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based on 84602 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick carpet dry and affordable price. Also non chemical cleaning products
After the carpet dried it had a dull look. The associate that cleaned the first time I
Used your company last year was more thorough.
Our technician Eric was excellent. Service is usually available within a day or so, which is helpful when I have a stain that needs cleaning
Friendly and thorough technician and carpets looks great with no odor.
Very punctual, courteous, and efficient. Liked the way everything smelled so clean when he was finished, without any scents or perfumes.
My carpet is very clean!
Very professional technician,, hardworking and focused.
The main spots that I had called about did not come out of the carpet. I noticed that they were not better after the pile was not fresh from the clean. I called within days to ask for zerorez to come back. When they came back they only tried to sale me their solution and would not reclean the areas I had originally called them back for. Having paid $169.00 for two rooms and stairs was very expensive for them not to retry to get the stains out.
I do not like that type of guarantee satisfaction.
I had begun getting my carpets cleaned once a year from zerorez. I suppose if they want to clean my carpets free next year I will use them.
Adrienne Last name removed
Technician left without replacing some furniture items. Carpet looks very good, however, and looks much cleaner. Also, wondering where the $50.00 gift card is? No receipt was left with me nor was one emailed. Please follow up on these items. Thank you. Name removed
I bought the lifetime supply of your cleaning solutions when Zerorez cleaned my tile floors last summer. I was assured @ that time the company would bring the solution to my home whenever I called. And that has worked well the first 2 yes I called. This time however your company told me they would only refill my solution jug if I scheduled a cleaning. This is not @ all how this was sold to me & this is the first time anyone said this. I asked to speak to Leah whom I was told is the manager but she was busy. I was assured she would call me back, but I have never heard from her. I have called her 2x since, left messages for her to call me. Still, she has never called. I either want my money back or I want what I was sold. Please have someone call me to resolve this because Leah will not return my calls. The office is in Carrollton, TX. My name is Name removed 1219 Oriental Ave., Arlington, TX. 76011. Phone number removed-home & cell-Phone number removed. Thank you.!
Service was fine but I need to know why there was a fuel surcharge.
First name removed
would like some one from company to look at my hall way and give opinion, still seems to be dirty.
No chemicals!
We've used you before. This time the carpet felt less soft when it dried. It was crunchy.
I like that there is no smell when Zerorez cleans like there is from the chemicals other companies use.
I so appreciate the professionalism of Jay doing this redo. I already loved Zeroes which further cemented my loyalty to the company. The hall looks great!
Quick response. Serviceman Chris was responsive to or needs. Special effort to ensure we were satisfied with results
Worked great. Staff was great too.
clean and efficient
I love the fact that your products don't bother my allergies!
That the carpet does not attract dirt after!
Our technician was exceptionally professional and personable. He explained what he was doing and answered any and all questions I had.
The technician(Roderick) answered several questions that I had about your cleaning process since this was my first time using Zerorez. He also explained two ways to clean dog urine odor from carpet/padding. The carpet was dry in a reasonable time frame. Roderick was courteous and I would not hestitate to request him again.
My carpets look fantastic after my Zerorez cleaning! They looked really bad and had many pet stains. Fabio and his assistant did a great job! They were both very polite and courteous, me and my husband home office and they both sensitive to that issue. They made sure all the spots were gone and also recommended the additional treatment on the pets stains that had a bad odor. I am so pleased with the service. We will definitely use Zerorez again. thank you.
My wife did not think that the overall job of cleaning the rugs were comparable to previous cleaning performed by others in prior years. She indicated that most of the stains were not removed and the parameter of the rugs were not cleaned at all as such, it appears darker than the rest of the rug.
Thorough, speedy and dries fast.
The guy that came out was great but my carpets don't look much better. Traffic areas look about the same as before cleaning. Not sure if it is just not possible to get clean or not.
They get the job done with clean products
The technician was friendly, worked quickly, educated us on the process and kept us updated with any information needed with each room.
Technician (Ricardo) was very professional. He was diligent about placement of hoses in the house so that no furniture or walls were in danger of damage. He devoted extra time to remove indentations in the carpet from furniture. Very cordial and polite. Nice young man.
I have been a fan of your process for several years. Excellent customer service from the technician complete a very satisfying experience. Name removed