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based on 85044 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harsh chemicals are ysed
I like how the carpet stays clean instead of what happens with regular carpet cleaning, it ends up dirty again after a short period of time.
the first trip carlos and First name removed came out equipment was broke down for a hour, they did nothing gave it a quick vacuum with machine, no pre treatment, looked worse than it did.
2nd trip RODRICK came out pre treated and did everything that should have been done the first time, he did everything he could.
Good technicians.
Courteous and professional techs
Carpets look great. Your employee was extremely nice and thoughtful. Will always recommend Zerorez!
I like how chemicals are not the focus of your cleaning system. It always amazes me how much better the carpets look after Zerorez visits our home.
Asked that my rug be cleaned because the backing was stained due to the existing carpet stain & mildew. I had plastic between the rug & carpet after discovering the problem. I was told that the factory would advise me if they could clean the bottom, & didn't receive a call. I had to follow up. Then I was advised me it could be cleaned, otherwise a full refund. Also told me then it would take 3 wks. Rug was delivered Sat after 4 weeks, & the stains still existed. Valentino offered to take it back to the factory on Monday & would advise me if it could be fixed. Also I am concerned about recleaning the rug & if it will harm the backing. Valentino told me he would call me on Monday around 1 pm to advise me, but no word.
My carpet is clean, soft, and dried quickly. Thank you!
You came on such short notice, the tech was great and he was funny. He did a wonderful job and my house smells so good afterwards. Since I used Zerorez once before at my apartment, now at my house, I knew what to expect but they exceeded my expectations. All of your movable furniture is moved and propped up with those foam wedges so that they can dry underneath. I just love coming into my house and smelling that clean smell. The carpets look great and I've stopped sneezing too. Thanks Zerorez. See you in a few months!
Cleans carpet really well.
My carpets looked great, but I hated the upsell. If you want me to spend more money, just charge it on the front end. Every step the guy took, he was suggesting something else. My $99 job ended up costing me four times what I planned to spend. I would have preferred to know my options up front rather than having to make a snap decision on the spot.
The technician, Jesus, was very professional. He explained our options very clearly and was extremely courteous. The end result was better than we expected.
Didn't clean heavy dirt areas very well. I had to clean spot off of couch area. Didn't get the fresh,long-lasting smell Rebecca got and I have three less dogs and only one allowed on carpet. I am still waiting for the promised certificate from Fuller's Jewelry. We moved all the furniture.
Your attendant was very nice and came promptly when he got a truck that worked.
When the stairs were cleaned a wipe down of the white molding needs to be wiped down. Breaking down the job after being performed. Also ensuring the right hoses are on the truck before being dispatched the day prior. I was not able to get my tile cleaned because the smaller vacuum hose was not on the van.
My carpeting is quite old & I have raised kids & had pets. After zerorez cleans it, it looks very fresh and is really soft on bare feet.
Carlos and Chris did a FANTASTIC job on my carpets. Very professional and nice and worked quickly. I will definitely request them again. GREAT JOB!
The stains don't come back for at least 8 months.
good cleaning
My carpets are very clean
Customer Service was excellent. The guys who arrived at my home were very friendly, professional and quick. And the results were just what they promised.
The service was prompt and friendly. My carpets look great.
On time and cleaned our carpets
Service was fast and friendly!
Jaime arrived within minutes of the appointed time and finished the job competently and promptly.
Thanks,
Name removed
I was charged $40$ extra for 1 dog pee stain in one room and $40 extra for another room with multiple dog pee stains. Why is one stain the same price as multiple? Felt a little ripped off about that. Spent over $200 on two tiny bedrooms mostly filled with furniture. Took 20 minutes. That's too expensive.
EVERYTHING!!!!!
on a scale of 1-10 you guys are a 12. based on my experience
Our guys were on time, friendly, and professional. The cleaning was excellent and the carpet looks and smells great.
I was surprised at the extra fees for pet stains, and would have probably been better mentally prepared if I knew in advance. A disclosure if you will... *pet stains extra.
environmental friendly