Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 10, 2014 — Rated 9 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they are natural and smell good!

Report a concern   September 10, 2014 — Rated 9 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning was great. The service representative was personable and professional - explaining what could/could not be accomplished. My expectations were exceeded with regard to the carpet.

Report a concern   September 10, 2014 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tile cleaning

Report a concern   September 10, 2014 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thomas the tech was very informative and helpful . Carpets look great!

Report a concern   September 10, 2014 — Rated 4 out of 10 by B.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet still have several stains but you are coming back to redo on Friday

Report a concern   September 10, 2014 — Rated 10 out of 10 by Cindy Clampett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time service. Wonderful, professional, courteous service person in the home. Caring to do the very best job possible.

Report a concern   September 10, 2014 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good quality

Report a concern   September 10, 2014 — Rated 10 out of 10 by Amelia Chappel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians and quality of work

Report a concern   September 10, 2014 — Rated 10 out of 10 by Kenneth Gall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional asking to see the areas I wanted treated and explained everything he did before going anything and took the time to answer all my questions. Woke up today to very fresh smelling and soft feeling carpet that of course was very clean as well. Thanks again for the product I was promised durning the sale call.

Report a concern   September 10, 2014 — Rated 0 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am disappointed with the results. It looks as if a couple of passes were made in the center of the room and the carpet was still quite wet the next morning, whereas in other areas, the carpet was bone dry right after completion. There was one club chair the should have been moved, but wasn't. All said, it was too expensive for the results. The fuel surcharge is arbitrary. Especially in light of your van breaking down,
.you can come clean it again if you want. Send a better technician. Got the distinct impression that since I was the last call of the day, your dudes just wanted to be done.

Report a concern   September 10, 2014 — Rated 10 out of 10 by Sue Mainolfi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, green approach. Justin was professional, neat, knowledgeable and respectful of my home.

Report a concern   September 10, 2014 — Rated 10 out of 10 by Carol Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything.

Report a concern   September 10, 2014 — Rated 0 out of 10 by E.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cost was much more than quoted on the phone even though I explained what needed to be done. Also, the carpets smell like a wet dog, moldy. I'm having to replace carpet after paying almost $500 to clean. Terrible!! Up charge services that were not discussed prior to tech arrival, were discussed on the phone when I was at work. I will never use your company again; I went against my better judgement to use your company at the suggestion of a friend. He was wrong!!

Report a concern   September 10, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician. Great technology. Carpet looked fantastic after he was done. No cissies with chem residue (I am highly sensitive to many cleaning products, esp commercial ones). All around excellent.

Report a concern   September 10, 2014 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked new like the day it was put.

Report a concern   September 10, 2014 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely
Reasonable prices
Good Service

Report a concern   September 10, 2014 — Rated 10 out of 10 by The Ruff House Ministries Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything.did a good good job.☺

Report a concern   September 10, 2014 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap, friendly staff

Report a concern   September 10, 2014 — Rated 8 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

don't kill grass with sudsy water

Report a concern   September 10, 2014 — Rated 10 out of 10 by Gerald Jackson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miguel is an awesome technician whose attention to detail is beyond reproach!

Report a concern   September 10, 2014 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the way our little problem was solved. It wasn't much & didn't take long.

Report a concern   September 10, 2014 — Rated 5 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service rep came early, without notice, and caused disruption of my work day. (I had to bring a co-worker home with me). He had to hurry to complete the job and the carpets were not nearly as clean as the last zerorez service! I have used your service several times but this time I was very disappointed. I was so pleased with your service prior to this experience and had recommended you to my friends and family!

Report a concern   September 10, 2014 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you are able to get extremely old and dirty carpets restored to like new look.

Report a concern   September 10, 2014 — Rated 10 out of 10 by C.K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The efficiency of your methods and products used to get our carpets so clean!
The courtesy and knowledge of your technician Charles Kelly. he was so helpful to explain the process.
He paid special attention to troubling areas with stains and got them pretty clean.
All in all, we are very pleased with Zerorez. We will call again for your services.
Also would like to mention the courtesy and immediate help we received from you Customer Service staff Netty and Jennifer. Thank you all!

Report a concern   September 10, 2014 — Rated 10 out of 10 by S.A.S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   September 10, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you are able to do this using no soaps and no chemicals.

Report a concern   September 10, 2014 — Rated 8 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Even though the process does not leave a chemical smell, the odor it does leave is not the most pleasant.

All your guys go out of their way to be accommodating. Thank you

Report a concern   September 10, 2014 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Most stains actually came out

Report a concern   September 10, 2014 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fewer chemicals are better!!

Report a concern   September 10, 2014 — Rated 10 out of 10 by Mimi Conner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean everything feels and smells.


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