place to empty the tank, then return to our home to finish the job. The person on the phone who booked my appointment and the website says it takes about 3 hours to dry and that's not true. It took overnight to dry. Overall, we are pleased with the carpet cleaning though we were not pleased to find that we didn't ALL the dirt out. We have no pets so no biological stains are on our carpets. We thought it would come out. Some of it started to come back through once it dried and that was disappointing.
The technician was extremely courteous and knowledgeable. Great job!
No chemicals
Carpet looks good. Nice service teck.
Your Technician needs CUSTOMER SERVICE training. He does not know how to inter-act with a client of Zerorez. He did a poor job of carpet cleaning, and he had a bad attitude.
Glen First name removed Phone number removed
Richardo was very polite and professional ! The products left my carpet clean and smelling great!
First of all I was very clear that I did not want to be upsold. My final bill was more than I had discussed with your phone representative. Furthermore, I paid additional for one room in particular that had candle residue from a smoldering candle, the results in this room were not good despite the technicians efforts. Overall, I felt that Zerorez did a good job. I did not feel that the areas where more money and attention to spots made much difference.
Jaime was so friendly. He came in with a huge smile. He was very detailed on what he was going to do. The floor looks great and fresh.
Was concerned because no Styrofoam barriers were placed under the furniture until I asked for this to be done. Good job cleaning though.
T
The representative that came to our house was very professional and responsive to our needs. Also the time he spent on the carpet made us feel like it was cleaner than most cleaning companies.
Technician was very thorough
Prompt and courteous service technicians.
The special offers , can-do-attitudes of the service technicians most of all how clean everything turns out!
The tech who came to our home was thorough and friendly. He did a great job.
Great service....wonderful products
The technicians are so knowledgeable and work very hard to make sure you are completely satisfied. This time my technician was Patrick. He seemed determined to keep me a raving fan. He was courteous, conscientious, and professional. I will be asking for Patrick for my future calls to Zerorez. I am your biggest fan!
We have used this company before and we are very satisfied we will keep using them from now on. The tech was very nice and professional and did a great job when we asked questions he was very knowledgable, thank you Zerorez.
Everything!!!! Customer service was exceptional!!! Quality of work was also exceptional!!! Have scheduled for more cleaning next week.
Carpet looks very nice. Tech was great and a wealth of information
Always professional behavior!
The fact that they are free of soap and environmentally green.
Prompt service, great stain removal, knowledgeable service personal
It cleans SO WELL!!!!!!! My cats and dog can walk on it w/out fear of getting any harmful chemical on their feet. That is the main thing I was looking for in a professional carpet cleaner. Prices are very reasonable and well worth paying more for extra services. Very nice, professional and knowledgable service technician.
No musty odor after cleaning.
Specials that you run. Keith was great! Only thing that surprised me a bit was that the floors were really wet! I didn't think they would be that wet. They look great. Tile looks great too! Thank you!!