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based on 84604 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service man was very professional and polite and friendly. He is why I would recommend you.
Did a great job well be call u same time next made the carpet look like it wad new thank you
The associate that came out was incredible.
I love Zerorez.
Chris was professional, friendly, and did a great job. He got out all of the spots we hoped he could.
📗the way it cleaned my OLD carpet
Attention to details and quality is consistently good.
No chemicals.
He took extra steps that other Zerorez service reps have never done
pleasant and knowlegible technician, on- time schedule and update, fair price.
I love how there is no residue and how friendly and knowledgeable the technician was
No chemicals are used to clean the carpet.
My carpet is old and worn out, but we can't afford new carpet for the whole house. Using Zerorez helps my carpet not look so horrible while we save up to replace it. Thank you!
He did a very good job.
I had heavy stains in 2 of 4 rooms to be cleaned. I chose topical treatment of stains (financial reasons). One of the most soiled rooms was treated last and I feel the most soiled rooms should have been treated first.
Although I don't think he intended the comment to offend me, the questions about whether or not the dogs will continue to soil the carpet and not liking to clean something that will be soiled again (or something to that affect) came across as judgmental.
The technician Austin McMurry) was very well trained and did a fine job. There was no noticeable chemical smell after the job was completed.
Service was great. Very Professional. My carpets look like new again. Thanks
You do a very good job and the carpet stays clean longer.
Organic
Arrived as scheduled and carpet looks and feels clean.
I've already spoke to customer service. I had my kitchen tile and grout cleaned and sealed. It was not as clean as last year and two of my tiles were scratched. Also, there are 2 spots on my carpet that looked liked they were burnt. I will show those to whoever comes to check out my tile in December. I was very disappointed in the cleaning of my tile. The tile and grout was much cleaner last year. I don't understand what the difference was. Plus, I spent almost $500 to have my carpets and kitchen tiled cleaned. This seemed a little high to me.
Friendly and professional.
I was not informed of a $10 fuel charge or that the hallway was $2 per linear foot. On top of that I was told that it was $60 per room to take care of pet odors and stains! So what I THOUGHT was going to cost me $150 was going to end up costing me over $400!!!! Talk about bait and switch!
Technician arrived early and provided excellent service.
It's only water...no chemicals. Cleans and removes stains no one else has been able to remove.
Carpets come back to life. Dry fast.
I am a little disappointed in the stain removal and how long the carpets looked really clean.
I was surprised it was steamed.
It extracted all the dirt and didn't leave any residue like untold many companies did before I had Zerorez clean my carpets. The technician was amazing explaining everything along the way.
I cannot give feedback because I do not have my rugs back from you all after three weeks, sorry
Great tech! did a super job!