- Phone: (214) 372-5326
- Visit Website
based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the professional and honest work from the player we met.
Tech was nice and efficient and did a great job. One suggestion if you don't already do this is to have techs cover shoes with those disposable covers
To start with your technician told me he would not be able to get the carpets clean BEFORE he even tried. I was confused because ALL of the advertisements I had heard from the radio personalities stated that her 8 year old carpets that her animals used as bathrooms were FACTORY NEW after you came to her house. WELL my carpets had MAYBE 2 or three tea stains from tea that dripped off the cup and NO ANIMAL stains since I do not have any pets! He then argued with me that he was not going to clean the carpets unless I understood and was "happy" with the fact that he was not going to get them clean. Had to have him call the office to get him to STAY AND DO HIS JOB! Then after he was done, he told me to go look at the job. On the way down the steps I slipped and fell. Your technician not only didn't help me he did not even ask me if I was ok. PLEASED.....I think not. "NOT A RAVING FAN!
The Technichian was polite, did not speak much at all, wasn't sure if he spoke or understood english very well?
Our carpets looked a lot better after they were cleaned however there were a couple of good size spots that returned right away.
When you send out your crew(s) and technicians to clean peoples carpets, etc, the time or quality spent or done should not be based on the size or quality of the home (or business). IF the home/business/building is small or old or even a shack, the owners and the their home should always be treated like zerorez sees their home like a beautiful mansion or castle....no matter what the surroundings look like.....just treat everyone like they are important and of great value.
I am not saying that the gentleman that cleaned our carpets was not kind or helpful, but I am pretty sure that if our previous home was the one that we were having carpets cleaned, the "attention" given from the technician and company would have been quite different (improved?).
Thank you for your time, attention and services.
The technician was very good and explained everything to me and showed me what I could expect every step of the way.
Patented cleaning process, friendly, informed technician
Our technician was very nice and professional
Make a clearer connection between the "special" or coupon the customer used and the service the technician anticipates performing. I had to ask about my free tile cleaning and didn't notice that my 20% discount was omitted when I signed the receipt.
I like that no chemicals are used.
Cleaner solution than others
It was prompt fast and courteous and the technician did a really good job.
promptness and courtesy of your employees!
Neat and efficient carpet cleaning with great customer service
Service was on time and well done.
Friendly, timely, reliable, wonderful work
Nice job
you get it up, and clean, thats what I want
The Zerorez professionals are incredible. Fabian and T did a wonderful job on all of my floors, carpeting, travertine and tile. The travertine had become very dull because I had used chemicals to clean them. Fabian cleaned, buffed, and polished them. They look like new marble floors. The carpet is the cleanest it has been since it was laid. The guys were professional, courteous and very knowledgeable about all of the areas. They also cleaned two pieces of upholstered furniture, which also look like new. I will definitely use Zerorez for all future needs.
The price for carpet cleaning was great. It did take quite a long time for my carpet to dry, in part, due to the cold weather. Probably should increase/vary your projected drying times.
did a good job.
live up to the hype
I have used many carpet cleaning companies over the years and Zerorez produces the best results. My carpet is cleaner and there is no chemical smell. The technician (Cesar) was very professional, knowledgeable, polite and did a thorough job. My carpet also stays clean much longer with the Zerorez technique. Thanks for the quality product and staff!
The cleaning process.
It was professional, no odor and cleaned carpet very nicely.
The carpets look and smell really clean. The Tech seemed well versed on your product.
I like the fact that no chemicals or harmful additives are used during the cleaning process. My carpet looks like it is brand new.
I like that you use no chemicals when cleaning. I also was impressed with A.J. and Don, the technicians that cleaned my carpet and tile. They did a great job!
I loved Zerorez in Phoenix. My experience with Zerorez Dallas left a lot to be desired (never received f/u call on email request originally sent, technician didn't show up on time, first time we questioned the free room for this we were told a different time slot than we had [11-1:30 became 11:30-2], had to call again when tech still wasn't there @2, when called to pay bill they attempted to charge me again full price].
After all that, the 'free room' took off less than $10. I believe 3 rooms for $99 - a free room should be $33 off.
I do like that it doesn't smell like normal carpet shampoo. But, the customer service is lacking.
You are on time, quick and have a good product.
Service men were helpful and explained options.
Were diligent in trying to remove stains - Kyle was one who returned to explore options getting stain out.