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based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You came the same day I called...and it was NYE day. Impressive!
Eric Stoker was our technician. He was wonderful. Very courteous & efficient. We had massive pet urine odors on numerous throw rugs. One rug seems to be great, no issues. One rug still has a bit of a urine smell, the other two I believe got rid of the smells but there were a couple of stains on light areas of the rug that just wouldn't come out. I truly believe there are just some stains that are permanent. My upstairs carpet had some areas that were highly stained with urine odors only. They seem to be done well. I might want the one large area rug specially pet treated again to see if it could be completely odor removed. This is my third time to use Zerorez and I am pleased for the most part!
Thank you, Eric!
The gentleman who showed up to clean our carpet was very honest and extremely polite. Our carpets look great!
Improve communication with customers by addressing complaints in a timely manner.
Carpet not thoroughly cleaned, technician cleaned area carpets on top on hardwood floor then rolled them up and moved them to another area of wood floor
Austin did a great job, and the cost was reasonable.
We have used your services twice now, and each time the technician has been friendly and courteous, going above and beyond regular service. The floor and carpet looks and feels great!
The service man called ahead, arrived on time, was very professional about the service and products. He reviewed the areas to be cleaned, and explained possible additions to the plan, based on his findings.
Carpet took a little bit longer to dry than expected, but it looks great!
We were quoted one price over the phone and when the techs were almost finished we were quoted a different price. The lead tech was rude and short with my wife. The carpet cleaning was great but the customer service was seriously lacking. The tech acted like he was doing us a favor. The dispatcher that quoted me the wrong price stated " I must have misspoke or didn't hear you correctly about the number of rooms." When I asked what now? He responded "there's not much I can do, you'll have to pay the new amount." Great cleaning, but we felt like we got baited and switched, so for that reason I could not in good conscience recommend your company to family and friends.
Products are kind to the environment. The technician who came out did the job we asked for. I am however disappointed with the appointment process. I did the online and then called the number when I did not receive anything via email. I also did not hear a confirmation call for my appointment until I initiated the call.
Great customer service and good results too
Very prompt and the cleaning was better than other companies I've used.
I liked the fact Tommy was on time, quick and friendly.
Being a rental house I wasn't expecting to see much of a difference. The tiles in the kitchen look amazing, and even the carpet looks and smells so fresh. Thank you Zerorez!
We selected you guys based on your advertising that you can get pet stains out. Your technician did a pretty good job except for the master bedroom where there was a large pet stain that did not come out. From that standpoint we were disappointed in your service.
LR carpet has more and bigger stains than before cleaning. Probably can't be helped, but we would have liked an explanation.
Quality, environmentally friendly product and easy to schedule... a good value all around!
Torn carpet and was suppose to call me today to fix it.
Wonderful job. The rep was very personable, great appearance. I will certainly recommend your company and Ricardo.
Tyrone was very professional and courteous. Thank you.
Quote given by technician was 3x higher than what was quoted over the phone.
Professionalism from your employees and knowledge of products/abilities to take care of problems.
No residue
friendly & considerate staff, carpet cleaned to my satisfaction
No smell and looked clean
No chemicals. Professional courteous agents.
Customer service was outstanding. Our technician was very professional yet friendly and did a very nice job. Carpets look, smell and feel amazing!
Make your cost structure clear up front? A $10 fuel fee??? If you don't do Mansfield without some sort of extra fee make that clear when appointment is made.
The service was good, however I never received my receipt that they told me they would email(I called about it after and they told me they sent it again, I never received it. Zerorez obviously has my email correct since I have received this survey!)