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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly efficient technician
We've had problems twice now with the carpet being sprayed with too much cleaner causing it to be matted together and almost sticky feeling. The excess cleaner also leaves the carpet wet too long causing extra soil from shoes and feet.
Friendly knowledgeable Technicians & high Tech cleaning!!
It's only been a day but I hope I won't see any dirt showing up in the pack and track areas like I have had with other carpet cleaning services.
I was actually quite pleased with my carpet cleaning. The carpets were soft to walk on and clean, although they took a long time to dry (more than expected). My issue was that I sent out 2 wool rugs to be cleaned and it took 3 MONTHS and 6 PHONE CALLS to get them returned! I understand that a previous employee left and made it difficult to locate my rugs, but who was searching out the owners of such rugs? Why did I receive no return calls (until the 5th one)? Why was the burden on ME to get you to respond? I had begun to question if you still had the rugs in your possession or if they had been stolen from you/by an employee.
What can you do to make things right? I was content with your carpet cleaning, and would accept a free carpet cleaning as compensation.
-First name removed
We paid for a pet stain cleaning - the rug still smells like urine - so I don't think it worked. I would not recommend to a friend to have the treatment done, since my rug still smells and I think that they will have the same result that I did.
Y'all did not clean the carpet, blamed us for it, had a carpet expert say it was y'all's fault and would not give us a full refund. The management staff was very rude, never returned phone calls. Very poor customer service. Very disappointed in the management staff.
I had a $51.00 credit from a co worker using your services and it was not able to be used on the total price of the service.
I am very pleased with the results and the tech was absolutely the best!
No chemicals.
I am very pleased with the product itself----water extraction. No soap! Problem areas were addressed and handled. Yeah!!! AJ was wonderful!! He was product knowledgeable and his work was thorough. He was a total professional. He tolerated me during the entire process. He represented you well! Thank you!!
No smell, professionalism and punctuality.
Healthy and safe low chemical cleaning methods
Some areas are still soiled but the crew was extremely nice
Efficiency. Environmentally friendly
Cleaning was quick and thorough. The person doing the cleaning made sure that we were satisfied before he left.
Professional, prompt service
carpets are clean and we got a great deal. Thanks R.J. Choppy!
You do a good job and the carpet stays cleaner longer
This is the 4th time I have used zerorez and the job and service is excellant
Technicians are neat, clean and professional.
Professional service and no soapy residue
I love the job zerorez does. However, I don't like paying a gas surcharge so you can do your job.
Upfront pricing. Knowledgeable and friendly staff.
No chemicals
service guy did an awesome job. He was on time and quickly got our carpet looking like new!
no residue--- good customer service!
The tech was professional and our carpets look great.
I was very pleased with the cleaning of the carpet. Service man was very nice, however the last two times I have used Zerorez you have been late.
They worked! Helped with my pet stains and odor.