Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 5, 2014 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing really. The cleaners were friendly and courteous, they arrived on time, finished quickly and so far, we are pleased with the results. Joshua and another guy were the two that came to clean our carpet.

Report a concern   October 5, 2014 — Rated 9 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician took time to explain the process, charges and provided me with choices but at the same time explained what was best.

Report a concern   October 5, 2014 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet gets super clean. The price is great. The workers are super nice & do a great job.

Report a concern   October 5, 2014 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was professional, knowledgeable and friendly.
The product cleaned our carpets extremely well compared to other companies we have used in the past.

Report a concern   October 5, 2014 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective

Report a concern   October 5, 2014 — Rated 10 out of 10 by Nancy/Thomas Aronson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets always look the best after cleaning.
I like the tool that takes out additional pet hair.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Debbie Crawford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin did a fantastic job! We were thrilled.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Monty Magner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick an painless.

Report a concern   October 5, 2014 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service and representation by Technician - Justin King

Report a concern   October 5, 2014 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was fast and easy, they were on time and most importantly they did a great job! my carpet is super clean like new.

Report a concern   October 5, 2014 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man sent out was very informative and professional. He did a great job and has made our house for sale look fantastic. Thanks!

Report a concern   October 5, 2014 — Rated 2 out of 10 by J.K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used you for years but this time we are disappointed!

After using 2 gallons (your agent said) of the special stain remover ($150.00) there are several stains left in our carpet. I didn't think he left it on very long before he started cleaning it but he said he did!

Report a concern   October 5, 2014 — Rated 10 out of 10 by Jerry Dodd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward is a skilled technician. He did a great job and made sure I was completely happy. Would highly recommend Edward.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Floyd Wall. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was so personable. He reminded me a couple of times that the hard surface floors would be slick and to be careful, he wore booties on his shoes, he explained what and why he was doing something, he was clean-cut, his uniform even though it was the end of the day was clean, and his truck was crisp and clean. You are a credit to your profession, I know, I have had other carpet people in my house over the years.

Report a concern   October 5, 2014 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job, just was a bit surprises how much the scotch guard was, it was as much as the cleaning. I think you should charge less for the extra products like scotch guard especially for returning customers

Report a concern   October 5, 2014 — Rated 10 out of 10 by Rebecca Kay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You stand behind your product.

Report a concern   October 5, 2014 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech did an amazing job on getting some very dirty carpets cleaned!

Report a concern   October 5, 2014 — Rated 10 out of 10 by Nancy Bojarski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed with the knowledge the technician had about the science behind the cleaning process. Even more impressed that it worked. Thank you Zerorez!

Report a concern   October 4, 2014 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and works

Report a concern   October 4, 2014 — Rated 8 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

was under the impression you cleaned tile, but you do not only grout

Report a concern   October 4, 2014 — Rated 10 out of 10 by F.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Simply Amazing, Joe's a miracle worker

Report a concern   October 4, 2014 — Rated 7 out of 10 by A.M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was not truthful about why we did not receive the service we were due to receive, and, more importantly, he was not truthful about the cash he received for payment. I have already contacted Zerorez about these issues.

Report a concern   October 4, 2014 — Rated 0 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I actually called today to explain how dissapointed I was in how the whole thing happened . They were going to have a supervisor call me and I never got called! My bill was twice what I had originally been told it would be so I just think the situation was not handled correctly!
Name removed

Report a concern   October 4, 2014 — Rated 10 out of 10 by Shawn Horn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service and how clean the carpet was after cleaning

Report a concern   October 4, 2014 — Rated 10 out of 10 by J.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Max did a fantastic job. I was completely satisfied! Will call back in the future. Thank you!

Report a concern   October 4, 2014 — Rated 10 out of 10 by Mark Mitchell. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service techs were knowledgeable and friendly.

Report a concern   October 4, 2014 — Rated 10 out of 10 by Bonnie Barros Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward did a really great job. He's definitely an asset to your company.
My carpet looks like new!

Report a concern   October 4, 2014 — Rated 10 out of 10 by P.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removes stains other companies didn't. On time, polite, not pushy to sell other sevices. Rugs soft and clean no sticky soap residue. Tile cleaning was great too! Gray grout is white again.

Report a concern   October 4, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very nice and super helpful. He did an amazing job cleaning the mattress.

Report a concern   October 4, 2014 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, trustworthy, on time, knowledgeable, reasonably priced.


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