Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85467 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2015 — Rated 5 out of 10 by R.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I dont want to say I am disappointed yet.
I am trying to give this cleaning a chance. It hasnt been 72 hours yet. BUT the urine smell in my carpet is worse than before cleaning.I smell mildew as I enter my front door. I think it is the stairs..uou guys will be out on Monday between 1 and 4
Report a concern   January 17, 2015 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician
Report a concern   January 17, 2015 — Rated 10 out of 10 by Marty Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!
Report a concern   January 17, 2015 — Rated 8 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had ordered two bottles of spotter but the attendant only had one and it was very beat up and dirty. Was disappointed in that. The cleaning was great as always.
Report a concern   January 17, 2015 — Rated 1 out of 10 by E.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guys who were supposed to clean my tile took off the grout paint. Now I have to pay someone to come repainted my grout. I feel as a large company the technicians should be educated enough (in this field of expertise) to ask if the tile grout was painted or not. So, my tile did not get cleaned and I have a new task to complete 😔. The carpet looks good though!
Report a concern   January 17, 2015 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person made sure he explained your product and how it works and if the stain would not come up they told me why. He was very quickly getting to cleaning. He was very polite and informative. I was very pleased.
Report a concern   January 17, 2015 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results are consistently good. Technician was friendly and professional.
Report a concern   January 17, 2015 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is great.
Report a concern   January 17, 2015 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

SLOW DOWN ON THE CLEANING OF THE CARPET SO THAT IT PULLS ALL THE DIRT OUT SO THAT IT DOES NOT LEAVE TRACES OF DIRT.
Report a concern   January 17, 2015 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians arrived on time and were very professional and friendly. This was my first time using Zerorez, and I will certainly use them again.
Report a concern   January 17, 2015 — Rated 9 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So easy to work with, friendly and were very transparent with info
Report a concern   January 16, 2015 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero residue!
Report a concern   January 16, 2015 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stains and problem areas look great. The employees were very professional and went the extra mile when asked.
Report a concern   January 16, 2015 — Rated 9 out of 10 by Sharon Bledsoe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective...
Report a concern   January 16, 2015 — Rated 10 out of 10 by Lesley Dalme Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, knowledgeable technicians. The job was done quickly and efficiently leaving beautifully clean carpets. I'm very pleased!
Report a concern   January 16, 2015 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were knowledgeable and courteous and patient. Took time to ask questions about our carpet, tile and any concerns prior to cleaning. Careful to be neat in their work. Process was not so invasive and flooring dried in reasonable time. Results are very good.
Report a concern   January 16, 2015 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like that products are chemical free.

Felt that Regan Walker answered all my questions and was extremely professional. Plus he took extra care when I mentioned that our bedroom furniture was new and my husband didn't want to get water on it. He wasn't offended in any and told me he would take extra care. I appreciated his courteousness and that he was very respectful. Service was extremely good.
Report a concern   January 16, 2015 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there are no fumes or harmful to pets. I already recommended you to my friends. One has an appointment next Saturday.
Report a concern   January 16, 2015 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service people who did the cleaniing were polite, did a great job, and all the specials that were advertized were actually honored unlike some other businesses. They came out at almost the exact time that was promised. We have used your company before and will use it again. Actually we will never use another company. Thanks again for a job well done. Name removed
Report a concern   January 16, 2015 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician...William was courteous and professional
Report a concern   January 16, 2015 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really appreciate the way my carpet & tile look. Jaime worked very hard & I will request him on my next clean.
Report a concern   January 16, 2015 — Rated 10 out of 10 by Amanda Nicholls Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They worked! Our carpet looks like new. The technicians were knowledgeable and friendly.
Report a concern   January 16, 2015 — Rated 10 out of 10 by Bradley Lawler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Louis. He was great. Your people
Report a concern   January 16, 2015 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the system/technology. Nothing is better for rugs/carpets.
Report a concern   January 16, 2015 — Rated 10 out of 10 by Lynda Roth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No additives...most stains are removed on older carpets.
Report a concern   January 16, 2015 — Rated 10 out of 10 by H.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service, good product
Report a concern   January 16, 2015 — Rated 9 out of 10 by Tristian Mata Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professiolism and thoroughness provided by the technician Fabian was great customer service experience. I had my carpets cleaned and stretched Fabian did a great job on cleaning and stretching the carpets. He also cleaned up after he was done which is a very important detail to me as a client. I was concerned that my carpets would not be clean since I have 3 small Pets and had recently hosted a party which tracked dirt!!!! But zerorez cleaned it and my carpets look brand new!!!
Report a concern   January 16, 2015 — Rated 10 out of 10 by F.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech was very thorough and explained every process
Report a concern   January 16, 2015 — Rated 8 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

You guys did a great job.
Report a concern   January 16, 2015 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no heavy chemical smell. friendly and professional.

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