What our clients think of us!

The service provider was in a hurry, did not know what he was at my house to do. Was very upset when areas he missed were pointed out to him. I asked for pet cleaning, he said my room didn't smell like pet odor, didn't apply the treatment and now my room still smells like it did before. I called whom I thought was the manager, turns out it was a dispatcher, when I told them to have the supervisor call me, I've yet to hear back. I'm a single mother with 2 children, I spent hard earned holiday money to have a job done and it was not done satisfactorily. Why has a manager not called me back to right this wrong?

The steam really pulled out the residue and crud from the carpet and it looks great!! Jimmy was caring and very efficient getting the job done quickly. What a fine young man!! Carol in Colleyville

I love that there are no chemicals and it leaves my carpet soft and clean. The service is fantastic also…professional and polite.

polite, service, timeliness, how my home looks and smells after you are done

Love the way my carpets look when they are thru. Always have had a service tech that is very nice

My carpet is not clean!

Your people are always on time and professional, the final job always what we expect...clean and looking good.

Everyone is so kind and does their best to make sure we're satisfied. Great job!!

Always thorough.

Very good at stain removal.

excelent before and after work to be done, excelent and speedy results.

RACK THE CARPET

great

The Cleaning is outstanding! Our Carpets look new again. I have to put in a good word
for Max, Our technician. He extremely Professional, Courteous and polite! He explained
everything very Well!

Hats Off to MAX!

Dave Lynn

Harmful chemicals are not used.

The technology, there is nothing else like it and it is the way that carpet should be cleaned to stay clean and not act like a magnet for dirt.

Please inform the customer ahead of time about the charges for putting the stain-protection back onto the carpet, please. That was an unwelcome surprise and I would have been happier if it had been mentioned when I first called.

The condition of the carpet after the cleaning has been done. Best I've seen so far.

very professional Kyle a friendly guy did his job and make sure I was satisfy .

We had very good service. They worked hard and we ended up with a clean carpet. Very satisfied.

Stains were removed and carpet soft.

The technician, Daniel, and his associate were very professional. It was a Last name removed tough job and they got it done without getting beat down and getting in a hurry to finish. If I were to recommend Zerorez I would make sure that they ask for Daniel.

Were able to come out same day as ordered and did a great job. Thanks!

I know my carpets were extremely dirty. The living room looked good after he did it but 2 shadow like spaces appeared after the carpet was fully dry.

I APPRECIATED THE FACT THAT YOU CAME BACKAND TOOK CAE OF SOME AREAS THAT I FOUND UNSATISFACTORY.
THE FIRST TIME IT WAS CLEANED THE TRAFF AREAS LOOKED VERY BVAD BUT WHEN THE TECH CAME
BACK HE DID A BETTER JOB.
I STILL THINK THAT TE FIRST TIME I SED YOUR SERVICE MY FLOORS LOOKED BETTER.

Technician omitted many spots. Removal not good. To make it right, a do-over is needed.

Excellent job as always. I love the way the carpet FEELS as much as the way it looks.

I love the Zerorez service people that came to clean our carpets. Very professional, friendly, and informative. We would definitely recommend Zerorez!

Your representative was clear and spent time explaining services. Excellent customer service. It was also absolutely wonderful to hear great stories about your organization, the positive culture, and the team building your team does daily to engage all employees. And the carpets look great!

Always seems to get the job done well and in a decent time frame