Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2014 — Rated 10 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent staff. excellent product.

Report a concern   September 19, 2014 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was very efficient and courteous. Unfortunately I was not financially able to spend the money to get the carpet taken up and the psd cleaned so the pet smells are still there. 😢

Report a concern   September 19, 2014 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tile cleaning was outstanding! My tile looked new when the crew completed the cleaning.

Report a concern   September 19, 2014 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was eager to please our needs. He worked hard all the time he was here. He was very thorough. I liked the fragrance of the pretreatment spray. Our carpets haven't looked this good in years. I'm very pleased with the fresh clean look and the service.
I was disappointed in the call taker. She didn't write up the order as I requested. I requested a whole house + the study. The study didn't make it into the order. Also, I requested work on the thresholds and that tack strip be added to the order. That info didn't show on the morning order. Justin didn't know about it until after he arrived, leaving me the job of going to Home Depot to purchase it.

Report a concern   September 18, 2014 — Rated 10 out of 10 by Miriam Bain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy residue left behind

Report a concern   September 18, 2014 — Rated 10 out of 10 by T.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua and his partner were courteous and worked hard. I like that there r not a lot if chemicals! So pleased!!

Report a concern   September 18, 2014 — Rated 10 out of 10 by M.E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning done. Technician, Roy, worked very hard to please us.

Report a concern   September 18, 2014 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and no smell. Easy to make appointment.

Report a concern   September 18, 2014 — Rated 9 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like to carpet cleaning process you provide.

Report a concern   September 18, 2014 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely & convenient, tech explained each step of the process,
Cleaning was very thorough and Carpet was restored to very good condition.

Report a concern   September 18, 2014 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

personable, professional, able to asnwer questions,

Report a concern   September 18, 2014 — Rated 10 out of 10 by Richard Donato Zerorez Dallas/Ft. Worth
What do you like about our products and services?

this is the second time and everything looks good.

Report a concern   September 18, 2014 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpets and tile look great except in two small places

Report a concern   September 18, 2014 — Rated 9 out of 10 by Barbara. McKinney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesy of the rep. and cleanliness of the carpet.

Report a concern   September 18, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technician; full disclosure of services performed; carpets look and smell amazing!

Report a concern   September 18, 2014 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time. Good cleaning work. Nice staff.

Report a concern   September 18, 2014 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results were amazing! I am very pleased with the men who came to clean my carpets. They were friendly, informative and excited about their work. They promised a great result and they were telling the truth. Thanks. D. Last name removed

Report a concern   September 18, 2014 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service by ed was excellent

Report a concern   September 18, 2014 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency, timeliness, affordability.

Report a concern   September 18, 2014 — Rated 9 out of 10 by J.A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great.

Report a concern   September 18, 2014 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, friendly service and my carpets look GREAT

Report a concern   September 18, 2014 — Rated 10 out of 10 by R.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I most appreciate the quality of service, professionalism and the fact that your cleaning solutions do not have harmful toxins and/or chemicals. We willingly pay the price of your cleaning services while keeping all of these factors in mind.

Report a concern   September 18, 2014 — Rated 2 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was still dull looking. It was not lite fluffy. It was wet for two days. It still does not look clean.

Report a concern   September 17, 2014 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the use of water instead of soaps that leave residue!!

Report a concern   September 17, 2014 — Rated 8 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

I do not like trying to upsale your services at time of service
That should be done at scheduling time .

Report a concern   September 17, 2014 — Rated 0 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

email confirm appt on website doesn't work. Tasha in call center was not helpful. two appts and no one called and gave me notice prior to arrival. Both times techs called and were sitting outside my house. Miguel couldn't take a credit card and couldn't answer why.

Report a concern   September 17, 2014 — Rated 10 out of 10 by Hilda McGinnis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was shocked that my rent house had become so soid. The carpet looked hopeless but Zerorez did a miracle. It looks great! Your guys worked hard and in a professional manor. See you again some time. P.S. I never got my gift card for Gaucho Steakes. So sad!!!

Report a concern   September 17, 2014 — Rated 5 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Work of technician was excellent...I am very satisfied with the work done, but cannot understand the expense of almost $500. I thought I would receive an itemized receipt, but have not. I would recommend the quality of work and extra effort of technician, but the cost of carpet protection and furniture cleaning can not be justified. The technician did 2 chairs for free...why not just reduce the cost of cleaning the sofa? The carpet cleaning was $99... The 2 cushion microfiber coach was $120 (I think...I have no receipt)...but then the addition of carpet protection more than doubled the price. Yes, I knew the cost before the work was done, so this is a case of "buyer's remorse". I cannot justify the expense to use your company again.

Report a concern   September 17, 2014 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional team.

Report a concern   September 17, 2014 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a great job on my carpets. The servicemen are friendly.


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