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based on 84602 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that detergents or chemicals are not used in cleaning.
Very dissapointed with all of the sales tactics. I prefer dealing with straight up pricing.
It works!! I had severe, set-in pet stains on my carpet and thought the carpet might be ruined. Amazing difference - very pleased.
Nice , honest technician. Affordable service and getting the job done quickly and responsibly.
Service technicians are knowledgeable and courteous. That is what I count on---to me they ARE Zerorez! My response to this survey depended on the quality of work that was done--how the carpet looked when it dried. It is a 10!!! Good job!
Explain up front that everything is extra. Ie I had some spots on carpet extra to treat those I called to have carry cleaned spots and all
How you do it is great! My carpets look wonderful. Very pleased.
No residue left on the carpet, on time, very nice person that cleaned the carpet (Kyle), our 17 year old carpet looks like new!
You always do such a nice job. Thank you.
Great customer service and I am super happy with the cleaning.
Dries very quickly, and gets all the stains out and the stains stay out for a long time. We also like the service men -- they are always so polite and efficient!!
Professional, thorough, and not pushy but suggestive.
I had to have a second person come to treat some areas.
On time (even early, which worked out for us), quick, and did a great job. We got the carpet cleaned for the next homeowner as we were moving out... after seeing how it looked, we wish we had had it done earlier!
The carpet looks to be clean & the service was [rompt & e4fficent
Your technician was promt,polite and started immediately with the task on hand. I was disappointed not receiving the perks mentioned in your commercial on the classic radio station KRR although when I called I mentioned that I heard about you listening to the station mentioned before.
good cleaning job. very personable service tech
The tech was very nice and no chemical smells, everything dries fairly quickly
I like that you don't use chemicals or soaps to clean with.
Service person Chris Stricklin did not pre-treat the most soiled areas and he did not use the power pile lifter device. He also "sold' my wife the $50 code 170 fiber protectorate, which was not needed and I have requested a refund on this cost. I also requested a "redo" of the cleaning service. The second technician, Regan was very professional and even took pictures of how the carpet looked before he cleaned it for the second time. He did pre-treat and use the pile lifter device before he cleaned the carpets. I was very impressed with him and he even asked as he cleaned if I could tell the difference, which of course I could. I still expect my $50 refund by the way.
Thank you,
Name removed
give your employee's a tablet instead of using a phone to do the billing/invoice/payments
limited chemicals used and good results
Removed soap from previous home treatments and produced a carpe that was much cleaner than I expected. The technician was efficient and pleasant.
Everyone that I spoke with was very knowledgeable and helpful answering my questions. The guy that came out was very professional and was great to work with. I am very pleased with the service that I received.
It removed 99% of the stains I thought might never come out of my carpet
Love the brushing machine. Really makes carpet look new.
The cleaning was thorough. I really feel that we've extended the life of the carpet in our recently purchased home.
Our technician was prompt, polite, and professional.
The carpets smell great after being cleaned and no messy, sudsy residue. The carpets dry much faster than when using other companies. Support staff on the phone are always pleasant.
Lapaul was amazing in the way he came and took
Charge . He took charge and conqurd.
He was very polite and conqured my heavy
Soiled carpet.
No mess !!!no residue!!! And no cimicals
That filled the air.
Totally clean!!!!!
I like the idea of the hot water extraction. Kyle was very efficient and timely!!