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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaning was great. The service representative was personable and professional - explaining what could/could not be accomplished. My expectations were exceeded with regard to the carpet.
Tile cleaning
Thomas the tech was very informative and helpful . Carpets look great!
Carpet still have several stains but you are coming back to redo on Friday
On time service. Wonderful, professional, courteous service person in the home. Caring to do the very best job possible.
good quality
Technicians and quality of work
The technician was very professional asking to see the areas I wanted treated and explained everything he did before going anything and took the time to answer all my questions. Woke up today to very fresh smelling and soft feeling carpet that of course was very clean as well. Thanks again for the product I was promised durning the sale call.
I am disappointed with the results. It looks as if a couple of passes were made in the center of the room and the carpet was still quite wet the next morning, whereas in other areas, the carpet was bone dry right after completion. There was one club chair the should have been moved, but wasn't. All said, it was too expensive for the results. The fuel surcharge is arbitrary. Especially in light of your van breaking down,
.you can come clean it again if you want. Send a better technician. Got the distinct impression that since I was the last call of the day, your dudes just wanted to be done.
Clean, green approach. Justin was professional, neat, knowledgeable and respectful of my home.
Everything.
Cost was much more than quoted on the phone even though I explained what needed to be done. Also, the carpets smell like a wet dog, moldy. I'm having to replace carpet after paying almost $500 to clean. Terrible!! Up charge services that were not discussed prior to tech arrival, were discussed on the phone when I was at work. I will never use your company again; I went against my better judgement to use your company at the suggestion of a friend. He was wrong!!
Excellent technician. Great technology. Carpet looked fantastic after he was done. No cissies with chem residue (I am highly sensitive to many cleaning products, esp commercial ones). All around excellent.
Carpet looked new like the day it was put.
Timely
Reasonable prices
Good Service
Everything.did a good good job.☺
No soap, friendly staff
don't kill grass with sudsy water
Miguel is an awesome technician whose attention to detail is beyond reproach!
We liked the way our little problem was solved. It wasn't much & didn't take long.
The service rep came early, without notice, and caused disruption of my work day. (I had to bring a co-worker home with me). He had to hurry to complete the job and the carpets were not nearly as clean as the last zerorez service! I have used your service several times but this time I was very disappointed. I was so pleased with your service prior to this experience and had recommended you to my friends and family!
That you are able to get extremely old and dirty carpets restored to like new look.
The efficiency of your methods and products used to get our carpets so clean!
The courtesy and knowledge of your technician Charles Kelly. he was so helpful to explain the process.
He paid special attention to troubling areas with stains and got them pretty clean.
All in all, we are very pleased with Zerorez. We will call again for your services.
Also would like to mention the courtesy and immediate help we received from you Customer Service staff Netty and Jennifer. Thank you all!
No residue
I like the fact that you are able to do this using no soaps and no chemicals.
Even though the process does not leave a chemical smell, the odor it does leave is not the most pleasant.
All your guys go out of their way to be accommodating. Thank you
Most stains actually came out
Fewer chemicals are better!!
How clean everything feels and smells.

I like that they are natural and smell good!