Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2014 — Rated 6 out of 10 by P.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They don't mention the fuel fee when ordering and the pet stain removal was very expensive.

Report a concern   September 12, 2014 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was friendly and professional. Green friendly. Technician made sure I was satisfied with work prior to leaving.

Report a concern   September 12, 2014 — Rated 10 out of 10 by Ron Davenport Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We live in our motorhome. We have had the carpets cleaned several times and all seemed adequate, leaving a few small spots they were unable to remove. After hearing ads on the Mark Davis Radio Show, we decided to give Zerorez a shot. Our technician was courteous and very professional, he set about his work and did an exceptional cleaning job. There was only one small spot he was unable to remove, it is a rust spot where we kept a metal decoration. At least he gave it a good try, and then told us the stain would not come completely out.

In the future, we will only be using Zerorez for all our carpet cleaning needs. Highly recommend Zerorez and the Mark Davis Show!

Report a concern   September 12, 2014 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is amazing how good my carpets look! I will definitely use again and recommend Zerorez to my friends. And, I will ask for William next time I call. He was very professionsl, came in and got to work. He did not waste time.

Report a concern   September 12, 2014 — Rated 9 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and great employees.

Report a concern   September 12, 2014 — Rated 6 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

carpets are not clean stains still show

Report a concern   September 12, 2014 — Rated 10 out of 10 by R.A.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products; carpet was clean ,spots and odor removed.
Employees very professional.
The technician was very thorough,expained the procedure and options. He was very courteous

Report a concern   September 11, 2014 — Rated 10 out of 10 by Rebecca Miller. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It left the carpets smelling fresh and looking like new :)

Report a concern   September 11, 2014 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the work was done thoroughly and in a timely manner. The results were very good on the carpet.

Report a concern   September 11, 2014 — Rated 10 out of 10 by D.A.G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great and much healthier for my grand babies who spot every dot on the floor. Thanks for a great job and its good to know that there is no residue left behind.

Report a concern   September 11, 2014 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   September 11, 2014 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good work! I was impressed by his efficiency and politeness

Report a concern   September 11, 2014 — Rated 10 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the technition, Tommy. He was very polite and knowledgable. I would definitely request him again in the future if possible.

Report a concern   September 11, 2014 — Rated 10 out of 10 by Monetta Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They're Effectiveness!

Report a concern   September 11, 2014 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick drying and make my carpets look new

Report a concern   September 11, 2014 — Rated 4 out of 10 by K.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Most of the house looks okay, but our original quote was for $ 155.00. We knew it would add to the cost to do the pet portion of the work, but the total was $ 340.00. This would have been okay, but our family room looks horrible. Spots still there and the entire carpet in the family room looks like our carpet is gray and not tan - not happy with that room at all - come do our family room again....

Report a concern   September 11, 2014 — Rated 10 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service and carpet looks almost new

Report a concern   September 11, 2014 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and professional technician.

Report a concern   September 11, 2014 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there is no soapy residue in the carpet. Technician was very knowledgable and professional

Report a concern   September 11, 2014 — Rated 10 out of 10 by L.D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was wonderful. He was very courteous and not pushy like other carper cleaners I have had in the past. My carpet looks great!

Report a concern   September 11, 2014 — Rated 5 out of 10 by E.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I love your in-home carpet cleaning service and will use this service again. However, my off-site rug cleaning experience with you has been a complete fiasco. One of my two expensive rugs was damaged during your cleaning process, although you didn't inform me of that when you called to schedule delivery of the rugs back to me. The problem, however, was really the lack of communication you provided me. The day of delivery, you called to say one had been sent back for reclining of a spot. The delivery was rescheduled for 2 weeks later. On that delivery day you called to say still only one rug was ready. Delivery was rescheduled for a Saturday. On that Saturday, I waited for 3 hours, no one showed up or called, and my rugs were never delivered. I found out the following Monday that your truck had broken down. Delivery was rescheduled. The morning of delivery you called yet again to say only one rug was ready. This was when I first learned of the damage that you were repairing (the backing had come off during your cleaning process). I asked on several calls to speak with a manager (I was told her name was Leah). I never heard from her - and still haven't. Finally you delivered my rugs last week. They are clean and in good condition, but I spent almost $2000.00 with you to have these rugs cleaned, and I probably lost more than during the many hours I spent waiting for deliveries and calls that never came. I will not use your off-site rug cleaning service again solely due to the poor customer service I received.

Report a concern   September 11, 2014 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the floors are beautiful!

Report a concern   September 11, 2014 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets feel new so nice to walk on them now. Chris Rivas did an excellent job for us. Very happy with the service and already reccomend them to friends.

Report a concern   September 11, 2014 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look really good after cleaning. You are the only one I trust to make our white ceramic tile floors look really white! Very nice sales person. Reasonable pricing.

Report a concern   September 11, 2014 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and cleaned carpets very well

Report a concern   September 11, 2014 — Rated 10 out of 10 by Cory Fankhauser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My kids skin and airborne allergies started clearing up immediately, the carpet looks fantastic i should have done this when i first moved in. This will be added into my yearly budget. Thank you so much for the proffesional service and care you treated my family and home

Report a concern   September 11, 2014 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

minimal use of soap/chemicals.

Report a concern   September 11, 2014 — Rated 9 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

harsh chemicals are not used, affordable, friendly

Report a concern   September 11, 2014 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time. Friendly, efficient service (Miguel was great!)Carpets super clean without that "chemical" smell

Report a concern   September 11, 2014 — Rated 6 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have materials to give to customers that explain the different types of cleaning and which ones have "non guaranteed" attached to them. I did not find out until I received my e-mail receipt that the extra money I paid for "FLASH" pet treatments was a "non guaranteed" treatment. The sample section done in front of me turned out great, so I proceeded with having it done for my client in other areas. However, those areas did not turn out nearly as nice. Disappointed. Technician came back out and agreed that it may not come out at all, so I asked for a refund of FLASH treatments. I was given a partial refund of some of the treatments. Have not received refund as yet.


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