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based on 84604 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains surfaced that had not been there before and some stains were not removed. I spent an hour the next day removing all these stains myself. Team is more concerned with making straight lines than removing stains.
The carpets feel clean and they dry quickly.
Clean living - zero residue
include scotch gaurd in price
How our carpets look new after cleaning.
I like that they are chemical free! The representative that cleaned my carpet was friendly and professional. My carpet was very dirty and all things considered, it looks pretty good. A former coffee stain has risen back up however. Ithadbern cleaned out by another company and I was surprised to see it again after this cleaning.
Technician was thorough and friendly
timely and price as quoted
I'm waiting for resolution on some wood flooring that was damaged during my carpet cleaning.
Didn't receive correct order. Order resent never delivered. Resent second order minus two of the three items. Driver tried by giving us 2 open products as replacement. Love product, however order fulfillment is weak.
Sincere personnel, they wore booties and used corner guards.
Some of the pet spots still show. Our front room dried in streaks.
Carpets looked great!!
Unfortunately, the enzyme products you used did not remove the cat urine or odor from the surfaces that were treated. In fact, the smell was worse after the treatment. Not sure if a second treatment would do the trick.
The person you sent was very friendly and professional.
Just not happy that the odor is worse than before.
Wasn't told of charge for fuel when I 1st called for quote; also the charge $15 charge for cleaning a small 2' x 5' hallway was ridiculous when you clean an entire room for $30.
Nice young man seems very thorough; however, the Scotchguard did not work as the sample did. My dog had another accident!
The guarantee!
how well it works
Clean without residue; timely responses; professional and knowledgeable technician; reasonable price for service
Carpet estimate/price was good. The estimate for the air ducts was quite incomplete and when the tech gave me the full price, it included a phase that was never discussed on the phone although I asked for a complete estimate. The tech's estimate at the site was $750 additional from the $1050 phone estimate. I cancelled the duct cleaning as I will get a competitive bid since this seemed quite high.
Echo friendly
The guy who came out was very nice!
Very polite service rep. Had to come back out to home to correct some cleaning and have carpet stretch where the first tech did not do.
I like the fact that you don't use soap or surfactants to clean.
Roy, the person who came this time, was excellent and thorough!
HE did get most of the spots out from make up in my daughters room and a unidentified black stop in the master bedroom but the heavy traffic areas were not cleaned that well. I moved my bed and you can see the difference between where the bed was and the heavy traffic area. there are also a darker spot under our computer desk that is still there. Also the kids room I still see traffic area darkness. It looks better than it did of course but I guess I expected it to look new again.
Made a 13 year beige carpet look brand new again......even in heavy traveled areas. The pile brush took out all the pet hair and made the pile stand on end!
Did a great job. Showed up on time, work completed timely and service tech was very friendly and answered all my questions and concerns. Very pleased.
One of the main spots that was treated still seems rough, almost like the stain wasn't completely removed.
when I called over the phone I was told the cost would be 120 for four rooms, He only did two rooms and my stairs then said the total cost would be somewhere around 175. I paid it and didn't feel like arguing but I don't feel right about being charged 50 bucks extra for 2 rooms and a small staircase.