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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service. Prompt, hard working, technicians make my carpet look great.
Tech was very professional. Expert advise given about the condition of the rug. I could not have picked a better company
Shawn R. did a great job for us! He even went over a room a second time for me. I am so pleased with how the rugs look thanks to Shawn! He deserves a bonus and a raise!!! I will definitely call Zerorez again and I'll tell all my friends, too. Thank you for your help!
Friendly. Professional. On time. Quality wirk
Zerorez has continued to prove themselves as a company you can feel good about supporting with your hard earned dollars. We have utilized their services since 2001 and have consistently been pleased with the results. The technicians are respectful and informative. We have never felt pressured for the up sale and to me that's a win. They let us know what they can do, what it will cost and then respectfully complete the work in a timely manner. You can not go wrong with this company :)
The technician had really bad body odor and was almost more concerned about being friendly and giving me other tips on floor care than getting down to business and getting the job done.
Your technician was prompt, courteous & professional. Zerorez cleaned my carpets very well, they look great!
The guys were very professional and friendly. They arrived on time and explained everything they were going to be doing. The carpets looked great!
Your service made my old carpet look so much better. When my carpet installer was injured in an accident, I had to make my carpet last a while longer and that's when I called you. I can now wait on my contractor to heal without enduring dirty carpet. Thank you.
Your technician, Mike, was awesome. Arrived early, walked through with me and was very receptive to my questions. Throughout his time in my home he was very respectful of me and my home. The carpets look amazing! This is the first professional cleaning that has been done on them, I previousily did them myself. Stains I only dreamed would go away are gone! Thank you for a wonderful experience and the beautiful results!
THE MAN THAT DID IT AND IT LOOKS GOOD
prompt, friendly service
The gentlemen that did ours were very friendly and professional. I am so pleased my carpet looks brand new. They also cleaned my grout and wow what a difference. All around awesome job would recommend zerorez to anyone that needs carpet or grout cleaned!!!!
Timely, courteous, professional and thorough.
Everything... the technician was very friendly and he did an awesome job! My carpet looks like new again.
My rugs came back stiff and dried out and the repair on one was not done.
You did not disappoint. The owner who met you said you did a great job. I think, as the realtor, the carpets really needed to be replaced. They are 3 years old with a tenant so will not look great anyway.
We love everything about zerorez that is why we continue to use your services. From the on time arrival, to the professional customer service of your technicians...zerorez is the best.
Our carpets always look amazing once cleaned with no residue and a quick dry time. Our technician Michael was absolutely wonderful. Thank you zerorez.
Prices, easy to schedule, easy to get a quick appointment-did a great job!
Professional staff. Great product that works every time.
FRIENDLY AND KNOWLEDGEABLE EMPLOYEE
prompt, professional and thorough
I would get writer's cramp if I were to list them here. At the time of this writing, I am still owed a $60 refund for an overcharge. I have not received the check, nor have I received a promised call back from the "new" manager (conveniently not the manager who approved the cutting of the check...who is also conveniently no longer with the company).
Got out spots that another company couldn't
My carpet cleaned did a great job. However I turn the heat on and my carpet is still damp today! It wasn't like that the last time it dried much faster. But he did do a great job and the carpet looks great .I
Technician was very professional, inf ormative, and made sure he did everything we asked. He went over the high traffic ateas several times. Excellent customet service.
The carpet is clean and doesn't have any residue!. Also the technicians do their best!
The last time I had my carpets cleaned the technician was great! He was very informative and even used a machine to bring the dirt to the surface, he was here for 1-2 hours and did 3 rooms. This time, a different tech came and he was here for maybe 30-40 minutes. He did 4 rooms. When I asked him about that machine, he said "there were only 6 working, and he didn't make it in time to pick one up." Last time, it seemed like the carpets looked 'cleaner' for a longer period of time. Its been 3 days, and I already feel like I can see darker areas reappearing to the surface. He never put out any fans as he was working from room to room. I feel like it is your companies responsibility to offer a standard of service, if you are unable to do this (ie. Providing all of the correct equipment to each technician), then don't bother taking the appointment and wasting your customers TIME and Money!
We are very unhappy. We haven't moved into the house and we went back today and the house has a horrible smell and a bunch of stains have appeared. We emailed pictures.
The service tech was friendly, knowledgeable and thorough. He did an excellent job and worked efficiently. I like the fact that there are no harsh cleaning chemicals used for getting the carpets cleaned.