Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83383 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2024 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech was excellent. Answered all questions and did a great job.

Report a concern   January 27, 2024 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean rug and it was dry on a rainy day by evening. John was a good tech.

Report a concern   January 27, 2024 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always get it clean

Report a concern   January 26, 2024 — Rated 10 out of 10 by Liz Henkleman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, punctual, great work!

Report a concern   January 26, 2024 — Rated 5 out of 10 by T.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Noticed a few stains on the chairs

Report a concern   January 25, 2024 — Rated 10 out of 10 by John Rose Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was a great and quick job. Carpet looks brand new. Thanks!!

Report a concern   January 25, 2024 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was organized , had a plan and did a great job.

Report a concern   January 25, 2024 — Rated 0 out of 10 by G.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Terrible experience with technician and customer service. Y’all should be ashamed. Carpets weren’t even clean

Report a concern   January 25, 2024 — Rated 10 out of 10 by Renee Runyon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great! He went the extra mile to get the job done and our carpets look wonderful. Our dog had been sick and made a huge mess in our bedroom. I did my best to clean it but it was still badly stained. The products that Zerorez used removed all of the stains.
Amazing!

They provided next day, on-time service which was greatly appreciated. I would definitely recommend Zerorez and will use them again when needed. Renee R.

Report a concern   January 25, 2024 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, on time. Very good job and worker.

Report a concern   January 25, 2024 — Rated 10 out of 10 by J.A.G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and on time. Did a good job.

Report a concern   January 24, 2024 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap or other chemicals are left in the carpet.

Report a concern   January 24, 2024 — Rated 9 out of 10 by Kirk Christian Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency and results. The tech was friendly and knowledgeable.

Report a concern   January 24, 2024 — Rated 10 out of 10 by Dixie Hunter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

promptness and clean carpets cleaned with steam.

Report a concern   January 24, 2024 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!! Carpet and tile look like new! We are a very happy customer!

Report a concern   January 24, 2024 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaner person was fantastic. He really did an excellent job cleaning. Despite being behind on schedule he took his time and completed our house. We could not be more pleased.

Report a concern   January 24, 2024 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Antonio! He did a great job. He was very professional and thorough. I will be using zerorez, and asking for Antonio.

Report a concern   January 24, 2024 — Rated 10 out of 10 by Darita Lawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great 👍

Report a concern   January 23, 2024 — Rated 10 out of 10 by Tammy Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep who came out was very nice and friendly and did a great job! Floors look great!!

Report a concern   January 23, 2024 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always helpful, skilled and professional. I’ve never had a bad experience with zerorez. Been using them for years.

Report a concern   January 23, 2024 — Rated 6 out of 10 by M.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You did a great job. Still have a little "sticker shock" from the difference between the price quoted and the actual cost. I understand we had a lot of pet stains that need to be treated. $60 per spot just seems excessive. I think the person that takes the reservation should be a little clearer on the cost they quote vs. the cost you should expect. Again, it looks like you did a great job but the total cost will likely cause me to interview other companies before making a decision next time. The $60 per spot seems to be a lot of "upsell" and I'm not a fan of upselling.

Report a concern   January 22, 2024 — Rated 10 out of 10 by Frank . Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service reps were outstanding

Report a concern   January 22, 2024 — Rated 10 out of 10 by Joe Montoya Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   January 22, 2024 — Rated 10 out of 10 by Julie Austill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy booking, easy payments, the technician was kind and friendly, easy payment. The whole process was so easy!

Report a concern   January 21, 2024 — Rated 0 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet stains reappeared within 24 hours. Even the regular dirt traffic stains. Very disappointing

Report a concern   January 21, 2024 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Did not push unnecessary products.

Report a concern   January 21, 2024 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The scheduling. I was originally scheduled for Friday from 1-3 but no one called and I called at 2:45 and had to be rescheduled for Saturday between 1-3. The Saturday call came around 11 and the cleaner was there at 11:30. He was very professional and cleaned the carpet in a reasonable amount of time. Again scheduling needs to be improved.

Report a concern   January 21, 2024 — Rated 4 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was my second time to use Zerorez. I had a better experience the first time. All the stains I wanted cleaned on my couch are still there after the cleaning and there’s a sticky feeling left on the fabric and the wood floor around the furniture cleaned. I understand that you’re not able to get all stains out but I would hope some of them. The technician was very nice and professional, he did a great job. I just believe I need to try something else to get the stains out.

Report a concern   January 20, 2024 — Rated 10 out of 10 by Lena Fulton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was awesome. Love how well he cleaned my carpets and got out stains that previous techs could not get out! Wish I can have him as my tech each time I use Zerorez!

Report a concern   January 20, 2024 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was very professional and he did a great job on my two carpets and my swivel chair!


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